BMO Financial Group Reviews 1,171

WORST OF CANADIAN BANKS..
While they are not my primary bank, I wanted to make an appointment with them about adding/transferring an existing RRSP from another bank to BMO.
I called left messages, sent an email and only three weeks later I got a response.I also contacted the complaint department and they sent me two emails that they are looking into the issues.
To this day nothing has been done, I will pull all my money out and give it to a professional bank who actually merits their customers..
Stay away from BMO, they don't have a secured and safe network to protect their customers from hackers, nor they care about their customers..

We were hacked a year ago, and it resulted in all our payments being late at the time. We were in immediate contact with all to make arrangements.

Today, BMO cancelled our account due to that late payment. No warning, no conversation, just a line on the statement to contact the branch. Of course, the postal strike was blamed. Not the phone company or the app, or the email company. They didn't try any of those.

The funniest part? To find out what happened the BMO teller had to call their 1-800 line, press 1 for English, go through the menu, and wait on hold while we stood there.

They are not a bank, they are faceless entity that wants your money or your life.

They destroyed my parents two years ago. We should have escaped then, now they have destroyed us.

every time they can't answer simple questions, was told they'll call me back and they didn't, waiting for hours to call and can't get a hold of anyone to help. employees just try to get you to go away

Constantly double and triple charging account for one transaction i didnt pay capitol one 6 times causing my account to be overdrawn im so tired of there online issues that never get fixed .

I had a premium home mortgage of 1.20 million on 1.6 million home appraised by BMO. Initially I had 5.5 fixed for 3 years from 2022 to 2025. Then, 6 months renewal BMO asked for full financial review. Upon asking I got that my mortgage was captured as risky . No late payments , no mortgage arrears on the investment property. I asked whats included on the review, basically i was told its a reunderwrite as a new mortgage and I have to provide all the income documents and financial information. So, no renewal offer , just blatantly asking for complete financial review without a justification. They just lost a high value mortgage. In hindsight, it might be intentional as they were trying hard to remove mortgage with high interest rates off their book.

Paid twice the amount the 1st month. Get next bill and before I could open it, 1 day later, BMO calls. Im like darn its not even due yet and i just received the bill. Paid and they have called 2 more times same day. I called back and let foreign lady know but she has no clue. Even put on autodraft. Stay away from this company. I will be paying this off early

Dear BMO Recruitment Team,

Thank you for your email regarding my application for the Customer Service Representative (R250023707) position at BMO. While I respect your decision to move forward with another candidate, I would like to formally and respectfully challenge this outcome.

I believe my qualifications, proven customer service track record, and deep understanding of client engagement and financial service standards make me a strong fit for this role. In my previous positions, I have consistently demonstrated the ability to:

Build and maintain strong customer relationships,
Resolve complex client issues efficiently and professionally,
Contribute to team goals while exceeding performance metrics.

Given the job description and required competencies, my background aligns very closely with your stated expectations, and I am confident I could deliver measurable value to BMO from day one.

In light of this, I kindly request that you reconsider my candidacy or provide a clear, objective explanation for this decision. As per employment and fair hiring standards, decisions should be made based on merit, qualifications, and nondiscriminatory practices. Should there be any indication that the decision may not fully reflect these principles, I reserve the right to seek further review through the appropriate legal and regulatory channels.

I genuinely believe BMO’s values align with my professional goals, and I remain very interested in contributing meaningfully to your team. I would appreciate the opportunity to further discuss how my experience can benefit your organization.

Thank you for your time and attention. I look forward to your response.

Warm regards,

Samson Ayadi

BUYER BEWARE!!! BMO Financial Group is one of the worst banking institutions in America. They closed my account and issued a Cashier's Check for the funds in my account at the time of closure. However, the Cashier's check was sent to an old address by mistake. Upon contacting the Customer Support Group at BMO, I was informed that they could simply "stop payment" on the check and the funds would be returned to my home branch. They then instructed me to contact the branch manager for coordinating the return of my funds. Much to my surprise, the branch manager had no clue where my funds were! She stated other facts regarding accessing my money, that were never mentioned in previous conversations. At this point, all of my auto-payments were being cancelled or denied by BMO, resulting in a flood of emails concerning the cancellations of services because of "non-payment" messages to various creditors, including MasterCard.

It has now been over a week since I first starting inquiring about my funds, where they were located, how we would resolve this issue (since my account was now deleted), when could I tell my creditors they would be paid, and NOTHING has been resolved by BMO.
I had been a life-long customer from the early days of Bank Of The West, and I must honestly say BMO is one of the most inept, disfunctional organizations I have ever dealt with!
Avoid this financial institution at all cost!

Hours are terrible (close at 5) have to go in or schedule an appointment to do anything. Phone customer service is awful, you get a different answer every time you call. I’ve hated this bank for years I wish I’d never started using them again

Worst bank in the whole world the dumb retards will make so many mistakes and waste your time play games and have you spend all day on phone fixing there mistake

This bank is a total joke. Tried to take advantage of their $1000 bonus for a new business checking account. Had to upload tons of documents and personal info, only to be told they needed more...and more...and more... this went on for over A WEEK before they made one last document request that was absolutely ridiculous. I told them that NO OTHER BANK makes customers jump through SO MANY OBSTACLES to open a SIMPLE CHECKING ACCOUNT! Don't waste your time with this bank. They tried upselling me on all kinds of other products and then obviously did not want to open a checking account and give me $1000 AS ADVERTISED because I didn't want to purchase any other products. They're crooks

Bounced back my cheque written for 2nd of October that was received on 1st of October... charged me 48 CAD for that... like why?? the cheque was written for next day when I receive my pay, why not wait JUST ONE DAY?? no... bounce back and get extra 48 CAD...

On-line services frequently not available. Wait forever on the telephone. Staff not knowledgable. Been a customer for over 40 years and their service has gone downhill drastically in the last 5.

In the year 2025 still requires physical visit to apply for a mere credit card, and then still denied due to clerical error on their part. Fixed it after a phone call, and they still want $25 to expedite the card to me. I've bought and sold real estate with far less hassle.

I have banked with TD, Royal, CIBC, HSBC, Scotia, National as well as a bunch of credit unions, and hands down BMO is the WORST by a long mile. Every interaction is best described as "painful". They are stuck in the 1980s where you have to show up in person to do anything, different dep't don't talk or have access, and crazy stingy with everything, as if consumers are begging for credit in ye olde times.

I have never written a review this angry in my life, but my experience with BMO Mastercard over the past few months has been nothing short of a nightmare.

A few months ago, my bag was stolen along with my BMO Mastercard. I did the responsible thing: I immediately cancelled the card and had a replacement sent. When the new card arrived, I tried to register it with BMO online and in the app so I could continue to monitor my account, track transactions, and make my payments like I’ve done for 10+ years as a loyal customer.

That’s when the nightmare began.

Every single attempt to sign in or register the new card (easily 50+ times, across both the app and website) returned the same error: “There’s an issue on our end, try again later.” But I was never able to regain access.

I started calling customer service — dozens of times — only to be passed from person to person, department to department, with no one offering help or taking responsibility. Meanwhile, BMO began telling me I owed huge fines for missed payments and being over-limit. Payments I missed ONLY because BMO locked me out of my account. For over 10 years I’ve never once missed a payment, and I’ve always used their app to stay on top of things. My account was in good standing when I received my new card. But because their system locked me out, I was punished with egregious charges and told that I could only regain access if I paid these charges.

I then made some payments over the phone while being told to “call back later”, once payments had gone through, so that I could resolve the issue. Then suddenly, I was informed my card had been completely cancelled — permanently. And because it was cancelled, I was told it can’t be reopened.

BMO has treated me like I’m solely responsible for their technical failure. No explanations. No accountability. No solutions. Just penalties, frustration, and endless wasted hours on the phone.

This company is faceless. They do not value loyalty. Their “service” is purely transactional, and the customer seems to always be the one left holding the blame. After more than a decade of being a good customer, I’ve been punished, penalized, and dismissed — all because I was simply trying to pay them on time in the way I did for years.

I can no longer recommend BMO or their Mastercard to anyone. If I could, I would warn the entire world to avoid them. This experience has shown me that BMO seems to have nothing but overwhelming contempt for its loyal customers. As far as I am concerned BMO is a mirror image of hell itself — an organization run by the devil, its processes carried out by demons. Do yourself a favour and avoid BMO and Mastercard like the plague they are.

Good riddance to BMO.

I HAVE FACIAL RECOGNITION ON MY PHONE, WHEN I USE IT, IT WANTS A PASSWORD TO GO WITH IT. THREE DAYS AGO MY FACIAL RECOGNITION WORKED FINE. NOW IT DOES NOT WORK. YESTERDAY I RESET MY PASSWORD 4 TIMES, BECAUSE IT SAID IT MY INFORMATION WAS WRONG. THIS MORNING IYOU WOULD NOT TAKE THE LAST PASSWORD I CHANGE IT TO AND AGAIN I WAS TOLD MY INFORMATION DID NOT MATCH YOU RECORDS. I TYPE MY PASSWORDS IN A FILE ON MY COMPUTER, SO I KNOW THE INFORMATION IS THE CORRECT INFORMATION. TODAY I WENT TO THE BRANCH I DO BUSINESS WITH THEY FIXED IT, BUT WHEN I GOT ON THE BUS TO COME HOME MY FACIAL DID NOT WORK. ALSO THE PASSWORD THAT I RESET AT THE BRANCH AND AGAIN I WAS TOLD MY INFORMATION DID NOT MATCH. ALL TOGETHER I'V SPENT AN HOUR ON THE PHONE WITH YOU CUSTOMER SERVICE DEPARTMENT WITH NO RESUALTS. I'VE BANKED EWITH YOUR BANK FOR 25 YEARS. NOW I'M TREATED LIKE YESTERDAYS NEWSPAPER. IF I HAVE FACIAL RECOGNITION WHY DO THEY ALSO NEED A PASSWORD. NOW MY FACIAL RECOGNITION NO LONGER WORKS. WHY IS IT IF YOUR DISABLED EVERYBODY TREATS LIKE CRAP, AND MAKES JUMP THROUGH A BUNCH OF HOOPS TO GET WHERE YOU NEED TO BE.

Extremely disappointed. Agent closed wrong credit card even after confirming multiple times. Incompetency beyond belief

BMO says their Global Money transfer are fast and efficient. I did a GMT over 5 business days ago and still the money hasn't left my account bound supposedly for the UK. Phoned twice only to be told it takes 5 business days and if it was not there by the following Monday I could call them again for BMO to do an investigation. I asked how long that might take and some idiot said could take two weeks. A pathetic and dilatory company who I wished I never dealt with.

The staff are professional and courteous.

In regards to pending charges. They always have a habit of delaying releasing the money for a long time. Im talking days in situations like cancelations with the merchants. They blame the merchant when the merchant already knows its canceled and goes back to blame bmo. Also Bmo plays a sick game of depositing back the money or debiting my account and then hours later withdraws it. So far its been going like this a few times. Back and forth. Its still not debited back into my account and its been about a week.