Boden UK Reviews 

76,665
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 17,441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the clothes, noting their beautiful designs, durability, and comfortable materials. Many appreciate the accurate sizing and the variety of styles available, often finding items that fit well and are true to the pictures. The ordering process is generally described as straightforward, with many reviewers highlighting prompt and quick delivery services. However, some customers noted significant delivery issues, particularly mentioning delays and lost parcels when using Evri as the courier. A few also felt that material quality has declined, finding fabrics heavy, synthetic, or poorly finished, alongside experienced sizing inconsistencies. Concerns were also raised about the cost and process of returns, especially regarding reordering for exchanges.

What people talk about most

Product

Reviewers express satisfaction with the product quality, often highlighting well-made clothes, lovely... See more

Quality

People report positive experiences with quality, often describing products as excellent, well-made, and using... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super quick and fast... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process, quick... See more

Return policy

Customers consistently note ambiguous experiences with return policies, with many finding the return process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boden are excellent in terms of quality of product and customer service. However…. the service provided by Evri is exceptionally poor. I have still to receive my latest order. This is an experience wh... See more

Rated 5 out of 5 stars

Second pair of these shorts I’ve order excellent for true to size. Colour and quality excellent as always. Appreciate a little pricey but have never had a bad purchase from Boden always come back.

Rated 5 out of 5 stars

Boden is excellent as always— producing classical clothes with fun & modern designs. All well-made. Good customer service. My favourite place to shop throughout the seasons. However, if I am not quick... See more

Rated 5 out of 5 stars

I love this little Dior style striped jacket, nicely lined in deep blue. The fabric is beautiful with a tiny texture on one stripe which adds interest. It’s thin and soft fabric like kitchen... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

77K reviews

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4.6

All reviews

(76,665)

17,285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been buying from Bodens for many…

I have been buying from Bodens for many years and their quality at the right price is always guaranteed and should the need to replace or return an item you always get to speak to a helpful customer service representative and not a robot.

July 16, 2026
Rated 5 out of 5 stars

5 Stars...

Great, well fitting clothes, lovely fabrics, vivid colours.
Excellent customer service all around

July 16, 2026
Rated 5 out of 5 stars

Beautiful classy dress

Easy to order, great price and quick delivery. The dress I bought is beautiful and perfect for me - great fit and length and a lovely drape to the fabric
I am delighted with the purchase.

July 16, 2026
Rated 5 out of 5 stars

Excellent dress

Excellent dress. Very speedy delivery. Good communication throughout. Really appreciate measurements of garments on website - so many companies ignore these and, at 5'2", they are vital for me.

July 16, 2026
Rated 5 out of 5 stars

the dress i bought was beautiful and…

the dress i bought was beautiful and perfect. on a different matter,
as a business, you need to be aware that tencel is garbage, it is sweaty and nasty, don't go down that road, it will lose you customers.
your designs and patterns deserve decent fabrics, take the long view.

July 16, 2026
Rated 5 out of 5 stars

Such excellent quality.

I like Boden because the clothes are always made to an excellent quality. They provide a good variety of styles and the bright colours are designed to lift the spirit. There is always something for everyone, whatever their shape or age. Well done Boden. Keep it up.

July 16, 2026

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