Boden UK Reviews 

76,420
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 18,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their distinctive and stylish designs, vibrant colors, and durability. Many appreciate the ease of placing orders and the quick delivery service, with items frequently arriving swiftly. Reviewers also find the sizing reliable and the overall ordering process smooth and efficient. However, some customers experienced issues with the return policy, noting difficulties with refunds or the cost associated with returning items that didn't fit. There were also occasional complaints about the quality of certain items, such as unsewn seams or damaged fabric upon arrival, and some found the payment system confusing. A few people mentioned problems with delivery partners, leading to lost or delayed parcels.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothes, their... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting superfast and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, smooth, and... See more

Return policy

Consumers find return policies to be ambiguous, with many reviewers reporting easy and hassle-free return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boden is excellent as always— producing classical clothes with fun & modern designs. All well-made. Good customer service. My favourite place to shop throughout the seasons. However, if I am not quick... See more

Rated 5 out of 5 stars

Lovely dress but returned the article because I am long waisted and this dress just didn’t fit right but by chance did see someone wearing it at Chelsea Flower Show and it suited them fine.

Rated 5 out of 5 stars

I used to fall down the rabbit hole of searching for swimsuits online… cute in the photos, but disappointing when the actual product arrived. After trying a few places and going through too many ref... See more

Rated 5 out of 5 stars

Easy to place an order, kept informed of process and very quick delivery. Delighted with both purchases. Another long sleeved Breton! True to size and great fit. White top with cut out detail at nec... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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4.6

All reviews

(76,420)

17,047 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Parcel packed well

Parcel packed well, sent quickly and quality of clothes seemed lovely (gifts) although courier Evri was hard to track and delayed two days not Boden’s fault but almost missed the birthday I ordered it for. Will probably order again, selection was lovely.

May 10, 2026
Rated 4 out of 5 stars

Dress was posted from UK

Dress was posted from UK. Post time from the UK was quick. I was disappointed that the shirred cuff on one sleeve had a 1cm cut in the fabric. I did not want the hassle of sending it back to the UK and wait for a replacement. Boden quality is usually excellent. This won't be a deterrent to purchasing further dresses from Boden. Disappointing, but not a deal breaker.

May 10, 2026
Rated 5 out of 5 stars

Mixed feelings

Always very pleased with your dresses,the quality and sizing suits me , disappointed with the styles of this years style of tops.

May 24, 2026
Rated 5 out of 5 stars

Ava dress.

Firstly, the Ava dress is lovely; I had to go up a size, sadly, because the waist sizing is - smallish! But it looked beautiful, perfect for the wedding attended. Yes, the sleeves are a little puffy, they could be a little less so and still have the same impact, but nonetheless, it looked stunning. Always excellent quality from Boden, as expected. Delivery was first rate, my order was there next day as promised. All in all, a great experience.

May 14, 2026
Rated 5 out of 5 stars

I have been looking for a dress to wear…

I have been looking for a dress to wear to my son’s wedding that is happening in July. I have ordered many many dresses from other companies that were very expensive and just arrived squashed into plastic bags
My dress arrived from Boden in a box and inside, the dress was wrapped in lovely tissue paper and had been packed with care. My dress sort of flowed out.
I loved it as soon as I tried it on and knew this was the one. Since buying it I’ve lost over a stone and could really do with a smaller size, but nothing that can’t be altered
Thanks to Boden for my beautiful dress, I can’t wait to wear it.

May 9, 2026

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