Boden UK Reviews 

76,428
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 18,286 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, distinctive, and stylish designs, appreciating their vibrant colors, modern fashion, and wide variety. The ordering process is often described as easy and efficient, with very quick delivery times. Many find the sizing accurate and clothes durable, washing well. However, some customers noted concerns regarding product quality, mentioning declining fabric quality, faulty seams, or items not sewn properly. A few people experienced problems with delivery services, citing specific couriers, delayed parcels, or items not received. Some reviewers also mentioned a confusing payment system and costs associated with returns.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothes, their... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting superfast and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, smooth, and... See more

Return policy

Consumers find return policies to be ambiguous, with many reviewers reporting easy and hassle-free return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boden is excellent as always— producing classical clothes with fun & modern designs. All well-made. Good customer service. My favourite place to shop throughout the seasons. However, if I am not quick... See more

Rated 5 out of 5 stars

Lovely dress but returned the article because I am long waisted and this dress just didn’t fit right but by chance did see someone wearing it at Chelsea Flower Show and it suited them fine.

Rated 5 out of 5 stars

I used to fall down the rabbit hole of searching for swimsuits online… cute in the photos, but disappointing when the actual product arrived. After trying a few places and going through too many ref... See more

Rated 5 out of 5 stars

Easy to place an order, kept informed of process and very quick delivery. Delighted with both purchases. Another long sleeved Breton! True to size and great fit. White top with cut out detail at nec... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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4.6

All reviews

(76,428)

17,055 reviews in the last 12 months

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Rated 5 out of 5 stars

Boden is on trend

Boden is on trend with fashion. The colours in all clothing are vibrant.
Their website soo easy to navigate. No issues with any returns. My favourite fashion site for all my clothing. Outstanding quality

May 1, 2026
Rated 5 out of 5 stars

For children I love this brand!

For children I love this brand. They make the cutest clothes! Delivery to Australia is pretty fast and duties are included. Thank-you for the lovely items - I love shopping from this brand as quality is pretty much guaranteed and the designs are stunning.

May 15, 2026
Rated 3 out of 5 stars

From Sienna to Sara Silk Shirts seems even more skimpy

I'm tall and pernickety when it comes to pricey clothing that doesn't fit well! Boden continues to skimp on the length of the coveted silk shirts. For that, I docked 2 stars. Also, I noted the change of name from Sienna to Sara - shorter name, shorter length?! JB, if you prefer 5 stars, then I prefer longer silk shirts. If Whistles can design beautiful silk shirts ideal for taller frames, so can you, as you did originally. However, you're still my go-to for unique prints, versatile stylish designs, and even better customer service.

May 15, 2026
Rated 2 out of 5 stars

I love Bodens clothes but …

I love Bodens clothes, so you can imagine how excited I got when they sent me a 25 gift voucher to spend on anything I liked !! No strings it said minimum spend 25.01. So I ordered a couple of things in different sizes and kept the items I liked. When they refunded me for the items I didn’t keep they had prorated the 25 pound off over all items I had ordered !! Which meant I only got about 11 pound off in the end … which I think was misleading !! I was told it was in the small print but I searched and couldn’t find any reference to this. I dislike being manipulated. Shame as the clothes are gorgeous, pricey but good quality and nice fit :(

May 15, 2026
Rated 5 out of 5 stars

Quick service

Quick service. Easy purchase and unfortunately also a return.
Items arrived quickly and return item was refunded very quickly.

May 14, 2026
Rated 1 out of 5 stars

Sadly my experience has been poor

Sadly my experience has been poor, due to Boden’s chosen delivery agent being Evri, and unfortunately each time I order I have problems. My latest delivery has not been delivered at all, and now almost 10 days later, I am still trying to navigate the refund process that I was told would be 5 working days (from 19th) and It’s been painful. I appreciate it is Evri who is the main issue, but I have previously contacted Boden to highlight the issues with Evri but they keep using them and it’s sad that the company does not clarify if it is looking at alternative agents or options for clients - maybe a click and collect option is safer. However still waiting for the refund is a Boden matter.

May 14, 2026
Rated 5 out of 5 stars

Quick delivery

Quick delivery - although Evri is not a good choice of courier as parcels are not delivered with care.
Nic, good quality top and quick refund on rejected items

May 14, 2026

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