Boden UK Reviews 

76,428
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 17,902 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothes, highlighting their durability and stylish, vibrant designs. Many appreciate the efficient ordering process, consistently quick delivery, and accurate sizing. The return process is also straightforward, with refunds often processed quickly. However, some customers noted concerns regarding the fit and style of certain items, particularly for petite or specific body shapes, and a perceived decline in quality with more synthetic fabrics. A few other people also felt that some products arrived with quality issues like faulty seams, holes, or being dirty. Some people were dissatisfied with delivery issues, such as lost or undelivered parcels, and found the refund process for returns to be slow or complicated.

What people talk about most

Product

People report positive experiences with product, often praising the quality, fit, and design of the clothing.... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothes,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and prompt delivery... See more

Order

Consumers find the ordering process to be positive, often describing it as easy, straightforward, and smooth,... See more

Return policy

Customers had positive experiences with the return policy, finding the process easy and hassle-free, which... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boden is excellent as always— producing classical clothes with fun & modern designs. All well-made. Good customer service. My favourite place to shop throughout the seasons. However, if I am not quick... See more

Rated 5 out of 5 stars

I haven't bought anything from this company for a while because the designs became a bit too over the top. Now there are items I like. I am pleased with my purchase, which arrived promptly, but was so... See more

Rated 5 out of 5 stars

Lovely dress but returned the article because I am long waisted and this dress just didn’t fit right but by chance did see someone wearing it at Chelsea Flower Show and it suited them fine.

Rated 5 out of 5 stars

I used to fall down the rabbit hole of searching for swimsuits online… cute in the photos, but disappointing when the actual product arrived. After trying a few places and going through too many ref... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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4.6

All reviews

(76,428)

17,056 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good fit for petite

Easy purchase, fast delivery.
The dress fits really well and the material is very comfortable. I am very petite and I often struggle to find midi dresses that fit well. This is my third purchase from Boden and I would buy again.

May 15, 2026
Rated 5 out of 5 stars

❤️ Boden

Love, love, love Boden! Years of shopping with Boden and they’re still my favourite — beautiful quality, lovely styles, and customer service that actually cares!

May 14, 2026
Rated 5 out of 5 stars

Excellent

Excellent customer service. Lovely quality items. More people should take note, and run their businesses this way.

April 17, 2026
Rated 2 out of 5 stars

Disappointed as they didn’t redeem full value of my voucher

Always had great customer service from Boden in the past but very disappointed after they didn’t redeem my £20 voucher. I ordered a dress in 2 sizes and returned one. As I ordered two they split the voucher and only took £10 off. I phoned and they refused to give me the full £20 off. So make sure if you have a voucher only order 1 item!

May 13, 2026
Rated 5 out of 5 stars

Some beautiful petite fitting clothes…

Some beautiful petite fitting clothes and great customer service and very smooth, delivery and returns/refunds etc. Ordered 5 or 6 dresses, eventually found the perfect one for a special occasion, but returning the items all very quick and smooth and one of the quickest companies to refund the monies on receipt of items.

May 12, 2026
Rated 5 out of 5 stars

Easy to place an order

Easy to place an order, kept informed of process and very quick delivery.
Delighted with both purchases. Another long sleeved Breton! True to size and great fit.
White top with cut out detail at neck is true to size and a bit smarter than a traditional T shirt. Very pleased with purchases.

May 5, 2026
Rated 5 out of 5 stars

My dress arrived swiftly

My dress arrived swiftly, next day, as advised it would be, so that was great, and I love the dress - perfect for my solo concert, and a beautiful colour.

May 13, 2026

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