Oil ordered on the 4th August for delivery in two weeks. Oil was delivered next day, 5th August. Thanks for a very speedy delivery but at this time it was very inconvenient because of road closures ou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience 100% ..I don’t have to do nothing BOILER JUICE see to every thing and I mean everything I pay into my account every month and they do the rest .order away for us arrange delivery send u... See more
I made things more complicated than needed to be by not ordering enough so had to cancel and reorder, couldn't increase original order, but they offered to refund the service charge so it was a good c... See more
The ordering experience is very user friendly! If you need to speak to anyone, the staff are delightful - very customer oriented, friendly and efficient. It's a pleasure! Deliveries are the same - two... See more
Company details
Written by the company
BoilerJuice is the UK's #1 Independent Heating Oil Marketplace, supplying millions of litres of heating oil to thousands of customers every single week. With BoilerJuice.com, you always know we're looking for competitive prices from our participating suppliers. Even better, at BoilerJuice.com you can benefit from Group Savings as we automatically group your order with others in your area, passing any savings directly on to you! Plus with outstanding customer service, ultra-secure payment and stacks of other reasons to buy cheaper home heating oil from BoilerJuice, why go anywhere else?
Boilerjuice Details
Written by the company
- The UK's #1 Independent Heating Oil Marketplace
- Established in 2004, BoilerJuice.com is the UK's leading independent heating oil marketplace.
- Group Savings and Buying Weekends
- BoilerJuice.com Buying Weekends take place every Friday, Saturday & Sunday. Because more people are likely to order over a Buying Weekend, there's a far higher chance of you getting extra Group Savings, meaning cheaper heating oil all-round!
- BoilerJuice Monthly Payment Plan
- The BoilerJuice.com Monthly Payment Plan means you can save for your heating oil on a monthly basis, building up funds to go towards your next order.
- Safe and Secure Payment
- All online BoilerJuice transactions involving card payments are protected for your security using VeriSign 2048-bit SSL encryption and are processed by SagePay one of the UK's leading online payment processors.
- 100% Impartial Service
- BoilerJuice offers a completely impartial service to both our customers and participating suppliers as verified by the ASA.
Contact info
LDH House, St Ives Business Park, Parsons Green, St Ives, Cambs,, PE27 4AA, St Ives, United Kingdom
- customer.services@boilerjuice.com
- www.boilerjuice.com
4.4
Excellent
122K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had money on account ,ordered on line…
I had money on account ,ordered on line for a delivery a week away or before and it arrived the next day .Oil prices hadn’t gone up but the cheaper option had still gone up by £150 in a month
July 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A very dishonest company and one to avoid.
Decided to try Boiler Juice and regretted it.
Placed an order for 800 litres of heating oil and was informed that this would be delivered within two weeks, however this was not the case.
The last day before the delivery window I telephoned Boiler Juice to ask why I had not received my delivery. I was informed that it was to be delivered on the very last day of the two week window.
I informed Boiler Juice that this was not acceptable and that no one would be home to accept the delivery, the person I spoke to said, “Boiler Juice is not for you, it is for people who are at home” meaning that you can not have a life or a job and must sit at home for a full two weeks waiting for your oil.
What a pathetic company.
I decided to cancel my order to be told that there would be a £12.00 charge despite their website saying that as long as the tanker has not left the depot that there would not be a charge.
I informed the female staff member at Boiler Juice that if they deducted £12.00 I would take then to court.
I did receive a full refund and what I had established with Boiler Juice is what they do is put their markup onto the oil and wait until the very last day of the two week window to deliver.
So why provide a two week window, why not say to the customer your oil will be delivered in two weeks time on this day.
A very dishonest company and one to avoid.
You are better to phone around to the oil suppliers in your area, that way to get a much better price, by doing this I saved £90.00
Boiler Juice is a completely pointless company and unnecessary.
July 1, 2026
Unprompted review
Reply from BoilerJuice.com
Good Afternoon,
We're truly sorry to hear that your experience with BoilerJuice didn’t meet your expectations.
The suppliers we work with quote for deliveries to take place within various timescales. This information is detailed at the quote stage of the ordering process and on your order confirmation. Suppliers will therefore route your order for delivery within the timescale selected and according to when they are in your delivery postcode area.
The delivery date given on your order confirmation is an on or before date and does not necessarily mean your delivery will be completed on the last date. The suppliers cannot put an order on hold for after the final date or brought forward to accommodate a particular delivery date. The supplier will notify you the day before delivery via text message or email.
Our service charge helps us reinvest in key areas such as improving our website functionality, developing technology, expanding our supplier network, and enhancing the overall customer experience. It plays an important role in allowing us to offer competitive prices, greater choice, and a smoother ordering process.
We believe in being open and transparent about this charge — it’s displayed at the start of the quote process and again at checkout, so customers are informed throughout their journey.
We're sorry to see that you felt the price offered wasn’t the most competitive in your area.
We work closely with our trusted suppliers every day to offer the best possible prices on our platform. However, we understand that on occasion, a lower price may be found elsewhere. That’s why we offer our Best Price Promise — if you find a cheaper like-for-like quote, we’ll credit the difference up to £30 to your tank account for use on future orders.
More details on how to claim this can be found on our website, or you can contact our Customer Service Team, who’ll be happy to help.
Once again, thank you for your feedback. We take all reviews seriously and use them to continually improve the service we provide.
Yours sincerely, The Customer Service Team
Great Service and Price
Ordering was very easy. No issues on delivery. Best price available.
July 30, 2026
Always good service
July 30, 2026
Everyone should use Boilerjuice
Everyone should use Boilerjuice!
Super easy website, cheapest oil. They stick to the price quoted if it goes up, and give you a refund if it goes down.
Deliver on or before date chosen.
Simply the only way to buy heating oil.
And I have set up a direct debit with them so the big tank fill in August isn't such a massive hit.
July 30, 2026
I was pleased with the quick delivery…
I was pleased with the quick delivery but very disappointed to see that the price on the receipt from S.S. motors was cheaper than what you charged. On phoning your Customer Service I was told the extra is a service charge!!!!
So I know where to order in future.
July 29, 2026
Reply from BoilerJuice.com
Good Morning,
We appreciate you reaching out through your review, and we’re sorry that your recent experience hasn’t been a positive one.
Our service charge helps us reinvest in key areas such as improving our website functionality, developing technology, expanding our supplier network, and enhancing the overall customer experience. It plays an important role in allowing us to offer competitive prices, greater choice, and a smoother ordering process.
We believe in being open and transparent about this charge — it’s displayed at the start of the quote process and again at checkout, so customers are informed throughout their journey.
We appreciate you taking the time to raise this, as it helps us continue to improve and provide a service that works for everyone.
Yours sincerely,
The Customer Service Team
On time!!!!
August 1, 2026
it came earler than expected driver…
it came earler than expected driver polite only one thing a problem with the reciept it was very light as if it was running out of ink
August 1, 2026
Great!
Bit of a delay with making the review - sorry.
Great service, no issues what so ever.
October 30, 2025
I have used BoilerJuice for over a…
I have used BoilerJuice for over a decade.
Their service is very good and you can opt for delivery over different period of time according to your need.
Order by phone or on line.
August 1, 2026
I have sought help over a discrepancy…
I have sought help over a discrepancy between a delivery and the tank monitor —- without resolution
July 30, 2026
Reply from BoilerJuice.com
Good morning,
We appreciate you reaching out through your review, and we’re sorry that your recent experience hasn’t been a positive one.
Thank you for taking the time to leave your feedback — this helps us continue to improve the service we provide.
We’d like the opportunity to look into this further for you and ensure the right steps are taken.
A member of our team will reach out to you with an update as soon as possible.
Yours sincerely,
The Customer Service Team
Competitive price and delivered earlier…
Competitive price and delivered earlier than planned delivery date
July 29, 2026
The delivery did not go quite as I…
The delivery did not go quite as I thought. But have phoned and waiting for reply.
July 31, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.