We recently contacted BOIPA to review our contract as we felt our monthly charges were quite high. Megan Fox, Retentions Advisor got in touch and explained everything clearly and in an easy-to-underst... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Representive from BOI Payment Acceptance (Megan Fox) Obviously knows her job and explained thoroughly everything i needed clarity on. She was straight to the point and my brand new terminal i... See more
Company replied
lovely dealing with Kalebh in BOI Payment acceptance on many different issues. I was able to revert directly to Kalebh on many occasions in relation to returns & setting up a new contract with BOI. Lo... See more
Company replied
I am delighted that Kealan reached out to us to offer us a better service from BOI payment exceptance. We were going to source a different provider as it has become so expensive but he has now re... See more
Company replied
Company details
Information provided by various external sources
Affordable and simple card payments from BOI Payment Acceptance (BOIPA). NO joining fee, NO minimum monthly fee and NO PCI fee. Find out more.
Contact info
United States
- www.boipa.com
4.9
Excellent
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Charlie was very helpful & advised me…
Charlie was very helpful & advised me well
August 26, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Charlie. Many thanks, Danielle
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Spoke with Charlie
Spoke with Charlie, he was a pleasure to deal with. Extremely helpful and efficient.
August 16, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Charlie. Many thanks, Danielle
Spoke to Carlie
Spoke to Carlie, she was more than helpfull, and explained everything so well, WE were delighted to go with the proposal she offered
August 16, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Carlie. Many thanks, Danielle
Spoke with Charlie,Re New card machine)…
Spoke with Charlie,Re New card machine) Contact/super fast and friendly staff
August 13, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Charlie. Many thanks, Danielle
Charlie was very prompt with dealing…
Charlie was very prompt with dealing with our query and getting us the best deal for our business.
August 9, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Charlie. Many thanks, Danielle
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Carlie was very efficient and answered…
Carlie was very efficient and answered my emails very promptly
July 25, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Carlie. Many thanks, Danielle
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Carlie. Many thanks, Danielle
Charlie was very friendly and helpful
Charlie was very friendly and helpful. It was nice to speak to someone who appreciated my business.
July 18, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Charlie. Many thanks, Danielle
Swift response and good outcome
Charlie Gibson dealt with our rolling contract query very swiftly and was able to offer us an updated contract that will help our small business make decent savings over the next 2 years on card fees.
July 9, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Charlie. Many thanks, Danielle
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I found my experience with BOI…
I found my experience with BOI absolutely fantastic and efficient, I was dealing with the most amazing guy named Charlie ,he is excellent and explained everything to me in the best way . His manners are exceptional and it was a pleasure to be on the phone with him. He was so supportive and called me back when he said he would so for me fantastic service. Thank you Charlie I wish everyone was as helpful as you .
Elaine
June 20, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Charlie. Many thanks, Danielle
My issues solved by Charlie promptly…
My issues solved by Charlie promptly and he followed up within 24 hours Well done
June 21, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I have passed your comments to Charlie. Many thanks, Danielle
Avoid this payment service
Avoid this payment service. Numerous declined payments. Usually marked potential fraud. Never had this issue with stripe and now using stripe again with no issue. Customer support is only by email and they tried blaming our website developer, needed access to our website and said there was no issue. Very disappointing.
February 1, 2024
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Many thanks, Danielle
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Really Bad
Really bad. Online payments fail at around 60%. We changed to Stripe and the failure rate is around 2%. They also have no customer support, only a robot. They call that 24/7 support.
January 19, 2023
Unprompted review
Support agent was knowledgeable and…
Support agent was knowledgeable and prompt. My issue was resolved satisfactorily.
January 10, 2023
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Many thanks, Danielle
Lee was a pleasure to deal with
Lee was a pleasure to deal with, i called bobby and as always Bobby acted on my call. Lee was just as nice so kind and so helpful
November 23, 2022
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Many thanks, Danielle
Updating our business to a Ltd.
The guys were all very helpful and john took the time to phone back after he received an email to say the issue was resolved.
October 17, 2022
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Many thanks, Danielle
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Logged a call for Customer service and…
Logged a call for Customer service and within a short time received a callback. Spoke to a very helpful assistant who resolved an issue with our new terminals in a matter of minutes.
September 27, 2022
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Many thanks, Danielle
Card Machine Issue
Ciara the official was extremely polite helpful and sorted our problem very quickly
September 26, 2022
Unprompted review
Reply from BOI Payment Acceptance
Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Many thanks, Danielle
Withheld over £3000 in payments over 3…
Withheld over £3000 in payments over 3 weeks in sales even though we had been with them over 15 months put a stop on our account without even notifying us. Still nothing back have already got another machine with dojo. Can't ring their call centre. Joke of a company!!!
September 15, 2022
Unprompted review
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