Bolt Removals Reviews 

351
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism, efficiency, and helpfulness of the staff from start to finish. Many people appreciate the stress-free moving experience, noting that the teams are punctual, careful with belongings, and go above and beyond to accommodate their needs. Reviewers also frequently mention the competitive rates and the outstanding delivery service, with teams being courteous and respectful of property. However, some customers noted that items packed by the company could benefit from more detailed labeling on the boxes to avoid confusion.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its efficiency, professionalism,... See more

Staff

Reviewers consistently express high satisfaction with the staff, describing them as friendly, efficient, and... See more

Delivery service

People report positive experiences with delivery service, highlighting the efficiency and friendliness of the... See more

Price

Consumers find price to be positive, with many reviewers highlighting the affordability and competitive... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the careful handling and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bolt were great from start to finish. Polite and considered during the initial quoting process. Kept me informed before move date on what we needed to do and consider in advance. Turned up on time and... See more

Rated 5 out of 5 stars

If you want a fabulous removal firm, which will help you achieve a stress free move choose Bolt. These guys are fabulous and we can 100% recommend. At every customer contact, each person we spoke wi... See more

Rated 5 out of 5 stars

Bolt Removals delivered our mattress on behalf of Dreams. I was kept informed of the delivery slot, & even a phone call on the day to confirm. Delivery team were courteous, to me & my property &... See more

Rated 5 out of 5 stars

Excellent service from start to finish! They are prompt, very helpful and efficient. Quality of packaging is very good. Every aspect done smoothly and none of the walls were scratched/ items damaged.... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Are you looking for a professional, experienced removals company in Cardiff? Call BOLT Removals for a free of charge with no obligation quote on 029 2002 8685.


Contact info

5.0

Excellent

TrustScore 5 out of 5

351 reviews

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5.0

All reviews

(351)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Home Removal service… Cardiff to London

From initial booking with Valentina, consultation with Alex & move date; everything was seamless, stress-free & smooth. Huge thank you to Dima & Gabriel, you guys were awesome from start to finish; friendly, kind and thoughtful. Great team, excellent service, will use again & definitely recommend.

June 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly Recommended

I can't recommend these guys enough. They made moving day much less stressful!

Very friendly, super careful with all our belongings and wouldn't let us lift a finger. They didn't even grumble that we'd run out of boxes and so even on the day of the move we were still cramming things into black bags.

Thank you!

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Flexible and Efficient

We weren't able to confirm our moving date until a few days before, but Bolt Removals were able to turn things around quickly for us.

On the hottest day of the year, the team were friendly and efficient, they kept us informed throughout the process and were finished with loading the vans and unloading in less time than they had anticipated.

June 25, 2026
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Rated 5 out of 5 stars

Great delivery service

Great delivery service, everything was done fast and efficient with friendly staff members. All belongings were treated with caution and there was no damage. Would recommend to anyone moving as very affordable as well.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Really efficient service and great…

Really efficient service and great communication. Bolt used a video house tour to estimate the price and were super efficient and professional on moving day. Dismantaling and reassembling service was very helpful.

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

We recently used Bolt for our house move

We recently used Bolt for our house move and honestly couldn’t have asked for a better experience. From start to finish, the team were incredibly pleasant, polite, and genuinely hardworking. Moving day is stressful, particularly with 2 kids under 2 in tow but their calm, professional attitude made everything feel so much more manageable.

They worked tirelessly throughout the day, never cutting corners, yet still maintaining a great pace. What really stood out was how careful they were with all of our belongings. Every item was handled with respect and attention, and it was clear they take real pride in what they do. Nothing felt rushed or careless – they struck the perfect balance between efficiency and safety.

Communication was excellent throughout, and they were more than happy to go the extra mile to accommodate any requests. Furniture was protected properly, everything arrived in perfect condition, and they even helped position items exactly where we wanted in the new house.

It’s rare to find a team that combines such a strong work ethic with friendliness and professionalism. If you’re looking for a reliable, trustworthy removal company that truly delivers excellent service, I wouldn’t hesitate to recommend them. They made what could have been a stressful day feel smooth and well-organised.

Big thanks to Luke and all of the Bolt team who got us moved on the day.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service we received from Bolt Removals was second to none!
The removal team were extremely helpful, fast and efficient. The booking process was so simple and being able to have a quote via a video call made the process even easier.
Thank you so much for a smooth and easy move. I’d highly recommend to anyone moving- thank you!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fabian and his team were superb

Fabian and his team were superb, professional, fast, punctual. Turned what could have been a challenging day into a breeze. The same level of excellence can be applied to the gentleman who came to survey our house prior to the move and also the lady on the phones, all outstanding.

April 21, 2026
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Rated 5 out of 5 stars

Great experience

The move went without an hitch, the team were very respectful, caring for our items and extremely helpful. The company are very professional the whole experience with Bolt was "stress free".
Would highly recommend this company.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Bolt were excellent throughout

Bolt were excellent throughout. Customer service during the quote stage was fantastic, with the breakdown of costs clearly explained and absolutely no pressure to accept. The team on the moving day were amazing. On time and efficient, they packed everything up quickly and carefully. Professional throughout, and incredibly kind to me on what was an incredibly difficult day. Unpacking was also seamless, despite a wait for keys and terrible weather - everything put where I wanted, and frequent check-ins on where things should go if it wasn't clear. I would absolutely recommend them!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

First class removals firm.

The office staff were very helpful and accommodating, right from the start. The removals men were efficient and friendly, overcoming some logistical challenges with skill and good humour. The move entailed moving furniture and delicate objects from a 2 bedroom flat to four different locations. The logistics went very smoothly. I would not hesitate in recommending Bolt.

March 4, 2026
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Rated 5 out of 5 stars

Fast, friendly and totally professional!

Bolt have moved us twice this year - first into rental accommodation whilst our new house underwent a total renovation, and more recently into our permanent home. The teams were fantastic - so hard working, clean and efficient, while at the same time being so friendly and helpful. They really went the proverbial extra mile. Thoroughly recommended!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
All personel polite and helpful at every stage. Needed to use storage facility which ended up being longer than anticipated. Grateful for the initial onsite visit as we had a tricky road approach and this could be considered. Always on time , never late.

December 8, 2025
Unprompted review

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