I found this company on the internet and when I saw the quality of hats they offered, I ordered one of their hats. When I received this hat, I was even more impressed with the quality, fit and the cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Bon-Clic Bon-Genre company is outstanding!! The cudtomer service provided is excellent and the products are of the highest quality!!
Company replied
Ordered a ladies boater Tuesday Evening, shipped Wednesday and it arrived today lunchtime (Monday) can't argue with that coming from France. Excellent communication and lovely hat. The hat is lightw... See more
Company replied
I have just spent an hour trying to get permission to leave from courrier company u used. They put wrong date of attempted delivery. As already stated u used to leave package on fnt door. please don'... See more
Company replied
Company details
Written by the company
Chapellerie française – Style et Protection http://www.bon-clic-bon-genre.fr/
Contact info
615 rue de neuville, 69250, Montanay, France
- service@bon-clic-bon-genre.fr
- www.bon-clic-bon-genre.fr
4.0
Great
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Bon-Clic Bon-Genre company is outstanding!!
The Bon-Clic Bon-Genre company is outstanding!!
The cudtomer service provided is excellent and the products are of the highest quality!!
September 23, 2026
Unprompted review
Reply from Bon Clic Bon Genre
Thank you so much for your wonderful feedback!
We’re delighted to hear that you are happy with both our customer service and the quality of our products. Your kind words mean a lot to our entire team.
Thank you again for your trust and support. We look forward to welcoming you back soon!
The Bon Clic Bon Genre Team
Advertisement
I wanted a well crafted, top quality hat, for a great price and here is what I found!!!
I found this company on the internet and when I saw the quality of hats they offered, I ordered one of their hats. When I received this hat, I was even more impressed with the quality, fit and the customer service!! All of which are above the average company and they bent over backwards to make me feel like I was their number one client. If you are looking for top quality hats for every season, and not the crazy prices out there, along with the most amazing customer service, you have to check this site!! Amazing!!!
September 7, 2026
Unprompted review
Reply from Bon Clic Bon Genre
Thank you so much for this wonderful review!
We’re truly delighted to hear that your hat exceeded your expectations in terms of quality, fit, and craftsmanship. Knowing that you also felt well looked after by our customer service team means a great deal to us — we always want every customer to feel personally cared for.
Thank you as well for recommending us so enthusiastically. We hope you’ll enjoy your hat for many seasons to come, and we’ll be very happy to welcome you back whenever you’re looking for your next one!
The Bon Clic Bon Genre Team 🎩
Good communication and an excellent hat!
July 17, 2026
Unprompted review
Reply from Bon Clic Bon Genre
Thank you very much for your kind review! 😊
We’re delighted to hear that you’re happy with both the communication and your hat. We hope you enjoy wearing it for a long time to come!
Best regards,
The Bon Clic Bon Genre Team 🎩
Reply from Bon Clic Bon Genre
We’re very sorry to read your review.
This is certainly not the experience we want our customers to have. We take both shipping issues and unanswered messages very seriously.
Please contact us again with your order number so that we can identify your case, check what happened with your shipment and provide you with a clear answer as quickly as possible.
We would genuinely like the opportunity to resolve this situation with you.
and we always reply within 24 hours to every email.
Questionable quality of the materials
Ordered a “Lou, amapola” model advertised as genuine Montecristi fiber for €290 — the whole point of paying that premium over their other hats is that Montecristi straw is famously foldable. Folded it once, gently, and the fiber cracked internally; the hat never regained its shape.
Contacted customer service (twice, first in Spanish, then in English, to get any response at all). Their answer: this specific model is “not foldable,” a detail absent from the product description, so no refund of any kind — full or partial. When I pointed out that foldability is the defining trait of Montecristi fiber and the reason I bought this model over cheaper alternatives, they simply repeated the policy.
So either the fiber isn’t genuine Montecristi, or their product description is materially misleading. Either way, I paid a premium for a specific, well-documented quality and received a hat that broke on first normal use, then got a canned refusal blaming the material rather than the seller’s own description. Avoid unless you enjoy expensive, unusable souvenirs.
July 21, 2026
Unprompted review
Reply from Bon Clic Bon Genre
Hi,
As mentioned in our previous exchanges, we strongly advise against folding or rolling a straw hat unless the product is specifically described as foldable or rollable.
Straw is a natural, living material. Even when it is of very high quality, it can become drier depending on the climate, storage conditions or level of humidity. Once a straw fibre has cracked or broken, it unfortunately cannot be repaired.
We are not blaming the material. We are simply explaining its natural properties and limitations.
The Lou Amapola model is not advertised as foldable or rollable. Every hat in our collection that is designed to be folded or rolled is clearly identified as such in its product description. This was not the case for the model ordered.
Montecristi refers to the origin, fineness and quality of the weave; it does not automatically mean that every hat made from this fibre can be folded without risk. The final shape, weave, finishing and construction of each model must also be taken into account.
For this reason, we cannot accept a return or issue a refund for an item that has been damaged following handling that is not recommended for this model. We understand your disappointment, but this decision is not related to the authenticity or quality of the straw.
The BCBG Team
Advertisement
Highly professional company with…
Highly professional company with exemplary quality of goods and service. Thoroughly recommended.
July 3, 2026
Unprompted review
Reply from Bon Clic Bon Genre
Thank you very much for your kind words and recommendation! 😊
We’re delighted to hear that you were pleased with both the quality of our products and our service. Your feedback means a lot to the whole Bon Clic Bon Genre team.
We look forward to welcoming you again soon! 🎩
Ordered a ladies boater Tuesday…
Ordered a ladies boater Tuesday Evening, shipped Wednesday and it arrived today lunchtime (Monday) can't argue with that coming from France. Excellent communication and lovely hat. The hat is lightweight but the brim stands flat as it should do. Hopefully it will stand up to constant use on holiday, but only time will tell. I ordered a size 53cm as I have a small head and it fits nice and snug. Excellent packaging.
I would like to add, my experience has been A1 spot on excellent. Don’t base your ordering on negative reviews which may just be unfortunate.
June 29, 2026
Unprompted review
Reply from Bon Clic Bon Genre
Dear customer,
Thank you very much for your lovely review! We’re delighted to hear that your boater arrived so quickly and safely, and that you’re happy with the fit, packaging, and quality of the hat. We hope it accompanies you beautifully throughout your holiday. Thank you again for your trust and kind words.
Kind regards,
The BCBG Team
have purchased a hat from you may 28…
have purchased a hat from you may 28 but it hasn't moved since June 2nd and I'm very disappointed is it lost? I've messaged you a number of times on your website but got no response! is my order lost can I please get a refund I'm very unhappy
May 28, 2026
Unprompted review
Reply from Bon Clic Bon Genre
Dear customer,
After checking, we can confirm that you contacted us only once, on June 8 at 1:06 p.m. A reply was sent to you within the following hour, in response to your email. We kindly invite you to check your inbox, as well as your spam or junk folder, in case our reply was filtered there.
As mentioned in our previous exchange, we kindly ask you to allow a few more days for the postal services to relocate your parcel. Please be assured that we are monitoring your shipment closely. However, some time is unfortunately necessary for the postal services to carry out a thorough search, retrace the parcel, and provide us with accurate information.
Unfortunately, we are not able to speed up this postal investigation process, as it depends entirely on the carrier’s internal procedures.
Thank you very much for your understanding and patience. We remain attentive to your order and will keep following the situation closely.
Kind regards,
BCBG Team
Shit Product Do Not Order
I ordered a boater hat last summer. It flew off my head and landed in a pool. The hat is ruined despite it being a BOATER hat, to be worn for boating, yachting, and on water recreation. Bon Clic Bon Genre blamed me for not letting it dry appropriately, as though I was supposed to know how to let it dry or that water would ruin it. The ribbon around the top is ruined and they said it was because of the chlorine…it was a saltwater pool.
September 22, 2025
Unprompted review
Reply from Bon Clic Bon Genre
We’re sorry to hear how disappointed you were with your hat and with the way the situation was handled.
A boater hat is traditionally made from natural straw and, despite its name and its association with boating, it is not designed to be immersed in water. Prolonged contact with water can deform the straw and damage the ribbon, whether the water is chlorinated, salted or fresh.
That said, we understand that this may not have been clear enough at the time of purchase, and we are sorry if our previous explanation came across as blaming you. That was certainly not our intention.
We appreciate your feedback, as it helps us improve both the information we provide about our products and the way we communicate with our customers.
Advertisement
Great experience
Great experience, The seller was very professional, Helpful and responsive throughout the entire process, the product quality is so good and matches the expectations and the description of the seller,
I truly appreciate the communication and the service Highly recommanded.
March 17, 2026
Unprompted review
Reply from Bon Clic Bon Genre
Thank you very much for your wonderful review and recommendation! 😊
We’re delighted to hear that you were happy with the quality of the product as well as the communication and support you received throughout your order.
Your kind words mean a lot to our team, and we hope to welcome you back again soon! 🎩
This company scammed me
I placed an order with this company and never received the hat that I ordered. I was given a tracking number about which I inquired with the USPS and was informed that the tracking number was a SCAM. I have had to file a complaint with my credit card company in an attempt to get my money back.
I have responded to the reply of this seller directly, providing all of my contact information as they requested, but I have received no further information from them. No refund and no product.
Today, March 9 more than two months after placing my order, I received the hat that I ordered in a package that was destroyed and the hat contained was damaged. I am presently making an attempt to contact this company for a replacement or refund. I am very displeased with this transaction with this company
January 31, 2026
Unprompted review
Reply from Bon Clic Bon Genre
Dear client,
We take complaints very seriously, however we are unable to verify this claim as no order details (order number, name, or email used at checkout) have been provided to us. Without this information, we cannot locate or confirm any purchase associated with this review.
We also want to clarify that we do not send false or invalid tracking numbers. All tracking numbers provided are generated directly through our shipping partners at the time of dispatch.
If you did place an order with us and believe there has been an issue, we invite you to contact our support team directly with your order details so we can investigate and assist you properly. We are always willing to resolve genuine issues.
Thank you,
Team BCBG
The order is delayed and the support…
The order is delayed and the support team is not willing to help
December 20, 2025
Unprompted review
Good Quality Hat
A well designed website.
Hat's detail info provided.
Can create account for tracking.
Invoice provided in pdf & hardcopy.
Ordered on 28 Nov.
Shipped on 29 Nov within 1-day.
Good customer service.
Italian hat has very good quality.
Highly recommended.
December 8, 2025
Unprompted review
Reply from Bon Clic Bon Genre
Dear client,
Thank you very much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality of the Italian hat and that our website, order tracking, and detailed product information met your expectations.
We’re especially glad you appreciated our fast shipping and customer service. Your recommendation truly means a lot to us and motivates our team to keep delivering the best experience possible.
We look forward to serving you again soon!
Advertisement
Wonderful beret, delivered w kind consideration
I cannot conceive of a better company from which to buy a hat. Ordered a beret for my brother; he requires the largest size there is, and Bon Chic had it, in stock. Also, my brother recently had brain surgery; I wanted to give him the hat so he could cover the surgical scar and wear it after chemo. Shipment to the US was delayed — because of Trump’s tariffs, not anything Bon Chic did. In fact, the company found a way to expedite the shipment so that it arrived in time for my brother to wear the beret to his son’s wedding. It was a beautiful moment made possible by a company whose business model clearly includes kindness. The hat? First quality, handsome, well made, top-drawer material. Merci, Bon Chic!
September 19, 2025
Unprompted review
Reply from Bon Clic Bon Genre
Thank you so much for sharing this touching story. We’re truly honored to have played a small part in such a meaningful moment for your brother and your family. Knowing that the beret brought both comfort and style to a special day means the world to us. We wish your brother continued strength and good health — and we’re so glad the hat arrived in time for the wedding. Merci for your kind words and for trusting Bon Clic Bon Genre! 💛
Stetsons are bon chic
I wanted a specific type of Stetson hat which this store had in stock and in the right size. I found the price was competitive(and under the threshold for customs duty), the delivery cost reasonable. Delivery was prompt. Happy with the service.
May 6, 2025
Unprompted review
Reply from Bon Clic Bon Genre
Dear client,
Thank you very much for your positive feedback.
We are happy to provide quality hats and fast delivery.
Team BCBG
I have just spent an hour trying to get…
I have just spent an hour trying to get permission to leave from courrier company u used. They put wrong date of attempted delivery. As already stated u used to leave package on fnt door. please don't say u have no say final delv. 5 prev hats rather than refund plse resend & use legit courrier firm like fed ex or dhl with permission to leave app. Annoyed because tried to gt firmm to re - del
And charge me
April 27, 2025
Unprompted review
Reply from Bon Clic Bon Genre
Dear customer
We are truly sorry that this delivery experience has caused such frustration. We understand how important it is for your order to arrive as expected, especially when previous deliveries were successful.
However, once a parcel is in the hands of the courier, the final delivery decision (such as leaving it at a pickup point) is beyond our control and usually based on local logistics or access conditions. This does not reflect a lack of care on our part, but rather limitations of the postal system we must work within.
Your parcel is currently available at the designated pickup point, as shown in the notification you received. If it is not collected, it will be returned to us and we will, of course, proceed with a full refund upon receipt.
We also kindly remind you that we are here to help — respectful communication helps us resolve issues more effectively. That said, we're sorry to hear that trust has been broken, and we thank you for your past purchases.
Sincerely,
Mathias BCBG
Customisable “My Heritage Fedora”
Ordered a custom My Heritage Fedora in Navy Blue with a yellow braid. This arrived from France in a week. I don’t know any UK supplier that will provide a hat with a contrasting braid of your choice.
The hat is reasonable quality but the felt is very light and not as thick as other rabbit fur hats I own. It does not have a lining which is OK for the price paid. The website shows the hat with a down curved brim but the brim is flat and although I have steamed and reshaped it with a down curve it is not possible to get as good a brim as a purpose made down brim. So the hat is not as shown on the website and for this reason is given 3 stars.
December 11, 2024
Unprompted review
Reply from Bon Clic Bon Genre
Dear client,
Thank you for your feedback.
I have verified your order and I'm really sorry you are not happy with the quality.
You can always contact us, to get a free return label to send the hat back to us for a refund.
Kind regards,
Team BCBG
Advertisement
Problem solved, BCG not responsible.
Apologies to Bob Click Genre.
I was repeatedly receiving a request to login to the website - asking me for an id. & password. Very strange!
I have since got into their website & had NO problems at all. I have asked about this & it seems the problem maybe from my side. I will change my review to reflect my previous experience dealing with this
company.
September 29, 2024
Unprompted review
Reply from Bon Clic Bon Genre
Dear Sarah,
Thank you for that.
We really appreciate it.
Have a great day!
Team BCBG
DO NOT USE IF YOU VALUE SECURITY!
Wow. Not even bought a product yet and have to leave a bad review.
Signed up to this website and it sends me a welcome email with my password in it! Like...What the hell?! Why the hell are they sending clear-text passwords in emails?! Do not use!
March 18, 2024
Unprompted review
From Fedoras to Fiascos: The Tangled Tale of a Hat Store's Delivery Debacle
Stepping into this hat emporium is like embarking on a culinary journey with no menu. The place promises a feast of headwear, a tantalizing array of caps and fedoras, yet serves up a comedy of errors that would make a dishwasher blush. Imagine, if you will, a dish so confused in its journey from farm to table, it lands at the wrong address not once, not twice, but thrice in two attempts. That's the kind of baffling math that leaves you scratching your head, sans the stylish hat you ordered.
Reaching out to them is akin to querying a rookie waiter about the nuances of a complex dish, only to be met with a shrug and a blank stare. They juggle excuses like a clumsy line cook floundering with a hot pan, always a step behind, always a garnish short. The blame is tossed around like a hot potato, never landing in their kitchen. It's a no mea culpa stance that would make even the most patient of diners, or in this case, customers, feel like they're dining in the dark.
In the end, what you're left with is a promise of sartorial splendor, as empty as a forgotten reservation at a Michelin-starred restaurant. The promise of a hat to crown your ensemble remains just that, a promise, floating in the ether of undelivered dreams and misplaced deliveries.
December 4, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.