Bondara ® Reviews 

28,900
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 2,736 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast shipping, highly competitive pricing, and the wonderfully wide selection of fun and reliable items. People also highlight the exceptionally helpful staff, the completely straightforward ordering process, and the discreet packaging that together ensure a very pleasant and smooth purchasing journey. However, some customers also noted occasional unexpected delays with deliveries and frustrating problems with external courier services during the transit process. A few reviewers additionally mentioned that certain electrical products or charging accessories did not last long and sometimes experienced frustrating functional issues shortly after purchase.

What people talk about most

Product

Customers report overall satisfaction and delight with the product range, highlighting great selection,... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting fast, prompt, and on-time shipping... See more

Quality

Users describe positive interactions with quality, noting that the equipment and toys are generally of high... See more

Service

People report high satisfaction with the fast, efficient, and professional service. Consumers frequently... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and dispatch prompt and efficient. Rings were lower quality than expected (even though stretchy as promised) and of the two sets I’ve bought in the last month or so, a number have already br... See more

Rated 4 out of 5 stars

The site on mobile is a little glitchy, normally it's fine on PC. The site is straight forward when you place your order, with up to date emails about your order updates and tracking number. Easy enou... See more

Rated 4 out of 5 stars

The products are fine. The customer service not as good. I requested info about how to purchase a replacement USB cable both by email and phone and received no response from either method.

Rated 4 out of 5 stars

The ease of use if the site. The prices are amazing in some cases and delivered seems quick. Although I do have one gripe, the postage price is quite high if one is buying something small, as it is... See more


Company details

  1. Sex Toy Store
  2. Erotic Clothing Store
  3. Lingerie Store
  4. Underwear Store

Written by the company

As one of the UK's favourite online retailers of sex toys, lingerie, and bondage, Bondara knows a thing or two about pleasure. Transforming orgasms since 2006, we emerged as a passionate voice in the sexual wellness industry, earning multiple ETO awards for 'Best Online Retailer' and a firm reputation for leaving our customers completely satisfied. From love at first click to discreet, next-day delivery, Bondara promises a stimulating shopping experience for all with a dedicated Customer Care team to spare your blushes with friendly, professional advice. You shouldn't put a price on sexual happiness, but we guarantee more bang for your buck with over 4,000 great value, quality products that'll keep you coming back for more! And with FREE delivery on orders over £39.99, we're your one-stop shop for all things orgasmic. So, climax in confidence with Bondara, the sexual lifestyle brand you can trust.


Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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4.2

All reviews

(28,900)

2,697 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product isn’t great

The product isn’t great, but the service is.

August 10, 2026
Bondara ® logo

Reply from Bondara ®

We appreciate your feedback regarding our service. We are always working to improve our products and value your input.

Rated 5 out of 5 stars

Literally absolutely flawless service…

Literally absolutely flawless service EVERY time as usual x x x

August 10, 2026
Bondara ® logo

Reply from Bondara ®

We are absolutely thrilled to hear that you consistently receive flawless service from us. Your continued satisfaction means the world to our team!

Rated 5 out of 5 stars

Fantastic

Been using Bondara for years now. Always a fantastic service. Great range of products and such great value for money. Pleasurable experience (pun intended)

August 3, 2026
Bondara ® logo

Reply from Bondara ®

It's wonderful to hear you've been a loyal customer for so many years! We're thrilled that you consistently find our service fantastic, our product range great, and our value for money excellent. We appreciate your kind words!

Rated 1 out of 5 stars

2 weeks for delivery and ignored cancellation request

Order said it had been dispatched quickly, but wasn't received by the courier until almost 2 weeks later. Due to it not being received by the courier on 10th August, I sourced alternatives elsewhere and asked for the order to be cancelled and my money refunded, however this was not acknowledged and I got a notification telling me the courier had finally received it on 13th. It was then delivered on 14th to my chosen drop off location. Very poor service and communication. 2 weeks for delivery is unacceptable, as is not cancelling the order when requested.

August 10, 2026
Rated 4 out of 5 stars

Always dutiful

Always dutiful. Keep it up please.

August 10, 2026
Bondara ® logo

Reply from Bondara ®

We are truly grateful for your kind words and positive feedback. We are committed to maintaining our high standards.

Rated 1 out of 5 stars

I have effectively been robbed of over £100 avoid ordering from here

spent over £100 items not been delivered. they use evri delivery service which means you'll never get your parcels. sent emails and filled out contact forms, zero reply same with evri. I have effectively been robbed and cant seem to do anything about it because humans just dont seem to exist anymore. I would avoid orderin from this place or at the very least avoid using evri delivery service at all costs. maybe this shit review might prompt them to answer me

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

The item did not arrive paid extra for next day

placed my order on Friday 14 August with next-day delivery.

Evri, your appointed courier, failed to deliver the parcel. I requested delivery to an Evri parcel locker, but the parcel was not delivered there. Evri has now confirmed that the parcel is being returned to the sender.

I have contacted Bondara twice and have received no response. I have also repeatedly contacted Evri without resolution.

As I have never received the goods, I am requesting a full refund to my original payment method. Please confirm the refund immediately.

If I do not receive confirmation, I will raise a card-payment dispute with Revolut for goods not received and provide the Evri tracking information and my correspondence as evidence.

August 14, 2026
Unprompted review
Rated 2 out of 5 stars

While items arrived on time

While items arrived on time. One item was faulty. While this in itself is not worthy of a lower score, the lack of response to my emails regarding this is rediculous. I have tried to raise to them that the item is faulty and to get it replaced but not one reply has been sent by them.

August 10, 2026
Rated 4 out of 5 stars

The site on mobile is a little glitchy

The site on mobile is a little glitchy, normally it's fine on PC. The site is straight forward when you place your order, with up to date emails about your order updates and tracking number. Easy enough to navigate as well. Only issue I had was with everi who delivered the items and left it outside my front door without knocking, I live in a flat so I'm glad my neighbours didn't open it.

July 31, 2026
Rated 4 out of 5 stars

Ordering and dispatch prompt and…

Ordering and dispatch prompt and efficient.
Rings were lower quality than expected (even though stretchy as promised) and of the two sets I’ve bought in the last month or so, a number have already broken and have had to be trashed.

August 3, 2026
Rated 5 out of 5 stars

Great service thank you

Great service thank you

March 25, 2026
Bondara ® logo

Reply from Bondara ®

We're delighted to know you had such a positive experience with our service. Thank you for taking the time to share your feedback!

Rated 4 out of 5 stars

Good value

The ease of use if the site. The prices are amazing in some cases and delivered seems quick.
Although I do have one gripe, the postage price is quite high if one is buying something small, as it is almost the same if not more than the item.

August 4, 2026
Rated 5 out of 5 stars

The items I bought are most…

The items I bought are most satisfactory and I’m enjoying using them.

August 8, 2026
Bondara ® logo

Reply from Bondara ®

We're so happy to hear that you found your items satisfactory and are enjoying using them. Thank you for your positive feedback!

Rated 5 out of 5 stars

Quick delivery good fit

Quick delivery good fit

August 8, 2026
Bondara ® logo

Reply from Bondara ®

We're so happy to hear that you received your order quickly and that the fit was good. We appreciate you taking the time to share your positive feedback!

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