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Rated 1 out of 5 stars

I consigned a Native American necklace that had been in my family for years. Received a low, low amount. I would have kept it had I known Later on when I questioned results, I was told things about... See more

Rated 1 out of 5 stars

They won’t let you edit your Info in your account , you will need to contact “support team” but after you contact them , they don’t help you giving you the permission to change your info! Too much b... See more

Rated 1 out of 5 stars

cheryl Uggles the assistant “ head of Client Accounts at Bonhams “ has refused to listen to the issues . Not look at the terrible reviews on here over a long period - reaching 1.6 out of 5. Fro... See more

Rated 1 out of 5 stars

Absolutely appalling customer service. I would give Bonhams zero for effort. I completed the Bonhams online valuation request form for an oil on canvas and heard nothing. After three weeks I chased fo... See more

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1.3

Bad

TrustScore 1.5 out of 5

190 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top quality auction company

I have bought and sold with Bonhams over the last few years I find them to be an excellent and professional organisation to work with. I will no doubt sell and hopefully buy from them in the future.

August 24, 2021
Rated 5 out of 5 stars

Superb Service Books and Manuscripts Knightsbridge

The book department Knightsbridge (only dept I personally use) are knowledgable, helpful and friendly. I have been consigning items with this department for several years and I am always pleased with the detailed and accurate catalogue descriptions they provide which is based on real experience and expertise. My sales results have been extremely encouraging so I plan to continue to sell at Bonhams longterm. I have a great deal of trust and confidence in the whole team.

August 24, 2021
Rated 5 out of 5 stars

Professional yet friendly

Highly professional yet friendly buying experienced at the May 2021 A&A auction; great service as you would expect from an established market leader.
Transactions processed swiftly and efficiently; goods dispatched quickly and everything handled in a trouble free fashion.

August 24, 2021
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Rated 5 out of 5 stars

Best auction house

I have been a client of Bonhams for many many years the staff go out of their way they are extraordinary, they help they assist and are willing to go above and beyond.
The quality of art and antiques that are up for auction are spectacular and no need to shop or bid at other auction houses.

August 24, 2021
Rated 1 out of 5 stars

Loss of confidence in Bonhams auctions

I failed to receive a parcel from Bonhams, London, and when I spoke to a lady in the name of Eliza Sawyer, who works for the company about it, she sent me information from Parcel Force claiming it was delivered to me and that I had signed it.
This information did not include a tracking number and worryingly, had my name spelt wrongly and suspiciously had a signature that was so blatantly and totally non resemblance of my signature.
If Ms Sawyer had obtained that information from Parcel Force, as claimed, I wonder why she could not see that there was no tracking number included in it.
And, when I was carrying out this query, a certain staff of the company, was insisting that it is not their business what happens to the parcel, that, as far as they're concerned, they had given the parcel to a company to deliver it to me.
And even when I had already stated that I did not receive the parcel, I was still accused by this individual of signing for the parcel, thereby, receiving it, an accusation which I found very offensive as it meant I was being accused of lying and probably being a thief, too, something of which I am seeking to take measures to make sure the individual does not repeat with customers in future.
I appeal to the rest of the public to be vigilant in the way they conduct business.

August 21, 2021
Unprompted review
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Rated 5 out of 5 stars

1964 E Type

Eric Minoff did an outstanding job coordinating the sale of my Jag. This was a stress free transaction

August 20, 2021
Rated 5 out of 5 stars

I have been dealing with Bonhams for…

I have been dealing with Bonhams for several years now and have always found them to be professional and trustworthy. I actually think it is now one of the few auction houses that provide a great customer service whether buying or selling.
Bonhams is therefore one of the best auction houses so happy to recommend the company unreservedly.

August 19, 2021
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Rated 5 out of 5 stars

Bonhams bonus

I have found Bonhams to be positive and focussed on my interests in Art even though I do not have large sums to spend on my modest collection.
Bonhams contact me to let me know of forthcoming auctions which they know I might be interested in.

August 19, 2021
Rated 5 out of 5 stars

Seamless professionalism

Seamless professionalism. Purchased an item after sale following acceptance of the seller. Dealt with the staff entirely by email which was both efficient and pleasant. Collected the item a few days later from the Knightsbridge offices following a pleasant visit to the V & A which is a 10 minute walk away. Everyone I came in contact with was friendly, polite, efficient and professional. An excellent advertisement for this well established company.

August 19, 2021
Rated 5 out of 5 stars

Fine job of cataloguing

I was delighted that the books I consigned to you did so well at your last auction. I attribute this to the very fine catalogue descriptions written by Thomas Lamb. I shall want him to catalogue the next lot of books that I give you to sell.
John Wolfson

August 18, 2021
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