I consigned a Native American necklace that had been in my family for years. Received a low, low amount. I would have kept it had I known Later on when I questioned results, I was told things about... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They won’t let you edit your Info in your account , you will need to contact “support team” but after you contact them , they don’t help you giving you the permission to change your info! Too much b... See more
cheryl Uggles the assistant “ head of Client Accounts at Bonhams “ has refused to listen to the issues . Not look at the terrible reviews on here over a long period - reaching 1.6 out of 5. Fro... See more
Absolutely appalling customer service. I would give Bonhams zero for effort. I completed the Bonhams online valuation request form for an oil on canvas and heard nothing. After three weeks I chased fo... See more
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service,and the staff are…
Excellent service,and the staff are always friendly and helpfull
I find the online bidding and buying…
I find the online bidding and buying process as structured and processed by Bonhams to be exceptionally professional, easy to follow and satisfactory in result. Everything is admirably presented and clear to follow from beginning to end, from catalogue presentation to hammer fall..
Excellent service from Bonhams
Excellent service from Bonhams. Highly professional staff and have dealt with them for more than 10 years.
Excellent communication and…
Excellent communication and helpfulness. It was my first experience and I needed some assistance (sending abroad my purchased lot) and I got it from Bonhams.
Excellent support with knowledgeable…
Excellent support with knowledgeable and helpful associates. The gallery previews are curated as well as any of the top auction houses. I highly recommend Bonhams Auction Gallery.
Great service!!!
Always the best
Bonhams can always get my paddle up !!!!
Novice
Being complete novices we relied entirely on the professionalism of.the Bonhams staff representative
From our point of view this was trust well rewarded.Everything proceeded without a hitch
Great live online auction
Great live online auction, Fair bidding system, great staff, and quick responses to any queries.
Bonhams are experts.
Very efficient and professional
Bonhams offer a complete auction and…
Bonhams offer a complete auction and valuation service - i have used them many times and they are extremely helpful and professional -the last of the big three that still nurtures the beginner in the collecting world - i started small and now buy with confidence through them -they have not let me down yet
Five Stars for Bonhams Personnel
I am a HARVARD Doctor.
Cheryl Uggles is a first class Executive. The same for your Ms. Sullivan in the US. Additionally, for Ms. Meg Randell.
First class
Excellent personal service from initial enquiry, professional assessment and auction listing. Highly recommended.
Good to deal with
Good to deal with. Very pleased with the results. Very prompt payment. Will be consigning more lots.
Although I find Bonham's registration…
Although I find Bonham's registration to bid system a bit ponderous , as spposedly needed to thwart money laundering , when the value of items of interest to me are usually well below that threshold , on the whole I find Bonhams offers a first class auction service to buyers .
My complete purchase experience during…Roger Keverne sale no 1
My complete purchase experience during the Keverne sale was great . The delivery was prompt and efficient and all your staff were friendly and most efficient . Thank you . Johann Kritzinger.South Africa.
Great experience dealing with Bonhams
I have enjoyed a good experience bidding both online, first with a live auction room and then a timed auction. Bonhams systems work very well.
The lots are accurately described with good photography. Staff members are polite and very responsive. If your nerves can handle the excitement of bidding for auction lots using Bonhams Auction House is a good place to be.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








