boohoo Reviews 

Update: customer service don't refund next day delivery fee £9.99 if you don't receive your order. Avoid this company!
16 years I've used boohoo, never again.
Ordered on the 20the of June, paid extra for next day delivery. It's now the 2nd of July 13 days later, still no package. Last Evri update was to say the parcel was delayed on the 21st and I've had nothing since. Contacted support on messenger, had to wait until the 2nd of July. Messaged and heard nothing back.
Used to use boohoo all the time won't be using again, terrible company.

Placed an order and for the 1st time ever I was panicking as I didn't receive a confirmation email even though the payment was taken from my account . I contacted customer services and a lovely gentleman by the name of "Kai" put my mind at rest , my order is being delivered today . I do love BooHoo , the quality and styles are beautiful and fit true to size , give the site a look you will be delighted , customer service team are incredibly helpful too A*****

I ordered a bag for my daughter’s prom well in advance, but it never arrived. Boohoo’s online‑only support was slow and mostly automated, and despite asking for a replacement, they only offered a refund. After weeks of chasing, the refund finally came — but no bag, no urgency, and no accountability. I won’t order from them again .

I ordered 2 dresses after moving house. I saw on the order the address was my old one so I amended. However when the order went through it showed my old address. I contacted customer service immediately to amend the order and they said I couldn’t, despite there being no way it had been packed. They said I had to contact the new tenants to pick it up and if they chose to keep the items there is nothing they can do. It’s absolutely ridiculous that there isn’t any way or even amending the address once bought and I’ve probably lost all of that money now. They escalated it to someone who just said the exact same thing. Very frustrating. Definitely won’t shop here again.

Boohoo has massively gone down hill! I purchased an item on their website - this was then delivered by a concessions partner of theirs.

Long story short , I didn’t like the item and needed to return it (unworn) was told to contact the concessions partner directly (SVNX) who refused my return and stopped replying to my emails. Why? Because it supposedly says on their website that you cant make returns to fascinators. Why would I have looked on their website when it was purchased via Boohoo? lol

Not to mention everytime I really to Boohoo to their customer service chat a new person responds and asks the same questions over and over which is MADDENING!!

I have now gotten this money back via my bank but I would NEVER purchase from boohoo again and u shouldn’t too unless u want stress and to be robbed

Easy help very simple and they respond fast and it helps alot thank you kai for your very good job keep it going!

Great customer service from Kai. Question answered quickly. Hopefully no problems with my order now.

Kai was very helpful and quick to respond to my queries

The service seem nice, however the overall experience is awful. Paid extra for next day delivery, but they sent the wrong item. But when returned there was a fee deducted for the return, and the delivery cost was over looked. Nevertheless, still havent received the refund of what ever is left despite being assured the refund is on its way. Never again with boohoo. Such a shame.

Contacted Boohoo on there WhatsApp group I got a response straight away with a very helpful response and the question answered quickly, great customer service from Kai

Awful!
Everytime I order lately, there is an issue with the return. They say you have returned less items than you have, try to give you less money, and also try to give you credit when you have opted for original payment method! There on the scam! No contact number, no live chat. When you message, they don’t even read the messages properly. I’m going to be closing my account. Too much hassle, shouldn’t be this hard when your return.

Boohoo Australia sent me my wedding shoes in UK sizing so they were huge, I tried to explain the mistake and eventually they sent me a label to return, it’s been a month with no refund and when emailing them they asked for proof of return, for a label they sent me. Still no refund, very frustrating, I won’t ever purchase from them again.

Bought 4 items. Returned 3. They charged me £1.99 to return each item plus the £4.99 which I knew id have to pay. Took over a month to get a refund on 1 item because it came from a third party. You cannot contact them only by WhatsApp or messenger. You might be lucky to get a real person and then they don’t understand you. I did email them through a complaints email. I’ve now asked them to delete my account (guess what I’m still waiting for a reply) I will never use this company again, absolutely appalling to deal with.

I ordered some shoes a couple of months ago and the wrong size came I sent them back and didn’t get a refund
Still waiting for a refund after the 2nd and 3rd attempts will not be using boohoo again

I used to love boohoo, but they have gone so downhill. The quality is often poor but the main problem is their appalling customer service. You can't speak to anyone, you can't contact a manager on chat. You are faced with bots and then humans who just don't listen to what you are saying. After I finally manage to get rid of the voucher I own, I won't be shopping with them again. I bought several items with a £30 voucher and cash, wanted to keep a £50 dress and return the rest but they are insisting on refunding the gift card before any cash, so I now have to return the entire order, lose more money from delivery and returns costs, and reorder the exact same dress again, just to use the gift card. Absolutely ridiculous, and just one of many problems I've had with them over the years

Appalling returns management.
This is the second time I've ordered products that I have needed to return and the process has been complicated both times.

They make you pay to return product and then don't issue the refund.

InPost confirmed return was made on 15th June and I'm still waiting for my money back. It's really poor customer service and I will not be ordering again!!

I ordered the exact same pair of joggers in the same size that I’d bought around three months earlier. The original pair fit perfectly, but the new pair was significantly different in size despite being labelled identically. Because of the inconsistent sizing, I had to pay to return the item after already paying for delivery. I contacted customer service explaining that this wasn’t a case of ordering the wrong size, but a product consistency issue. Rather than acknowledging this or offering any goodwill gesture such as a discount code or free shipping on a replacement, I only received generic responses refusing any compensation. Very disappointing experience for a returning customer.

It took more than 10 days of daily texts with the CS to solve my issue: I needed return labels that I could not get by email.
They don’t give any support ticket, so you have to wait, wait, wait for a reply from a human after tearing your hair out because you keep meeting KAI, K for Knucklehead! AI assistant.
I gave a 2 because at last and by chance I came across Cory who understood my request and sent in no time those long-awaited labels. Thank you Cory!

Would give 0 stars if I could!

Absolutely disgusting customer service from Boohoo.

I placed an order and, after 9 days, there has been absolutely no update whatsoever on the tracking.

I contacted Evri directly, who confirmed that my parcel is most likely lost somewhere in their network. I provided Boohoo with screenshots and evidence of this, yet they’ve made no effort to replace my order or issue a refund.

Instead, their customer service has been appalling. Responses take days, and when they finally do reply, it’s nothing but the same copy-and-paste response telling me to “wait” – despite the fact that the tracking hasn’t moved in almost 10 days and Evri themselves have admitted they can’t locate the parcel.

I’ve now had no choice but to open a dispute with my bank because Boohoo have completely failed to resolve the issue. It’s unacceptable that customers are expected to chase for answers while being ignored and left out of pocket.

Avoid this company if you value your time, money, and sanity. Once they’ve got your money, don’t expect any meaningful customer service if something goes wrong.

I didn't receive my order code and my money was taken out of my account but a customer service worker has helped with trying to resolve my issue so thank you kai