BookPrintingUK Reviews 

5,912
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 770 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and high-quality products received, noting that the results often perfectly match their expectations. Many highlight the staff's professionalism, helpfulness, and patient guidance throughout the entire process, from initial consultation to final delivery. Reviewers frequently commend the excellent communication, attention to detail, and the superb finish of their books, often exceeding expectations. Customers appreciate the ease of the process, even for first-time self-publishers, and the consistent support provided. The company is highly recommended for its reliable service, excellent value, and the ability to deliver beautifully produced books.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the excellent and professional... See more

Product

Customers had positive experiences with product, consistently praising the high quality and finish of the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the outstanding and... See more

Customer service

People report positive experiences with customer service, highlighting the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service. I've never written a book before. Contacting Book Printing UK was a very positive move. We've had no issues whatsoever. After two days, we have sold 30 books from 100... See more

Company replied

Rated 5 out of 5 stars

Everything went well from my first tentative quote to my final print Emily and Sepera was there for me every step of the way advising me throughout the process. So professional but so friendly and sup... See more

Company replied

Rated 5 out of 5 stars

From the very start of my book project where Jozane guided me through how Book Printing UK could help to the help I received from Rosie, Tee and Kaitlyn who was brilliant getting my project over the l... See more

Rated 5 out of 5 stars

I have used Book Printing UK for all my self publishing books. They have been excellent every time. From price, quality, helpful, communications, delivery and after care they really look after you. I... See more


Company details

  1. Digital Printing Service
  2. Book Publisher
  3. Commercial Printer
  4. Prints and Signs Store
  5. Print Shop

Written by the company

Book Printing UK is a proud member of the Bonacia family. An award winning company with 25 years experience in short run, digital book printing. We print and bind books of all shapes, sizes and finishes, on site, at our Peterborough office.

At Book Printing UK we make it possible to share your story and impossible not to share ours!

Written by the company

We're committed to our customers!
Our goal is to provide every customer with the best book printing experience possible. Our team is ready to go the extra mile, providing ongoing support and an outstanding one to one service.

The most caring print service around!

We will guide you every step of the way...

Not only do we offer simple, stress-free book printing, but we also make it the most personable service available. We want you to enjoy the printing experience all the way through and have you leave us happy and pleased with your amazing work in print!

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(5,912)

712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful tips for producing my book…

Very helpful tips for producing my book in a publishing program & easy to navigate the ordering process on their website, with every option explained thoroughly. Speedy production & delivery of a high quality softback book. A great price too, plus friendly, helpful staff when I had an additional query. I highly recommend BookPrintingUK.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

The book printing team have been very helpful all through the process. Needed occasional chasing but on the whole very impressed with the service. Book was the cheapest quote we could find but still excellent quality!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic experience every time

A fantastic experience every time. The advisors were friendly, knowledgeable, and extremely helpful throughout the process. Printing my children’s books has been simple and stress-free, and I am now about to print my third book with them because the experience has been so positive. I would highly recommend their service.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Personal liaison

Great service, efficient and liked having a key contact to liaise with during the process. The book was high quality so this is the fourth time I have used this company. Would highly recommend.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent as always

Excellent as always! I must have made countless amendments, and all were done exactly as requested, no issues whatsoever! Thank you for another pain-free experience.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

After a bad experience with another…

After a bad experience with another printing service, I got in touch with BookPrintingUK after a recommendation. The communication was brilliant and they took the time to ensure quality and correctness.
Issues were resolved professionally and collaboratively which I really appreciated. They are not just a book printing business they become an experienced skilled part of the team.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great communication, always keeping touch at each stage of the process. The team were quick to respond to my suggestions on editing and book design. Great service and would always recommend this company

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, great service with premium print and substrate in quick turnaround..Thanks so much

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very fast response to all queries, very flexible in making adjustments to original draft, fast turnaround/dispatch of approved draft. Quality book received, very happy given lots of photos included.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Moved my books from a certain platform so I could sell direct and BPUK have been exceptional. From their easy to use upload system to proofing and delivery, everything has been clearly communicated and the customer service team has been super responsive to queries. I look forward to working closely with them as my books and business evolve.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

This is the second book I’ve had…

This is the second book I’ve had printed by BookPrintingUK. Great and prompt communication. Good advice. Slick user interface. Thorough guides and templates provided. Thanks to Rosie and David for advice, the design team for listening and expertly making the slight modifications needed. Big thanks to Kaitlyn who patiently guided me through the whole process. The books look and feel brilliant. Thank You. Highly Recommended.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Book Printing UK Ltd: The Review

If you want to know what dealing with Book Printing UK Ltd is like, see my email from late May 2026 below. It was sent to the company’s director, Rosie Whitelock, after she asked for “respect” from me - despite her staff attempting to charge me a £50 “admin fee” after repeatedly breaching my consumer rights and violating our contract through their lies, incompetence, and delivering the order for my books with the worst production quality I have ever encountered in my entire life.

"Who on earth do you think you are?

You copy in "Legal" as a petty act of assertion? How impotent.

You ask for "respect" because factual information is hurty? How pathetic.

You want to "continue assisting me"? How supercilious.

You are "prepared to accept the return of the books"? How arrogant.

Again, formally for the record:

Your staff lie.

You waste my time.

Of the innumerable books I have read over the last fifty-five years, and after every conversation I have had with your staff included my emphasising the need for the highest of quality, the very best you can do is provide the worst quality book I have ever encountered in my entire life.

You have delayed my book going to market for months.

You breach our contact.

You breach my consumer rights.

And nowhere in your email do you genuinely apologise for any of this.

My book is about the woke, empirical decline of Western civilization. That such failure is exemplified by the very business that was to print it is proof my work is not that of fiction. But of fact.

And as director, it is YOU who are ultimately responsible.

You may look forward to my online reviews."

May 25, 2026
Unprompted review
BookPrintingUK logo

Reply from BookPrintingUK

Thank you for your review.

I am disappointed to read this review and am sorry that you were unhappy with your experience.

We take concerns regarding print quality seriously and spent considerable time working with you throughout your project, including amendments, proofing stages and investigating the issues raised after delivery.

When concerns were brought to our attention regarding the final books, we reviewed the matter, accepted the return of the order and provided a full refund.

Whilst we appreciate that customers can become frustrated when expectations are not met, we are committed to maintaining respectful and constructive communication so that we can work towards a resolution wherever possible.

We are proud to have helped thousands of authors bring their books to life and do not believe this experience reflects the service normally received by our customers.

I wish you all the best with your publishing journey.

Rosie
Book Printing UK

Rated 5 out of 5 stars

Patient and thorough, pleasure to work with

I was impressed with these printers, they were a significant improvement on the US company I used previously. Their template is simple, intuitive and easy to use with Word and PDF software. They were helpful and patient through several proofs (including a print proof until I was content to go to print. I will use them again.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Always helpful and checking with you every step of the way to ensure your order is exactly how you want it to be. Amazing !

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish the service and…

From start to finish the service and support has been excellent. As a total novice in having work printed I have been guided through the whole process with patient attention to detail. I would thoroughly recommend this company. The book is beautiful and much admired by friends. Thank you.

May 22, 2026
Unprompted review

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