Boosthive.eu 

Reply from Boosthive.eu

Updated Feb 3, 2022

Hello,

Thank you for your review. We've conducted an internal investigation to find out the reasons why you were unhappy with our service. And to be completely honest with you and other customers, we've found none. Let's provide more information on the subject.
In your review you stated, that the run was slow. We requested the hidden raid logs from our team leader and checked all of them. Your Sanctum of Domination heroic run started at 14:00 CET (as scheduled). First boss was down at 14:12 CET, and last boss Sylvanas was defeated at 15:39 CET. That results in 1 hr 39 minutes for the whole run! I guess everybody here can agree that this is very fast completion. Moreover, the duration of the boost is clearly visible on our site in product description - from 2 to 2.5 hours.
Your second argument is that loot in the raid was never rolled. We want to clear all misunderstandings here. You purchased SoD heroic run with personal loot mode. That means you have ~15-20% chance to loot an item from each boss. Plus you will be getting an additional Great Vault reward at the end of the week.
Personal loot run DOES NOT guarantee any certain amount of items. We are happy if the client gets more loot, but we have zero control over it because it purely depends on the customer's luck. This information is clearly stated on our website in the service description.

People who are getting items in the raid besides you are:
1) other customers;
2) loot-traders assigned to other buyers (who purchased loot-trading option), they are not allowed to trade gear to anybody else besides the customer they are attached to.

We have loot traders available all week for the purchase. If the customer wants to order a run with traders, you need to select an exact amount of players before the purchase (additional payment). After the purchase, we will happily assign our loot traders to you before the run and they will give you all tradeable items from this particular sell run.
However, that was not the case here, as the run was bought with personal loot mode and our other players could not possibly trade anything to you as they were assigned for other customers who purchased traders option.

While we are always on the customer's side, we do not fully understand the reasons of your dissatisfaction, as the run started on time and was completing taking into account all the conditions.
We are always open for dialogue and already forwarded you an e-mail message. If you would like to cooperate, we definitely want to turn this into a better experience for you.

e-mail: boosthive@support.eu
discord: Boosthive#0001
or online-chat on site

Regards,
Boosthive Team