Customer Service is great Greeted with great service as soon you walk in if busy with other customers respectfully analogy by saying I’ll be right with you. Thank you 😊... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
When we were having issues with our minor nephew who had ran away, we were told there was nothing your company could do to help located at least his phone.
Customer service wise as a company. Great. Only issue i have is the data service. In my area it is basically non existent. I live just outside richmond, va. My store less than mile. Never have more th... See more
Their payment extension is a scam. If you pay a portion of your bill, you are supposed to get a credit, but over the past three months I have been paying an extra $10 on my bill. I called to ask about... See more
Company details
- #16 of 22 best companies in Cell Phone Store
- #16 of 19 best companies in Mobile Network Operator
- #44 of 58 best companies in Telecommunications Service Provider
- #4 of 4 best companies in Telephone Company
30-DAY MONEY-BACK GUARANTEE
Written by the company
- No chance of regret over here. Coverage without compromise. See how far you can go with Boost risk-free for 30 days.
- Boost Mobile offers new customers a 30-day money-back guarantee on their Service (Device returns are handled separately, if applicable). Activation fees are non-refundable. Additional fees may apply. Eligible accounts must be enrolled in autopay and port-in their phone number to qualify.
Boost Mobile Plans For Every Budget. All With Unlimited Talk, Text & Data.
Plans Starting at $25/mo. No Contract Required!
Unlimited talk, text, and data. 30GB Premium Data.
Infinite Access plans available for the latest iPhone and Galaxy devices starting at $65/mo. - includes phone & service! New iPhone/Galaxy Included with Annual Upgrade. 30GB Premium Data, Global Talk and Text and North America Connect Included.
Built for What's Ahead
Get tomorrow's tech today. We’ll keep building next-gen innovations that push the industry forward. You’re not just switching carriers — you’re signing on for what’s next.
5G That Doesn't Quit & Coverage That Won't Compromise
With access to thousands of towers nationwide, you get reliable coverage wherever life takes you. No compromises. Our hybrid model pairs next-gen wireless tech with one of America’s award-winning networks. It’s underdog hustle with a heavyweight network you’d only expect from the big guys.
Risk-Free
No chance of regret over here. Try risk free with our 30-day money-back guarantee. Want to bring your own device? Plans starting at $25/mo. forever!
Want the latest scoop?
Unlimited talk, text, and data starting at $25/mo. forever: After 30GB, customers may experience slower speeds. Customers will pay $25/mo. as long as they remain active on the Boost Unlimited plan.
Deals Phones Plans Bring Your Own Phone Main Page NetworkConnect On Social Media
Contact info
United States
- (833) 502-6678
- www.boostmobile.com
Shop Our Deals!
3.9
Great
29K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their payment extension is a scam
Their payment extension is a scam. If you pay a portion of your bill, you are supposed to get a credit, but over the past three months I have been paying an extra $10 on my bill. I called to ask about this after paying $20 on a $70 bill today 3 days ago, and the representative said I needed to pay the full $70 in three days to avoid being shut off. It should only have been $50. They finally added a $10 credit, but where is my credit for the previous 2 months. Plus their automated system is a nightmare to try to get through to a representative. We will probably keep the service as it is economical and the cellular service is good, but I will try to avoid the payment extensions going forward. Plus the rep offered no apologies for the issue.
April 17, 2026
Unprompted review
No locator help
When we were having issues with our minor nephew who had ran away, we were told there was nothing your company could do to help located at least his phone.
February 6, 2026
I AM PLEASED WITH BOOST BUT THE BILLING…
I AM PLEASED WITH BOOST BUT THE BILLING IS ALITTLE CONFUSING. NEVER THE SAME PRICE
April 17, 2026
The service has never been down for me
April 17, 2026
Happy customer.
Customer service reps are always helpful, knowledgeable and very polite,
April 6, 2026
They fix the problem you have with your…
They fix the problem you have with your phone as quickly as possible.
January 22, 2026
Always great service!
April 17, 2026
Absolutely great/ affordable service
I want you to know that your staff are great, any questions that I had have been answered with understanding, and efficiently. I could not afford a phone without your service. I am a senior citizen and my budget is very tight. I appreciate you. Thank you for your service.
October 7, 2025
Easy auto pay
April 17, 2026
Can’t open links without turning on…
Can’t open links without turning on WiFi. Find this very annoying
April 17, 2026
Since my 1st experience of connecting…
Since my 1st experience of connecting with boost around 2012 I never turnt away!
Now in 2026 my experience has is still strong with boost services: there deals when getting upgrades has saved me!
As I continue my experiences time will tell its future impact on my decisions moving forward!
April 17, 2026
By not having any store in the area…
By not having any store in the area there is no way of getting help or purchases: Therefore I'm afraid I will have to discontinue your service , in the near future.
April 1, 2026
I've been with Boost for a couple years…
I've been with Boost for a couple years now. Happy with my ability to upgrade yearly.
April 17, 2026
Excellent Customer Service
Excellent Customer Service, The Boost Tech that came to my home was very helpful. This company is truthful about it's service and what they offer. This isn't the case with many of the other carriers. They deliver what they advertise and that is a real plus. There service is good and I haven't ran into as many dead spots as I did with Metro nor dropped calls. There price for monthly service is beyond good it's outstanding. This is my last stop for cell service, I will continue to stay with them. Thank you Boost for the great customer service and for delivering what you advertise.
March 28, 2026
Unprompted review
I have been very happy with the service…
I have been very happy with the service Boost provides.
The monthly low price is a plus.
April 17, 2026
The rate is what attracted us to Boost
The rate is what attracted us to Boost. The quality of the service has kept us with Boost!
April 17, 2026
Because everytime i need to ask a…
Because everytime i need to ask a question they get back to me ASAP and do answer my questions
April 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.