Two items bought for my partner at a good special offer price, one an expensive Dior Foundation. So far so good. What was not so good was the bag these items were dispatched in. The items arrived inta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to order online and I ordered the No.7 summer box with 7 items in it. I was kept informed regarding the delivery details. However, one item was damaged in transit and I contacted boot... See more
Company replied
Checking online, I found that Boots were really competitive on price for a new Braun Oral B IO electric toothbrush. There was a huge variety of models and prices and free delivery was included if yo... See more
Company replied
Ordered electric toothbrush advised by senior dental hygienist, ordered pm before in London black cab, great price & paid extra for next day delivery. Arrived next day lunchtime before out again by DH... See more
Company replied
Company details
- Health and Beauty Shop
- Beauty Supply Store
- Drug Store
- Online Pharmacy
- Pharmacy
- Vitamin and Supplements Store
Written by the company
Boots is the UK’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 1,800 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
Contact info
United Kingdom
- customercare@help.boots.com
- www.boots.com
Unmissable deals!
4.2
Great
207K reviews
Asks customers to review
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Easy to order and arrived on time.
July 10, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Paid for next day delivery and arrived 2 days later
Paid for next day delivery, and even though I chased Boots and it didn’t arrive until 2 days later !! … had to then chase them for a refund which they did sort.
July 8, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Loyalty points add up recycle gives…
Loyalty points add up recycle gives points which add up other offers add up and soon be able to trade in for a new item. Process of ordering on line is easy efficient and quick. Delivery and packaging very good. It’s an alright service.
July 10, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
my lipstick
I always find what I'm looking for in boots and everything I get from them is always top quality and like on Wednesday I had been looking for a lipstick and couldn't find it in the right colour and I thought I would try boots and not only did I find the right shade of colour it was always an amazing price so 5 stars from me.
July 16, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Continuously messed around my boots and…
Continuously messed around and lied to by boots and on numerous occasions I have activated offers which haven’t been applied. Most recently, I made a £144 order and had activated offers which did not apply once again, after emailing numerous times and chasing this up, I was constantly asked for repeated information and when I had sent this over and over again, they then decided to try and deceive me by lying that the offers were not activated, and then that the offers had been used again, when I sent clear screenshots showing the offers activated and that it was due to expire prior to me making another order. Do not use this company I have never had this issue once with multiple providers who actually attend to there customers and do not lie
June 30, 2026
Unprompted review
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Did not deliver full order
I ordered two of an item and you’ve only sent one. When I wrote to flag this you sent an email saying you needed the details but I’d already sent you the order details. Now you’ve gone silent. Not impressed.
July 10, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
My delivery is always coming damaged,my…
My delivery is always coming damaged,my body wash is always damaged on arrival, I’m left confused if it’s boot sending out damaged items because it’s delivery or if this keep happening from the delivery service they use. This is not nice
July 10, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I was told my order would be with me…
I was told my order would be with me before the 8th. It didn't arrive until the 9th which was more than a week after I had ordered it. So slow. When I received my parcel nothing had been wrapped inside properly and the mousse I'd ordered was both open and had sprayed inside the box. I sent an email regarding this and did not receive a response. Wouldn't bother.
Edit. I sent a feedback email already. Twice. I don't need to contact you on Facebook! The response below doesn't even provide a link to contact boots directly. Boots requested that I use trust pilot before even looking at my email. Enjoy your one star.
July 3, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Nobody has contacted me for a refund…
Nobody has contacted me for a refund even though we spoke to the boots team
July 10, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Easy to navigate website - good pricing of items
The website is very easy to navigate and search for the items you require. The pricing is always reasonable and the particular item I purchased this time was actually cheaper than other websites. I like the option of either having items delivered directly to your address, or to your local Boots outlet.
July 7, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Boots New Change pharmacists’ need to…
Boots New Change pharmacists’ need to be trained on customer service. I use this Boots branch regularly as it is convenient. At 1.30 pm’ish, I arrived to collect my medication. Stood by the pharmacy counter for about 7+ minutes. First in line, and the pharmacist (C.P.) noted when I arrived, yet when he finished whatever he was doing, had the audacity to ignore me, move to the payment counter and ask “Who is next?” I mean, “What?”. Just ridiculous and rude. Not a positive experience. Please do better.
July 17, 2026
Unprompted review
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Poor packaging and lack of Customer service …
When the order arrived the cosmetics were broken and had leaked all over the packaging. Despite contacting Customer Services it has been almost 2 weeks and still no response except for acknowledging receipt of my email
July 8, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I ordered some glucosomine and cod…
I ordered some glucosomine and cod liver oil tablets for my Dad. Not used Boots online before but found it very easy and the savings by ordering online instead of purchasing in store were very good. Delivery was quick too.
July 8, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Good products, easy to order
Easy to order online, good products & company you can trust. Found it really easy to use my points. Haven't done that before. Got everything i needed & arrived in time as quoted in good condition. Well packed in environmental friendly packing box. Easy to recycle in bin, no waste. Thank you
July 10, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
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