Lynne clearly explained the whole process which made me feel comfortable. She made the experience pleasant rather than worrying.
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The audiologist was professional. She communicated clearly, I didn’t feel rushed. I felt very much at ease.
Wonderfully helpful and expert staff in the hearing care section….my hearing aids are brilliant….so much better than my old ones. Technology has moved on tremendously in ten years. My particularly del... See more
I found the experience straightforward. Esther took me through the process in a professional manner, which helped me a lot . She has a very pleasant demeanour which put me at easy . She clearly explai... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 35-47 Donegal Place, BT1 5AW, Belfast, Ireland, United Kingdom
- 0345 270 1600
4.6
Excellent
33 reviews
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Lynne is great!
Lynne clearly explained the whole process which made me feel comfortable.
She made the experience pleasant rather than worrying.
March 25, 2026
Customer feedback
The audiologist was professional. She communicated clearly, I didn’t feel rushed. I felt very much at ease.
March 21, 2026
Staff extremely helpful and kind at…
Staff extremely helpful and kind at boots. I have had issues with wax for years. And I have to say Boots hearing care in Belfast has been so very helpful with me. I appreciate all the advice and they really care about working with your ears.
Sarah
December 6, 2025
Unprompted review
Fantastic Service
I needed to update my hearing aids around end of June, and was seen by Lynne. Absolutely fantastic and totally delighted with them. Lynne was so knowledgeable and helped me pick the type of hearing aids that were best suited to my needs. Went on holidays for 2 weeks in July, but 1 of the hearing aids stopped working on the 2nd day. On my return, got an appointment almost immediately. I seen Lynne again, and she was so helpful and sorted everything out in minutes. I can't thank her enough !! Now I'm back to great hearing again and can not fault Boots Hearing Care in anyway, a great service.
August 4, 2025
Unprompted review
Relaxed and comfortable assessment
I had an in-depth assessment with someone who really understood my needs. Very patient and helpful and put me at ease
April 9, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Attended appointment to get new hearing…
Attended appointment to get new hearing aids. Turned out the new aid was faulty. No meaningful apology.
March 29, 2025
Reply from Boots Hearingcare - Belfast
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Great experience with Boots hearingcare…
Great experience with Boots hearingcare Belfast. So easy to get an appointment and very little time to wait. From the hearing test to fitment of my new hearing aids was done in a very timely manner. My consultant Esther was excellent, very knowledgeable and extremely professional. Time was taken to explain all aspects of my hearing needs and the range of options available to me. In addition the frequent reviews and adjustments, where necessary, were very reassuring. Also the cost was very competitive and several options of payment were made available. I can’t praise the service provided high enough. Thank you!!! :)
January 14, 2025
Unprompted review
Upgrade from my previous NHS hearing devices
listened and understood my hearing issues. Genuinely felt that my issues were taken on board and correctly reviewed, with a view to tailoring a solution which would greatly improve my hearing and general contact with other people.
February 12, 2025
Top class staff
January 14, 2025
Excellent service
My husband had a fantastic experience with Esther Moore on the 13th December.
We were very impressed with her professionalism, calm manner and patience. Her knowledge and skills were very evident.
Very grateful for this excellent service.
December 13, 2024
Unprompted review
I can hear birds singing
Comfortable surroundings and an empathetic audiologist made me confident that I would get the best solution for my hearing loss.
Testing was straightforward, followed by a comprehensive explanation of my hearing limitations and the various levels of sound management options possible, to suit my lifestyle. The 3 month 'test drive' period to see if I've made the right choice is really helpful.
Several days later, the fitting session was a thorough and re-assuring introduction to wearing, cleaning and charging my new hearing aids.
The Hearingcare clinic is in the city centre. When I arrived home, in the suburbs, I heard a volume of birdsong which I must have been missing for a number of years.
December 12, 2024
Pleasant well informed person
September 7, 2024
Superb service.
I received superb service at boots today in Belfast from Karen and Esther. They could not have looked after me better. It was a very last moment appointment as my hearing aid had stopped working and I was going to be away with no functioning hearing aid. I was so relieved they helped me out and I can now hear and be part of the world again!
September 6, 2024
Unprompted review
Your booking system is poor. But you specialists saved the day
Your booking system is poor.
Your audiologists are superb
Very professional and communicate very well.
August 13, 2024
So easy to book
So easy to book. Audiologist was so helpful and explained everything so well. Really made me feel comfortable. Can't wait to get my hearing aids on Tuesday. Would highly recommend 👌
July 17, 2024
Great service from Boots Hearing Care
The consultant was really lovely and explained everything n a way that was easy for me to inderstand
July 10, 2024
Very good service my mother was happy…
Very good service my mother was happy the girl was great and patient with her as she would get very unsettled
July 16, 2024
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