Naeem the audiologist was excellent. I was already a wearer of aids from the NHS but the service he provided and the ease of communication was brilliant. He explained everything to me in terms that I... See more
Location
Switch location51 St James' Street, BB11 1QL Burnley, England, GB
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Naeem the Audiologist was brilliant. He walked my wife through every stage of the process, Was kind and patient and thoroughly explained everything, she has been back 3 times (2 weekly) to see Naeem... See more
Took advantage of boot free hearing test and so glad I did. Hearing loss diagnosed and now have aids which have made a great difference to my everyday life. I felt very confident with the tester who... See more
It all seemed to end I a bit too quickly to t Thesay I’d just spent £3000. The aids I bought are not not comparable to the ones I tried outside. Rather disappointing really. My wife says they are wors... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
51 St James' Street, BB11 1QL, Burnley, England, United Kingdom
4.7
Excellent
51 reviews
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Over The Moon
Naeem the audiologist was excellent. I was already a wearer of aids from the NHS but the service he provided and the ease of communication was brilliant. He explained everything to me in terms that I could understand. No audiologist jargon simple and easy. I have had follow up appointments and there are more to come..Super service . Cannot fault it.. Well pleased.
September 18, 2026
Really helpful
Made me feel really relaxed & talked through everything twice over. Loved how you can try the hearing aids first, left to wander for 10/15 mins so see if you like them. I am looking forward to the after care.
September 23, 2026
Unprompted review
Hi the gentleman that served us was…
Hi the gentleman that served us was very thorough, talked everything through with us, made sure we understood everything. Great to deal with
September 13, 2026
The hearing specialist was very…
The hearing specialist was very knowledgeable and reassuring. He made me feel confident in my choice of hearing aids.
September 4, 2026
The hearing test was very thorough and…
The hearing test was very thorough and the results were explained in a simple and satisfactory way.
The need of aids and purchase was discussed and I was shown very thoroughly how to use and care for the aids.
All in all I was pleased with the outcome
August 23, 2026
The audiologist explained everything I…
The audiologist explained everything I needed to know clearly , simply and patiently.
August 20, 2026
A really good experience
A really good experience, everything was explained thoroughly and in language we could understand,we tried the hearing aids on and were shown how to fit then.
August 1, 2026
the Boots hearing test was an extremely…
the Boots hearing test was an extremely good service throughout our appointment from start to finish, Naeem the audiologist was extremely professional, kind and thorough, thank you
July 22, 2026
First visit to Boots
From the initial consultation to receiving my hearing aids was excellent.
July 9, 2026
Great Customer Service
Patient well informed gentleman who is happy to answer all your questions. Great customer service
July 12, 2026
Disappointed
It all seemed to end I a bit too quickly to t Thesay I’d just spent £3000. The aids I bought are not not comparable to the ones I tried outside. Rather disappointing really. My wife says they are worse than my NH aids. It appears to work when plugged in. Not what I expected for the money I’m afraid.
July 10, 2026
Excellent service very good information…
Excellent service very good information given by staff.
June 27, 2026
Unlocked hearing
The hearing consultant was extremely helpful in getting me the right aids for my condition.I look forward to my next visit.
May 20, 2026
I suspected that my hearing had…
I suspected that my hearing had worsened and the initial test confirmed this. I was treated professionally and with dignity. Everything was explained clearly ans appointments were made to suit.my commitments.
April 22, 2026
I was really impressed with the…
I was really impressed with the service. Everything was explained and I felt relaxed and at ease through the whole process. Very happy indeed. I cannot wait to get my hearing aid fitted. Thank you.
April 26, 2026
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