Boots Hearingcare - Chichester Reviews 26

My husband was given a full hearing test by Rob Saunders after which he tried a pair of hearing aids to enable him to feel the difference they made. He decided to go ahead and purchase a pair and this decision was easy for him to make as at no point did Rob pressure him to make a purchase or recommend the most expensive pair it was so refreshing to deal with someone who was more interested in the customers needs than profit.. thank you very much Rob

Rob was so helpful friendly and professional.He advised me on the hearing aids I should have,clearly and articulately.
He sorted out my ear problem efficiently,so now I eagerly await my new devices.

Very thorough test in a soundproof booth and listening to voices in a noisy room. Was allowed to try the hearing aids while wandering around the shop. I did not feel any pressure.

A brilliant experience with Rob for my mother and myself. Professional approach and all options discussed. Thank you!

My first set of hearing aids went for repair twice and came back with the same faults and the volume buttons removed. The specialist has now ordered a new set and i am now going to be without hearing aids for Four weeks. This is not a quality service or product especially after paying £2500

My hearing test was conducted and confirmed that I have suffered a loss of hearing. Had a trial of some hearing Aid’s to see if they made a difference and they did. So hearing aids order and due gif collection next week. Looking forward to hearing better…

Confidence in the consultant. Covered issues comprehensively. encouraged to spend time getting used to hearing aids whilst walking the shop.

Thank you to Rob! Such a lovely man, always kind, patient and helpful.

I had a fantastic experience in Boots Chichester today, with the help of a wonderful sales assistant named Amy. I came into for a tester of a Nars Foundation, after speaking to Amy about why I was visiting the store, she went out of her way to help me, drawing on her own experience with skincare, providing me with samples and personal recommendations. She was absolutely wonderful, she is an asset to your team and business and I will be returning to buy her recommendations.

Explained the offered hearing aid very well.

The audiologist was very helpful and explained thing very clearly to me. He was helpful in choosing my hearing aids making sure they were the right ones for me

Mark was really excellent and explained everything very clearly. I was shown exactly what he has doing with the hearing tests and what the results meant.
The whole experience was good and I can’t wait to receive my new hearing aids.

Great experience. So helpful

Very efficient, professional and good advice given.

Professional & Caring.
Rob's excellent communication skills were informative and of understanding. Left feeling assured & enthusiastic about purchasing the hearing aids.

Prompt, professional, efficient

The audiologist who conducted my mother’s hearing test was very patient and understanding. I am very pleased with how he treated my mother with consideration and respect.

Good friendly customer care. Thorough examination.
Use of American voice for hearing test was not useful, but I understand is used in all English speaking countries. I would have thought that it would be neither too difficult or expensive to provide a more appropriate voice to interpret.
The air conditioning unit in the room was loud(not helpful for a hearing test) and quite ineffective.

Repeated issues with my 89 year old mother phonak hearing aids, in the 18 months she has had them, they have gone back to the factory 4 times.
The Boots staff are all very helpful, however the problem seems persistent and its causing a lot of unnecessary stress for an elderly lady that struggles with her hearing.

Mark is so understanding with great knowledge on hearing aid issues.