Strange meeting with Phil last week. Had used the recommended hearing aid he supplied without much improvement in hearing. He more or less told me ‘hard luck’ without any alternative offered. No fur... See more
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Location
Switch locationBoots Opticians, 9 Prince Bishops Centre, DH1 3UJ Durham, Scotland, GB
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See what reviewers are saying
Think John was very thorough throughout, everything explained properly. Can’t wait to have my new hearing are fitted.
He explained the decline of my hearing after doing test and advised that hearing aids would be required It was explained to me very clearly how the hearing aids work and what my options were.
I was very apprehensive but the way Phil the duty audiologist put me at ease and very comprehensively provided the relevant information and he was professional and and helpful in my choice of the aid... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 9 Prince Bishops Centre, DH1 3UJ, Durham, Scotland, United Kingdom
4.0
Great
37 reviews
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Strange meeting with Phil last week
Strange meeting with Phil last week. Had used the recommended hearing aid he supplied without much improvement in hearing. He more or less told me ‘hard luck’ without any alternative offered. No further advice or help, despite me asking to try in ear aids at the previous appointment. I felt as though he could not get rid of me quick enough.
Is this your normal level of service?
May 4, 2026
Unprompted review
Reply from Boots Hearingcare - Durham
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
My appointment
Think John was very thorough throughout, everything explained properly. Can’t wait to have my new hearing are fitted.
April 2, 2026
Service was first class y fortunately…
Service was first class y fortunately the task of having to climb a flight of stairs not really easy access for me
May 7, 2025
John was so nice and patient which put…
John was so nice and patient which put me at ease as I get quite nervous owing to my hearing loss so it made a good experience
April 8, 2025
I got this reply from Boots about my responce
I got this reply from Boots about my last review "Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to " unable to put your email address in" and a member of our team will get back to you."
Unfortunately I got the above reply on 21 March( 12 days ago) . I have sent my details as requested and Ive had nothing since, so Ive had to drop the review down to one star.
April 2, 2025
Unprompted review
He explained the decline of my hearing…
He explained the decline of my hearing after doing test and advised that hearing aids would be required
It was explained to me very clearly how the hearing aids work and what my options were.
February 8, 2025
My experience
The experience was good and the audiologist was helpful and explained thing simply and put us at ease
December 18, 2024
Hearing test.
Easy to get a hearing audiologist was very efficient explain everything I needed to know.
November 8, 2024
I found John to be very knowledgeable…
I found John to be very knowledgeable and professional.
August 23, 2024
Felt very much at ease
Felt very much at ease. Explained things clearly. Wasn't at all pushy.
July 31, 2024
I was very apprehensive but the way…
I was very apprehensive but the way Phil the duty audiologist put me at ease and very comprehensively provided the relevant information and he was professional and and helpful in my choice of the aid which is suitable for my needs
I am very happy thank you Phil
May 30, 2024
was impressed by the experience.
Everything was covered in detail, the screens where easy to understand and I was impressed by the experience.
May 2, 2024
Excellent service
Excellent service.
Boots audiologist explained everything to me and showed me how everything would sound in future using the recommended hearing aids
Looking forward to getting them fitted next week
April 30, 2024
Very experienced advice but a bit pricy
April 20, 2024
Very good service
Very good service, took me through all of the steps required to enable myself to obtain the relevant hearing aids to improve my hearing significantly.
February 9, 2024
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