Had a thorough hearing test, which was done with professionalism, very informative. Very pleasant lady , answered all my questions plus more. Explained everything to me. Didnt think i was that bad unt... See more
Location
Switch location1-3 Vaughan Street, SA15 3US Dyfed, Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The hearing test was thorough and the results clearly explained to me by the audiologist. The options for hearing aids was also clearly explained. I was not put under any pressure to purchase anything... See more
My Dad who is 87 years old and registered blind was treated with respect and care. The lady was very helpful explaining clearly so that my Dad understood everything that he needed to know about his... See more
She was right on time, very professional and friendly. Explained everything in great detail and helped me choose the correct aid. I will recommend this establishment anytime and will definitely be bac... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
1-3 Vaughan Street, SA15 3US, Dyfed, Wales, United Kingdom
4.6
Excellent
18 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional Audio Service The audiologist was very professional…
The audiologist was very professional and explained the process at every stage of the appointment.
Really informative and professional .
I would recommend Boots for all your hearing aid purchases.
March 13, 2026
Nicola
Nicola, was very helpful and made the whole experience, easy. She answered my questions, which put my mind to rest.
March 20, 2025
Put us at ease as we went in
Put us at ease as we went in. Very professional and informative.I would not hesitate to recommend you.
January 10, 2025
Had a thorough hearing test
Had a thorough hearing test, which was done with professionalism, very informative. Very pleasant lady , answered all my questions plus more. Explained everything to me. Didnt think i was that bad until i tried on some hearing aids, what a difference that made. Came away with a pair, pleased so far.
October 8, 2024
I was given a,good friendly advice and…
I was given a,good friendly advice and helpful service I would recommend boots hearing
October 4, 2024
The wonderful staff.
August 21, 2024
I was supporting my m-i-l for her…
I was supporting my m-i-l for her hearing check. The member of staff was wonderful. Explained everything clearly and took her time to ensure my m-i-l was happy every step of the way. The member of staff went above and beyond and is a credit to the organisation. Cathryn is the member of staff. THANK YOU Cathryn!
August 6, 2024
Boots help you to hear better. …
Very thorough and very informative and friendly and very helpful.
July 16, 2024
The service I had was brilliant
The service I had was brilliant. So kind, caring and helpful. Explained everything. Told me my options. No pressure to buy their hearing aids. Highly recommend.
July 9, 2024
Excellent service
Excellent service, very friendly and knowledgeable. They explained the tests and how it affected my hearing.
May 24, 2024
Happy with my hearing aids
The hearing test was thorough and the results clearly explained to me by the audiologist. The options for hearing aids was also clearly explained. I was not put under any pressure to purchase anything and left to think about my next steps. I decided which hearing aids I wanted and arranged to purchase them. The fitting and explanation of aftercare was excellent. Really happy with my hearing aids. Understanding what people are saying without having to guess words or asking people to repeat themselves is a refreshing change.
May 3, 2024
Took my mother to boots for a hearing…
Took my mother to boots for a hearing test which showed she has hearing loss and then for a fitting for hearing aids. Fast, effective and friendly.
January 26, 2024
Excellent Service
Polite , helpful and understanding staff.
Explained everything clearly and made sure I understood what was needed.
Gave me a number of options and time to think
September 19, 2023
Professional
She was right on time, very professional and friendly. Explained everything in great detail and helped me choose the correct aid. I will recommend this establishment anytime and will definitely be back
August 16, 2023
My Dad who is 87 years old and…
My Dad who is 87 years old and registered blind was treated with respect and care.
The lady was very helpful explaining clearly so that my Dad understood everything that he needed to know about his test and hearing aid.
Excellent service.
June 6, 2023
Freya is excellent
Freya is excellent . Very patient and understanding with my 86 year old mum. Explained everything thoroughly would highly recommend her .
February 9, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.