Borderlinx Reviews 

1,324
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

I just want my package. Everything was cool for my previous 4 or 5 shipments, but this last one with the address change in Germany has me ready to take my Germany trip earlier than expected. Item rece... See more

Rated 5 out of 5 stars

Perfect delivery process I had ordered from a canadian webshop which does not deliver to germany and used the US address from borderlinx. I got emails from borderlinx about every part of the process... See more

Rated 2 out of 5 stars

It is expensive because the cost to release a good to your US address may be more than the cost of the item itself. Also, if you want to return something to the vendor, rather than release it to your... See more

Company replied

Rated 1 out of 5 stars

According to BBB, On 06/13/2018, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 18-12338-CMA. Those with monetary claims against the business are... See more

Company details

  1. Courier Service
  2. Business to Business Service
  3. Car Accessories Store
  4. e-Commerce Solution Provider

Information provided by various external sources

Get around shipping restrictions once and for all. When an online retailer doesn't ship to your country, just use Borderlinx. Register for a free account, and instantly get your own international forwarding addresses to use with online retailers. You can buy what you want from your favorite brands around the world, taking advantage of the sales and promotions that come with it.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

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3.2

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(1,324)

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Rated 5 out of 5 stars

Really happy

The helpdesk is the greatest, I needed it a few times (not because the website is unclear but because of me) and they respond super fast, are really patient and nice and their help is amazing. Best helpdesk ever! My package arrived in 2 parts, probably my own mistake I think, but both arrived in a few days. Faster than I expected! The condition of them was also fine. So I'm really happy with Borderlinx!

April 25, 2018
Unprompted review
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Rated 5 out of 5 stars

This place is LEGIT!!! TRUST ME!

At first, I was very nervous about using Borderlinx because of the reviews I was reading online. I decided to try them anyway because I REALLY wanted these shoes that were completely sold out here in the USA. I'm so glad I did!!! I received my shoes in 2-3 days via DHL (I ordered them from Italy). Tracking was provided as soon as the order was shipped to me. I am so happy. The process was super easy! I will definitely recommend Borderlinx to my friends. Thank you BorderLinx! I have my beautiful shoes....YEAAAAA!!!

April 24, 2018
Unprompted review
Rated 1 out of 5 stars

Almost 2 weeks now since i ordered from…

Almost 2 weeks now since i ordered from Amazon,
Parcels were delivered to Borderlinx on Thursday and Friday,
Now it is Monday but even no available for shipping,
Rates are faulty, Cost calculator has to be multiplied by 3,

You have to take care of the parcel value, i had a product of 14 $ and they estimated 50$ " Although invoice is attached"
Another product of 9 $ which they estimated 24 $ " Based on What"!

Result, Product shipping value is much higher than estimated,
Shipment will be delayed,
You will enjoy having new friends as you will call the customer service 4 5 times a day.
How the hell is possible to have warehouses closed for 2 days a week ! i addition to 2/3 days received product + 3 4 days of processing shipment !! .

April 23, 2018
Unprompted review
Borderlinx logo

Reply from Borderlinx

Dear Moattaz,

Firstly, we regret to know your experience didn't live up to your expectation. At Borderlinx, we pride ourselves in providing an exceptionally smooth and fast shipping services. That is why we have round the clock support for immediate assistance, if you encounter any issues and through multiple channels like livechat, email and phone.

Additionally, we believe the online cost calculator estimate is almost accurate provided the correct information is provided. If you can share your Case ID or Suite, we may be able to proof the same. The most important fact that dimensions of a package is considered by air carrier may be unknown to many customers leading to a situational typically same as yours.

Borderlinx ensure your shopping is not only prompt but money saving as well. As such, we provide you a 30 days Free storage window so you can shop and ship multiple packages consolidated. This way you are saving a big percentage already. On top of that we offer a Free repacking services to bring down the size of the boxes.

Hopefully you can plan your shopping better next time around, and our 24/7 support remain at your disposal should you need any help. Apologies though for any inconvenience caused with your last shopping.

Best regards,
Borderlinx Team

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Rated 3 out of 5 stars

The service is great at borderLinx is…

The service is great at borderLinx is great and easy to use

April 22, 2018
Unprompted review
Borderlinx logo

Reply from Borderlinx

Dear Tareq,

We appreciate your feedback which helps us grow and improve our over all services. And of course we look forward to your next shopping.

Best regards,
Borderlinx Team

Rated 3 out of 5 stars

I had unpleasant CS communication…

I had unpleasant CS communication recently. when 4 different advisors provided 4 different types of information. Shipment was lost of 2 weeks and arrived very late.

April 22, 2018
Unprompted review
Borderlinx logo

Reply from Borderlinx

Dear Yulia,

At Borderlinx, we pride ourselves in providing the highest standard of hassle services to our customers. If for some reason the service wasn't to your expectation we would like to apologise.

Rest assured, you can expect a very prompt and smooth shopping experience through Borderlinx.

Best regards,
Borderlinx Team

Rated 4 out of 5 stars

Good but..

Trustworthy and staffs were really helpful at addressing any concerns I had regarding my parcel. The only problem I had with was with the shipping rate and the weighing feature they had that I found to not have been helpful at all and I ended up paying an amount that was a lot more than what I had purchased online.

April 22, 2018
Unprompted review
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Rated 5 out of 5 stars

fast

fast, efficient way of ordering from the United States with shipping right to my door in Canada

April 20, 2018
Unprompted review
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