Borderlinx Reviews 

My item which was sent to Borderlinx on 22/3/18 was only delivered to me on 16/4/18. I spoke to 3 CSOs in the last week of March and right until 10/3/18 asking for my item. I begged and cried for my item which was meant to be a Birthday gift for my daughter. I only received my item on 16/4/18. Borderlinx, I am sure is aware of this but has not offered any apology or explanation. Even when my item was placed for shipping, I did not receive an email (like I always do), asking me to take action. I knew of it because I checked my account everyday for my release. I am sad and disappointed with Borderlinx.

Super fast response and very easy to deal with

Customer service response fast
And shipping also fast

Good service, with improve.

Very good service fast shipping and short transit time at very reasonable cost. No second round of paperwork and customs formalities and delays at the country of arrival (in case of The Netherlands). Highly recommended!!

Good, dependable service!

Very helpful on live chat and seamless delivery

Good Service, nothing to complain. Fast and Excellent.

I have never left a review before and so shocked by this company i had to leave a review.

So i bought a relatively small item that is 12.75" round and 1.75" deep and weighs 2lbs.

I sent this item as a test as i need a service like this going forward.

They wanted nearly £200 to ship this item to the UK!!!

One of the biggest services they pride themselves on is their repacking service.

They have listed the box as 18x18x24. Which seems extremely oversized.

So i contacted the manufacture and they gave me the dimensions of the product box of 18x18x4 which means it will fit in the box 6 times!!

So the repackaging service they apparently offer does not exist or they got the dimensions completely wrong on the box.

What it seems to me is, they dress it up, offer a nice site and then charge a fortune on shipping, it's ludicrous and possibly a scam.

I am a decent and fair person and contacted support several times, first time Friday and after chasing i get a reply back today being Wednesday which might as well said unlucky the box is what it is, they took a long time to get back and the reply seemed a generic reply.

If you use this service, be prepared to right off any goods you send to them as you might find the shipping costs way outweigh the goods you buy.

I have bought much bigger and heavier items from USA that have cost me much less to post.

Such potential, such a shame.

I am disgusted and shocked.

Suite no. 1898-4992

Please resolve asap!!

Very slow and expensive service.
It took them almost 3 days from receiving it to put my package in the suite.
I paid 62 gbp for a small package (homepod). Pretty expensive service.
not using again.

Gelna G. (Borderlinx - Returns)

6:47 PM (1 hour ago)

to me
##- Please type your reply above this line -##

Your request (201726291) has been updated. To add additional comments, reply to this email.
Gelna G.

Gelna G. (Borderlinx)

Apr 17, 04:17 IST
Dear Michael,

Thank you for making a follow up.

Apologies, but there has been no update from DHL yet. It may take a little longer to complete the assessment of this claim.

Should you have any other questions or concerns, please do not hesitate to contact us.

Best regards,

Gelna G.
Support Champion | Customer Services

Michael He

Michael Heenan

Apr 12, 20:00 IST

Helllo,

Your response has been the same for 5+ months now. Please expedite.

Anshul Ver

Anshul Verma (Borderlinx)

Apr 12, 19:17 IST
Dear Michael,

Thank you for contacting Borderlinx!

Please be advised that we are still awaiting a response on the matter from the relevant department and request your extended patience. Rest assured, we are doing all we can to expedite the resolution. Truly sorry for all the delay and inconvenience caused.

Best Regards,

Anshul V.
Customer Service Adviser

Gelna G.

Gelna G. (Borderlinx)

Feb 23, 14:40 IST
Dear Michael,

Thank you for making a follow up.

This has been escalated to management already and is working on to resolve this as soon as possible.

Should you have any questions in the interim please do not hesitate to contact me.

Best Regards,

Gelna G.
Support Champion | Customer Services

Michael He

Michael Heenan

Feb 13, 07:33 IST

I will be needing a DHL reference/receipt number to follow up on please.

Gelna G.

Gelna G. (Borderlinx)

Feb 9, 16:19 IST
Dear Michael,

Thank you for your email.
Unfortunately, nothing we can do until DHL has completed the assessment.

Borderlinx customer service representatives are from the UK, India and the Philippines.

Best regards,

Gelna G.
Support Champion | Customer Services

Michael He

Michael Heenan

Feb 7, 23:26 IST

Your reply is not good enough. Please give me more information on why it takes 1+ months to hear for a status from DHL.

Am I speaking to someone overseas?

Gelna G.

Gelna G. (Borderlinx)

Feb 7, 19:35 IST
Dear Michael,
Thank you for your email.

Unfortunately, nothing we can do until DH has completed the assessment.

Once again, we apologize for any inconvenience caused.

Should you have any other questions or concerns, please do not hesitate to contact us.

Best regards,

Gelna G.
Support Champion | Customer Services

Michael He

Michael Heenan

Feb 2, 20:11 IST

This has been an ongoing process for 6 months. You have 10 days to inform me of the detailed status or my next step will to be involve my attorney.

Thank you

Gelna G.

Gelna G. (Borderlinx)

Feb 2, 19:08 IST
Dear Michael,

Unfortunately, we're unable to refund in advance. We have to wait until DHL completes the assessment.

Should you have any other questions or concerns, please do not hesitate to contact us.

Best regards,

Gelna G.
Support Champion | Customer Services

Gelna G.

Gelna G. (Borderlinx)

Jan 28, 22:14 IST
Dear Michael,

Thank you for making a follow up.

We'll escalate your case to the relevant department for review.

Best regards,

Gelna G.
Support Champion | Customer Services

Michael He

Michael Heenan

Jan 25, 23:58 IST

I need an update Borderlinx....my patience is running out.

Michael He

Michael Heenan

Jan 9, 10:39 IST

4 months now.... I really don't feel like im being told the truth.

Gelna G.

Gelna G. (Borderlinx)

Jan 8, 22:44 IST
Dear Michael,

Thank you for making a follow up.

Unfortunately, the has not been completed yet.

Best regards,

Gelna G.
Support Champion | Customer Services

Michael He

Michael Heenan

Jan 2, 09:09 IST

Hi I just wanted to follow up to see what the latest is. This has been ongoing for 4 months now.

Thanks

Gelna G.

Gelna G. (Borderlinx)

December 15, 2017, 20:41 IST
Dear Michael,

We have conducted a full warehouse search for your shipment, and we truly regret to say that it is negative. Your shipment was declared lost in our warehouse.

We would like to apologize, on behalf of Borderlinx, for the inconvenience that you have encountered, We do appreciate the potential repercussions of incidents such as this, and We sympathize completely with the consequences of this frustrating experience.

As the warehouse is being managed by DHL staff, we have filed a claim with DHL for the lost item within the guidelines of our Terms and Conditions; and the entire process of claim assessment can take 30-45 business days or more. During this time we will keep you posted on the recent developments periodically.

Once the claim settlement offer has been made by DHL, we will proactively contact you to know your PayPal email address for compensation refund, or will transfer it to your card used to make payment at Borderlinx.

Should you have any questions in the interim please do not hesitate to contact me.

Best Regards,

Gelna G.
Support Champion | Customer Services

Michael He

Michael Heenan

December 12, 2017, 09:18 IST

Following up...Will I be refunded?

Thank you for the update.

Michael He

Michael Heenan

December 10, 2017, 11:07 IST

Thank you,

Following up...will I be refunded? Three months of hold up please take action before I report.

Thanks alot.

Sumit Gogi

Sumit Gogia (Borderlinx)

December 7, 2017, 22:40 IST
Dear Michael,

Thank you for contacting Borderlinx Customer Service. We received your email, and the relevant department will review and within 24 hours will provide a more substantive response to your problem and a suitable solution.

Best regards,

Sumit G.
Senior Specialist | Customer Services

Michael He

Michael Heenan

December 3, 2017, 04:55 IST

Here are the receipts from Amazon.

Thank you

Attachment(s)
Amazon Order 1.pdf
Amazon Order 2.pdf
Amazon Order 3.pdf

Sumit Gogi

Sumit Gogia (Borderlinx)

December 1, 2017, 23:29 IST
Dear Michael,

Thank you for contacting Borderlinx!

This email is regarding your request to deliver shipments 1Z306AY10353891756, 1Z3Y09R20304077198, 1ZRW34760323227622, 1Z933E740305050189 and 420431379305520111402190933107 to local US address. We are sorry to inform you that shipments 1Z3Y09R20304077198, 1ZRW34760323227622, 1Z933E740305050189 and 420431379305520111402190933107 have been lost at our warehouse. We request to you kindly provide purchase invoice of shipment in PDF format to file claim to process refund. We are truly sorry for the inconvenience caused to you.

Shipment 1Z306AY10353891756 has already been delivered under USPS tracking number 420191039470110200864692187324.

Best Regards,

Sumit G.
Senior Specialist | Customer Services

Michael He

Michael Heenan

November 20, 2017, 00:38 IST

Thank you for the update.

Sumit Gogi

Sumit Gogia (Borderlinx)

November 19, 2017, 23:28 IST
Dear Michael,

Thank you for contacting Borderlinx!

This email is regarding your request to deliver shipments 1Z306AY10353891756, 1Z3Y09R20304077198, 1ZRW34760323227622, 1Z933E740305050189 and 420431379305520111402190933107 to local US address.

One shipment 1Z306AY10353891756 has been dispatched and delivered under tracking number 420191039470110200864692187324. Remaining shipments will dispatch and deliver very soon. Our warehouse is still working hard to dispatch the all due shipments Or working hard to resume normal service. We will dispatch your shipment very soon and will update you on it via email. We are truly sorry for the delay.
Best Regards,

Sumit G.

Senior Specialist | Customer Services

Sumit Gogi

Sumit Gogia (Borderlinx)

November 10, 2017, 01:16 IST
Dear Michael,

Thank you for contacting Borderlinx!

This email is regarding your request to deliver shipments 1Z306AY10353891756, 1Z3Y09R20304077198, 1ZRW34760323227622, 1Z933E740305050189 and 420431379305520111402190933107 to local US address.

One shipment 1Z306AY10353891756 has been dispatched and delivered under tracking number 420191039470110200864692187324. Remaining shipments will dispatch and deliver very soon. Our warehouse is still working hard to dispatch the all due shipments Or working hard to resume normal service. We will dispatch your shipment very soon and will update you on it via email. We are truly sorry for the delay.

Best Regards,

Sumit G.

Senior Specialist | Customer Services

Sumit Gogi

Sumit Gogia (Borderlinx)

October 26, 2017, 03:21 IST
Dear Michael,

Thank you for contacting Borderlinx!

Thank you for your email. Once your shipments will dispatch from our warehouse, storage fee will remove from these shipments. Shipments will dispatch and delivery very soon. We are truly sorry for the inconvenience caused to you.
Best Regards,

Sumit G.

Senior Specialist | Customer Services

Michael He

Michael Heenan

October 25, 2017, 20:36 IST

Hello,

Getting a message about storage days being charged as of today... 30+ days I have been waiting should not have to pay.

Sumit Gogi

Sumit Gogia (Borderlinx)

October 25, 2017, 03:21 IST
Dear Michael,

Thank you for contacting Borderlinx!

This email is regarding your request to deliver shipments 1Z306AY10353891756, 1Z3Y09R20304077198, 1ZRW34760323227622, 1Z933E740305050189 and 420431379305520111402190933107 to local US address.

One shipment 1Z306AY10353891756 has been dispatched and delivered under tracking number 420191039470110200864692187324. Remaining shipments will dispatch and delivery very soon. We are truly sorry for the inconvenience caused to you.

Best Regards,

Sumit G.

Senior Specialist | Customer Services

Sumit Gogi

Sumit Gogia (Borderlinx)

October 18, 2017, 00:37 IST
Dear Michael,

Thank you for contacting Borderlinx!

This email is regard

Everything went smooth, prices maybe little high but it's worth it

:-) :-) :-) (so over 10 chars...) :-)

Super fast shipping! Very happy with Borderlinx!

I am waiting for SEVEN different deliveries sent to my Borderlinx address in USA by Amazon who confirmed their arrival. However, Borderlinx has failed to deliver them to me. I have contacted them and was told I would receive an answer as to exactly where these shipments are with in 24 hours. I am still waiting. I asked them to please give me the DHL tracking numbers. I am still waiting.

I live in Cairo, Egypt.

Borderlinx, you did so well on the first delivery. I am not pleased.

You want an order number?????? Really? I'd like one as well.

Excellent service... 5 stars

Borderlinx customer service is excellent and shipping is fast!

Fast shipping. Loved the service. Well continue to use :)