Borderlinx Reviews 

1,324
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I just want my package. Everything was cool for my previous 4 or 5 shipments, but this last one with the address change in Germany has me ready to take my Germany trip earlier than expected. Item rece... See more

Rated 5 out of 5 stars

Perfect delivery process I had ordered from a canadian webshop which does not deliver to germany and used the US address from borderlinx. I got emails from borderlinx about every part of the process... See more

Rated 2 out of 5 stars

It is expensive because the cost to release a good to your US address may be more than the cost of the item itself. Also, if you want to return something to the vendor, rather than release it to your... See more

Company replied

Rated 1 out of 5 stars

According to BBB, On 06/13/2018, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 18-12338-CMA. Those with monetary claims against the business are... See more

Company details

  1. Courier Service
  2. Business to Business Service
  3. Car Accessories Store
  4. e-Commerce Solution Provider

Information provided by various external sources

Get around shipping restrictions once and for all. When an online retailer doesn't ship to your country, just use Borderlinx. Register for a free account, and instantly get your own international forwarding addresses to use with online retailers. You can buy what you want from your favorite brands around the world, taking advantage of the sales and promotions that come with it.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(1,324)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 1 out of 5 stars

Very, very bad services

They repacket into my package something else. I lost money. India service desk team is (suprise, suprise..) not helpful.
I don't know how they're still on the market.
Lost money, lost time.
I will sue them.
Not leave it like that.

April 12, 2018
Unprompted review
Borderlinx logo

Reply from Borderlinx

Dear Rad,

The hub is managed by professionals who follow a standard procedure in its operation and is very transparent. Incidents of mix up and repacking wrong item is hardly possible during routine inspection. The outer box is opened to check for damage items, prohibited/restricted items, seller invoice and is resealed. Items are not even taken out of the box, neither we break the inner seals.

Our primary service is to forward your parcels as we receive from the seller and that is what we do. If the invoice inside the package is correct, but got a wrong item you may need to check with the website from where you purchased it. Apologies for the inconvenience caused.

Best Regards,
Borderlinx Support

Rated 1 out of 5 stars

Depuis le mois de février (nous sommes…

Depuis le mois de février (nous sommes en avril), j'attends des produits d'Allemagne. Le colis a été perdu, il était réputé retrouvé puis confié à un transporteur (colis privé pour ne pas le citer) qui ne l'a "jamais reçu" !!! j'en suis à deux mois d'attente et personne pour prendre en charge le problème, pas de responsable à contacter.
Hello,

I would like to point out that I have paid for goods (around 60 euros) leaning on the fact that your company was able to proceed to the shipment.

What do I do with my order ? It has been well filled by Lidl, as the goods have arrived to you. So I cannot cancel it. So I have paid 60 euros for the pleasure to hear that I will never receive my parcel because it has been damaged somehere between Lidl and you ?

I have trusted your company, and now you are telling me you understand my disappointment ????

I don't care of your refund, I want my goods to be shipped to me.

I have lost 60 euros because of you

I want your management make the necessary to proceed anyway to the shipment so that I can finally tell that Bordelinx is a professional that we can trust.

April 9, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

Satisfied with service

The help desk was very helpful in helping me understand how my package will be delivered to my doorstep. Their service is efficient, and my package arrived at my place much earlier than expected.

I am satisfied with the service borderlinx has provided.

April 9, 2018
Unprompted review
Advertisement
Rated 4 out of 5 stars

be the best always

I'm really so happy for ordering with borderline fast service and taking care of their customers

Good Job and Good Luck all of the birderlinx staff see you in future best of the best

April 7, 2018
Unprompted review
Advertisement
Rated 2 out of 5 stars

Too expensive and unhelpful

It is expensive because the cost to release a good to your US address may be more than the cost of the item itself. Also, if you want to return something to the vendor, rather than release it to your home address, Borderlinx doesn't provide any assistance in getting a free return label. I likely won't use Borderlinx again.

April 7, 2018
Unprompted review
Borderlinx logo

Reply from Borderlinx

Hello, Please be advised that the international shipping rate is calculated based on the shipment weight (higher of dead weight or volumetric weight) and is independent of its price/value. Whether a parcel of 1kg is $10 or $1000, you would still incur the standard 1kg charge irrespective of its value.

We understand that international shopping require planning, reason why we provide the online cost calculator on the website to get an estimate prior to purchase.

Best Regards,
Borderlinx Team

Rated 1 out of 5 stars

Order # 4415608.

April 7, 2018
Unprompted review
Borderlinx logo

Reply from Borderlinx

Dear Mohamed,

Please be advised that your parcel has been misplaced and despite several attempts to locate it has been negative. Truly sorry for this unfortunate incident and definitely does not reflect the true standard at Borderlinx. The matter has been forwarded to the claim department and who are reviewing it further and will communicate with you directly.

Apologies again for the inconvenience caused.

Best Regards,
Borderlinx Team

Rated 3 out of 5 stars

Order stuck in Germany

I just want my package. Everything was cool for my previous 4 or 5 shipments, but this last one with the address change in Germany has me ready to take my Germany trip earlier than expected. Item received and paid for release on 2/22/2018 suite: 1106-9651, order: 4388672. DHL tracking#3090260600 received on 2/27/2018, and since then nothing has happened I'm still waiting for my order to leave Germany.

April 7, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look