Bord Gáis Energy Reviews 

Excellent customer service

Absolutely appalling Customer Care response. Registered a complaint about their disgraceful handling of a vulnerable customer and got a case number. It took eighteen days to finally get email confirmation from their team that the complaint will be looked at. Another week has passed and still zero contact from them. Called them again and can't get anyone to address the issues. Again, we're dealing with a vulnerable customer in her 80's here. Disgraceful lack of attention and care.

Because I haven't seen any flaws in their plans and the offers they provide are financially advantageous; there are more savings.

Extremely easy to book and schedule online. Outstanding techs, very friendly and polite. 5th year in a row I’ve used this service. Highly recommend.

Fab service from a lovely chap named Chris. Had a bit of a laugh and a joke which is always welcome on a Monday. Hold time is quite frustrating as I was waiting near 40mins to get through. You would not want to be in a rush.

Website is easy to use and plenty of information

Booking process was simple.
Engineer was knowledgeable , helpful and informative.
Work done quicky and all paperwork completed and explained before he left.

I have never had any problems with accessing information from them and I find their prices competitive with others.

Great service easy to book an appointment that suited me , very satisfied customer here.

I am a Prepay Gas customer (also Bill Electric which will be changing shortly). This meter was installed before I moved in. Many attempts to have it removed have not been successful as they refuse to send out a rep to look for the numbers which I couldn't find on the meter. So I am stuck with it, as I need heat and hot water.

So I top up last months, but the meter does not read the card. Turns out the meter needs to be replaced and i need to apply for the refund on the card. So the card and the receipt are sent to County Kerry (at my own expense, registered). Hear nothing so call them, and am told that oh they should have email me. To collect the credit at a Payzone, wait three days and try the card in the meter.

Done that, still no credit. After another call I am told that I have to go to the prepay zone, three different days, get a credit update and then it will work.

I only had to visit once to give them the money. Any plans to move into the 21st Century?

the service provider was friendly and professional. He got on with the service and got the service done in good time I was very happy with the service

Efficient courteous and punctual

Great service. I pay €17 pm for my service contract and the peace of mind is wonderful. Bord Gais are seriously easy to deal with. Very professional from the phone receptionist to the engineers ( Peter and Paddy) on the ground. Nothing is too much trouble. I would highly recommend them.

Its a job that I need to have carried out

Very disappointed. Bord gais is our energy provider, and we were looking at installing an EV charger and upgrading to a smart meter plan, which we thought we could sort online, as they state online we could book a free online quote, upgrade to a smart meter and get €150 off our electricity bill. We tried 3-4 times to get a 'local hero' to call out to get a free quote, to be only met with text messages stating that demand is high and to try again later. After trying several times to no avail, we then decided to ring Bord Gais where we were told that this service in not provided in Mayo at all and that we would need to book someone privately to install, and that we could not avail of the €150 off our bill as they would need to install the meter in order to qualify for this. I was also told that there are other counties that could also not avail of this. No where is this stated online, and we wasted a day and a half waiting for a 'local hero'. Rural people always left to last and forgotten about

Easy access to site . Payment method and cost effective.

customer friendly and reminds you of the date of your boiler maintenance.

Always competitive on price. Recently used the Zurich car Insurance discount code too & impressed by the savings. Easy to use website

As a new customer to Bord Gais, I have found their customer service desk to be prompt and thorough with their responses and information provided. Rewards are a nice little bonus as a customer to the utility, in particular tickets to the Bord Gais Energy Theatre.

I like the mobile app it's great to check on a bill spend and make a payment .Always get a good deal when renewing