Boston Proper Reviews 

953
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers frequently praise the quality and stylishness of the clothing, noting items are well-made and last, often receiving compliments. Many appreciate the unique selection of merchandise and helpful customer service. However, some customers noted issues with sizing, specifically the lack of petite options and pants being too long. Others reported product quality concerns, such as defective items or materials not meeting expectations. A few people also mentioned poor customer service, including unhelpful representatives, order delays, and unexpected return fees.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. Many customers praise the quality,... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction, noting that... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing frustration over unreceived items and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the wonderful and... See more

Return policy

Consumers find return policies to be ambiguous, with many reporting issues such as hidden fees, delayed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoy shopping for unique clothing and that is what I look forward to when I shop with Boston Proper. Your prices are somewhat expensive so I sometimes wait for sales hopping my size is available.

Rated 4 out of 5 stars

While I have made this suggestion several times I’ll try again. Please carry petite lengths for dresses, pants, etc. I’m 5’3” and the only pants that are available to me are the cropped pants and s... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories


Contact info

4.0

Great

TrustScore 4 out of 5

953 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(953)

34 reviews in the last 12 months

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Rated 4 out of 5 stars

Customer Care A+

I was uncertain about dress sizing and called customer service. The person who answered was wonderful. I did not note her name(my mistake). She was clear with her advice and knowledgeable about the clothing. Thanks

April 25, 2025
Unprompted review
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Rated 4 out of 5 stars

Reluctant online shopper

Recommended by a stylish acquaintance. For an old hiker, biker, climber, I like feminine attire. I bought a couple things to wear to church and a welcome reception for a wedding in Peru.
I’m a reluctant online shopper, due sizing/fit and the ease of return.
Looking forward to receiving my first purchase.

April 25, 2025
Unprompted review
Rated 4 out of 5 stars

Bad return process

Quality of clothes is great.
Your return policy is not well built. You need to figure out how to provide a prepaid label at least and free returns at best. It is a major turn off unfortunately.

BUT because the clothes are really nice I will keep shopping.

April 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Love shopping at Boston Proper

Love shopping at Boston Proper. The selection of all of the items is very expansive. The prices are very good and they are great when you have a discount code. The quality of all the items I purchased is excellent. Definitely deserve a 5 star review

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Classy

Classy, sassy and stylish! I am delighted by the selection and colors. I have my Boston Proper items that keep their shape and sizzle!

April 22, 2025
Unprompted review
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Rated 1 out of 5 stars

I purchased a sequined jumpsuit for a…

I purchased a sequined jumpsuit for a special occasion. So sorry I did. The garment drops tons of sequins all on the floor whenever I take it out to wear it. So many sequin droppings I have to vacuum afterwards. I do not recommend Boston Proper for this kind of special occasion wear.

April 21, 2025
Unprompted review
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