Boston Proper Reviews 

952
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and stylish nature of the clothing, often receiving compliments on their purchases. Many appreciate the wide selection of merchandise, finding items true to size and well-fitting, alongside positive customer service and fair pricing during sales. However, some customers noted challenges with sizing, particularly the lack of petite options and pants being too long, sometimes requiring alterations. A few people experienced issues with product quality, like damaged items or garments showing wear quickly. Additionally, some reviewers reported dissatisfaction with customer service, citing unhelpful interactions, issues with rewards, and significant delays in order delivery.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with the... See more

Quality

People report ambiguous experiences with quality, with many customers consistently praising the high quality,... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing excitement about placing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the clothes pricey and not worth the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to be asked to take survey after merchandise arrives. I see ads for Boston Proper regularly and I love the clothes I see. This is first time placing order and I had question for custom... See more

Rated 4 out of 5 stars

I enjoy shopping for unique clothing and that is what I look forward to when I shop with Boston Proper. Your prices are somewhat expensive so I sometimes wait for sales hopping my size is available.

Rated 4 out of 5 stars

BP always has great sales! I was trying to cross-compare with some other websites, but BP beat all the other prices. I'm glad they have items you can handwash as I ordered a top with hardware tha... See more

Rated 4 out of 5 stars

While I have made this suggestion several times I’ll try again. Please carry petite lengths for dresses, pants, etc. I’m 5’3” and the only pants that are available to me are the cropped pants and s... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories


Contact info

4.0

Great

TrustScore 4 out of 5

952 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(952)

51 reviews in the last 12 months

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Rated 3 out of 5 stars

The quality is first class on…

The quality is first class on everything I have bought. My only problem was they sent my first order to the wrong state and even after I called them they continued to stonewall me for weeks until the items were no longer in season so now I am waiting to see if they will credit my account since I never received the items.

June 20, 2025
Unprompted review
Rated 3 out of 5 stars

Shop Pay is super annoying

I tried to checkout but Shop Pay takes over. I tried selecting PayPal or another payment type but that didn't work. I actually had to go to Shop Pay and opt out so I could return to your site to purchase the way I want to purchase. I almost gave up trying. I hope the clothes are worth the time it took me to buy them.

July 1, 2025
Unprompted review
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Rated 5 out of 5 stars

High-quality Ready-to-Wear

When it comes to Ready-to-Wear clothing, I look for quality of construction and durability. Boston Proper clothing meets my high standards, and the offers and sales keep me coming back.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful & high-quality

I've been ordering from Boston Proper for many years now. They are always on-trend, but still classic & beautiful. Their clothing is high-quality and really lasts.

June 27, 2025
Unprompted review
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Rated 4 out of 5 stars

Took a while for return

Took a while for return, I thought it was lost. The sizing is all over the place. I were a 10, it was so small, I had to return. I reordered a size 14, hope it fits. I ordered a large in a top And the arm hole were to big and shapeless. The price point is very high for polyester! I would like to see more cotton, linen blends.

June 13, 2025
Unprompted review
Rated 4 out of 5 stars

Not For Short People

I like the Boston Proper styles but, I cannot buy their long coats, pants and skirts. If they sold sizes petite and short; this would be my one stop shopping online store.

June 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Flattering styles and more…

Not only are the styles flattering the quality of the clothing is wonderful. I would like to see Boston Proper offer more quality garments made of natural fibers.

June 21, 2025
Unprompted review
Rated 3 out of 5 stars

Placed order

Placed order. Did NOT receive order. Was told carrier would mail back. When received money would be reimbursed to Pay Pal. Have received nothing!!! Very disappointed!

May 20, 2025
Unprompted review

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