Boston Proper Reviews 

952
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and stylish nature of the clothing, often receiving compliments on their purchases. Many appreciate the wide selection of merchandise, finding items true to size and well-fitting, alongside positive customer service and fair pricing during sales. However, some customers noted challenges with sizing, particularly the lack of petite options and pants being too long, sometimes requiring alterations. A few people experienced issues with product quality, like damaged items or garments showing wear quickly. Additionally, some reviewers reported dissatisfaction with customer service, citing unhelpful interactions, issues with rewards, and significant delays in order delivery.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with the... See more

Quality

People report ambiguous experiences with quality, with many customers consistently praising the high quality,... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing excitement about placing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the clothes pricey and not worth the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to be asked to take survey after merchandise arrives. I see ads for Boston Proper regularly and I love the clothes I see. This is first time placing order and I had question for custom... See more

Rated 4 out of 5 stars

I enjoy shopping for unique clothing and that is what I look forward to when I shop with Boston Proper. Your prices are somewhat expensive so I sometimes wait for sales hopping my size is available.

Rated 4 out of 5 stars

BP always has great sales! I was trying to cross-compare with some other websites, but BP beat all the other prices. I'm glad they have items you can handwash as I ordered a top with hardware tha... See more

Rated 4 out of 5 stars

While I have made this suggestion several times I’ll try again. Please carry petite lengths for dresses, pants, etc. I’m 5’3” and the only pants that are available to me are the cropped pants and s... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories


Contact info

4.0

Great

TrustScore 4 out of 5

952 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(952)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality Queen!!

Boston Proper had some good deals today, but that is not always the case. I live for finding quality at an affordable price. It’s rare for BP to have a sale on something I like and I found a couple of dress.👗

June 17, 2025
Unprompted review
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Rated 1 out of 5 stars

POOR CUSTOMER SERVICE FOR A LONG TIME CUSTOMER

Please be aware that if you are a customer already and have rewards points that when that pop up comes up you have to decline it in order to use the across the site 20%. If you miss this and try to cancel your order, customer service via phone can do nothing to help you. This will more than likely be my last purchase with this company.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

I Gave a 7 for a few Reasons

I Gave a 7 for a few Reasons, I've been shopping at Boston proper for well over a Decade now and I have to say that the quality in the clothes isn't as good as it once was.

June 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Unique, Quality Clothing

I've shopped off and on from Boston Proper for over 25 years. While some things are not my style their quality is excellent and shipping is fast. They do offer some very unique pieces you won't find elsewhere.

June 10, 2025
Unprompted review
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Rated 2 out of 5 stars

I accumulated reward worth $20

I accumulated reward worth $20, about 1200+point. I wanted to use my reward, sometime in the middle of May, but you guys are not allowing reward to be used on sales items. Now my rewards are expiring. I have to be forced to make a regular price purchase in order to use my reward, that ain’t going to happen. I don’t know why you guys think consumers are so stupid. By making regular price purchase, I’m paying back my reward. What sense does that make. You can keep your reward. FYI, I will never make regular price purchase on any of your items because you guys overpriced them. If my size is not available on sales items, so be it. It’s not do or die.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Love my outfit

Love my outfit, said to size up but when I got my jumpsuit it was too big so I returned and got a smaller size and I love it.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love your clothing

Love your clothing. Please consider adding longer length swimwear boy shorts (like the bike shorts without the pads) in your collection. I have a black, blue and pink pair from another company. A lot of us want to cover our less than perfect thighs or not show so much skin. Just a suggestion.

June 8, 2025
Unprompted review
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Rated 5 out of 5 stars

I love Boston Proper

I love Boston Proper.
The clothes has a very high quality. fabrics are always well taken care of.
I love all the items I bought.
I highly recommend this brand.

June 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Clothing is phenomenal along with website!

Website is user friendly. I like the way they put together outfit options when looking at one article of clothing! Everything I have ever purchased has been Superior quality! The fit and tayloring is wonderful. Highly recommend Boston Proper!!

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

ORDER SENT TO WRONG ADDRESS


Sirs: You sent my order to Florida when I asked you specically to send my order to my home in Alexandria, VA 22302
How do you plan on getting my order to Alexandria, VA when I asked you to send the order to my home address in Alexandria, VA 22302 (where I am and live here because it is my permanent address.
Please resend my order to me at the following (AGAIN): where I asked the order to be sent:
Mrs. Sally Freed
644 W. Timberbranch Pkwy
Alexandria, VA 22302
(703) 549-4371
I would like to have the order (as stated in MY ORDER TO YOU)
644 W. Timberbranch Pkwy.
Alelxanadria, VA 22302
(703) 549-4371
HOW DO YOU PLAN ON GETTING MY ORDER TO ME AT THE ABOVE ADDRESS? AS MENTIONED IN MY ORDER TO YOU?
DO NOT EXPECT ME TO PAY FOR THAT ORDER. PLEASE SEND A NEW ORDER TO ME AT MY HOME ADDRESS IN ALEXANDRIA, VA 22302
(703) 549-4371
LOOKING FORWARD TO YOUR RESPONSE AND HOPEFULLY WILL BE SENDING ME MY ORDER TO VA --AS REQUESTED WHEN PLACING MYORDER
MY VIRGINIA ADDRESS IS AS FOLLOWS:
644 W. TIMBERBRANCH PKWY
(OR 644 W.TIMBER BRANCH PKWY), ALEXANDRIA, VA 22302) (703) 549-4371
i AM STILL HOPING YOU WILL SEND MY ORDER TO THE W. TIMBER BRANCH PKWY , ALEXANDRIA, VA 22302
MY HOME TELE # IS (703) 549-4371
i WOULD HOPE NOT TO TAKE FURTHER ACTION. MY HUSBAND IS A VERY GOOD LAWYER!
PLEASE SEND ANOTHER ORDER TO MY HOME ADDRESS IN ALEXANDRIA, VA 22302.
i AM LOOKING FORWARD TO RECEIVING MY ORDER !!!!!
MRS. SALLY FREED
644 W. TIMBER BRANCH PKWY
ALEXANDRIA, VA 22302

(703) 549-4371
I WILL BE LOOKING FORWARD TO RECEIVING ANOTHER ORDER TO ME AT THE TIMBER BRANCH PKWY ADRESS STATED ABOVE.

PLEASE RESPOND IMMEDIATELY. MY HUSBAND IS A VERY GOOD LAWYER AND WE WOULD HATE TO LET YOR FUTURE CUSTOMER OF YOUR ERROR.
MRS. SALLY FREED
644 W. TIMBER BRANCH PKWY
ALEXANDRIA, VA 22302
(703) 549-4371
LOOKING FORWARD TO RECEIVING MY ORDER IN VA. I AM A VERY BUSY PERSON AND HOPE TO RECEIVE MY CORRECT ORDER AS SOON AS POSSIBLE -- IN ALEXANDRIA, VA
THAT ADDRESS AGAIN IS MRS. SALLY FREED,
644 W. TIMBER BRANCH PKWY,
ALEXANDRIA, VA 22302
TELE #: 703-54943716/1
TELE # (703) 549-4371

May 31, 2025
Unprompted review

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