Bottlecompanysouth Reviews 

I recently received another delivery with broken jars and was disappointed with the customer service that followed. I was advised to open the box, separate the broken jars from the intact ones, and report how many were salvageable so replacements could be sent. I felt this wasn’t a reasonable request, as the remaining jars could be contaminated and handling broken glass isn’t safe.

When I explained my concerns and declined to do this, I was told that this was their policy. I then said I would not be using the company again, and the response I received from the owner was that they did not need my business.

In my view, this approach doesn’t align with good customer service practices, and I hope the company reviews its policies to ensure a better experience for future customers

AVOID LIKE THE PLAGUE. TOOK MY MONEY AND HAS NOT BEEN RETURNED. I AM GETTING THREATENING EMAILS FROM THE OWNER FOR FLAGGING UP BROKEN GLASS, INJURY CAUSED AND LOSSES SUFFERED. I WILL BE REPORTING THE SELLER FOR THEFT IF MY MONEY IS NOT RETURNED.

Very cross at the very expensive delivery charge for a few light weight plastic lids. Charge me £10.42. Will be looking elsewhere for my next order.

I have been a loyal customer for many years and mostly don’t create a fuss about the broken jars I have received on every order over the years even though I cut myself with the broken glass in the box. But my recent delivery was the worst with multiple broken items even though a note was left to ensure that packing of the delivery done carefully due to broken items received in the past. Upon contacting the company asking them to replace the jars or I would be compelled to contact my bank to get my money refunded, I was bombarded with threatening phones calls and emails from a so called manager called Anna. I am attaching the excepts from the email I received and also the email I sent to them regarding replacements or damaged goods.

“Munira

I have left a message on your answerphone. 6 replacement jars will be sent today.

Do not send me aggressive or threatening emails ever again.

If you are not happy with our service please find yourself another supplier.

Kind Regards

Anna Brine
Managing Director


The Bottle Company (South) Ltd
Unit 1 Pixash Business Centre
Pixash Lane
Keynsham
Bristol
BS31 1TP”


I urge this company to sack the above mentioned manager and replace her with someone that has a regard for customer safety and customer service. Anna appears to be detrimental to your company as she is actively trying to get rid of regular customers due to their genuine concerns for the dangerous broken glass she keeps sending in boxes to customers. I am sure trading standards will be very interested in this matter due the harm it’s causing to customers.

This company has supplied our vineyard business for many years. Just placed our latest order and as usual nothing is too much trouble. Friendly and professional service from whole team . Always very competitive but the high level of service is why we always come back.
If only more companies would do business this way life would be much less stressful . Genuinely always a pleasure to speak to you.