Boundary Supply Reviews 

729
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80... See more

Rated 1 out of 5 stars

Same experience as other people. I put an order in. Auto confirmation came back. They charged my credit card. No shipping confirmation. No product received. No response from service after three attemp... See more

Rated 5 out of 5 stars

Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me kno... See more

Company replied

Rated 1 out of 5 stars

Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 20th. Two weeks after the orde... See more

Company details

  1. Bag Shop
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

AT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.


Contact info

3.3

Average

TrustScore 3.5 out of 5

729 reviews

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No recent history of asking for reviews

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3.3

All reviews

(729)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was part of the Kickstarter for Chase…

I was part of the Kickstarter for Chase pants. After not recieving my pants for 1,5 Years I tried contacting them. Guess what, because the pants were too difficult to make they stopped making them. And they also stated that since there are no refunds for Kickstarter I wouldn't get my money back. So all in all I just got scammed. Don't believe their lies. Never buy here.

June 24, 2021
Unprompted review
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Reply from Boundary Supply

Thanks for your feedback here! As I have yet to hear back from you with the options I shared to compensate for our canceled campaign, I will follow up on our conversation.

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Rated 1 out of 5 stars

Don’t buy if you aren’t willing to wait a year to receive.

New update: I had posted a review to website, confirmed it thru email and went back to check if they replied and guess what its gone!!! Do not trust this company

I dont have anything good or bad to say about there products because I haven’t received it yet! I ordered a bag in early February, the website said you will receive in march, then it said April and then they told me it would come in June I check in with them again and now they say august. Honestly for the price of the bag I almost expect it be delivered in person!

I cant see them lasting very long as company…..I mean they have people reviewing the bags on there website how is this possible?? If they were on preorder when i ordered it! The reviews have to be fake.

I start searching around and I am not the only they have done like this. It’s starting to feel like i being scammed or punk’d.

June 18, 2021
Unprompted review
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Reply from Boundary Supply

Thanks for your review and feedback here! We understand your frustration on delays, trust us! Although a different narrative is being expressed around the world, COVID is still greatly affecting our production partners, international supply chains, and oceanic shipping routes. As a small company that owns no means of production, we are at the mercy of our partners and the worldwide situation until things return to a pre-COVID state, meaning some of our products have been delayed much longer than we wished and anticipated. We are happy to assist you with your order at info@boundarysupply.com as well. Thanks!

Rated 5 out of 5 stars

High quality in every aspect

Great products, quick and kind support. Sustaineble boxes. High quaility in every aspect.

June 11, 2021
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Reply from Boundary Supply

Thanks for your review and endorsement here Hannes! We hope your new gear treats you well!

Rated 1 out of 5 stars

I am not happy with the rift pack

I am not happy with the rift pack, after 2 months of wear the material looks like it going to tear apart.

I ve send an email to the customer service and this is the reply.

Hello Adi,

Thanks for reaching out!

Thanks for the photos. Unfortunately, we would deem this as normal wear and tear, especially seeing as how this does not affect the functionality of the bag and is purely aesthetic. We would not be able to replace this under our warranty, my apologies here.

Thanks for your support of Boundary! Stay safe out there!

Best, Tyler Bloomquist

This is the third time I ve backed your products and this is the way treatment i ve received, i find it rude.

I am very disappointed on how you deal with your old customer and also disappointed about the riftIt s my last time backing you!

June 7, 2021
Unprompted review
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Reply from Boundary Supply

Thanks for your review here, Adi. Sorry we couldn't meet your request based on our policies!

Rated 5 out of 5 stars

3 years later still great

I’ve had my bad about 3 to 4 years now and It is still fantastic. I use it everyday and no issues. I bought 2 additional ones for family members and they love it too. 100% recommend.

June 1, 2021
Unprompted review
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Reply from Boundary Supply

Boom! Thanks for the 3-year check-in review and for your endorsement and ongoing support Denys! So good to hear your bags are holding up and meeting your expectations!

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Rated 5 out of 5 stars

It's really an insightful backpack

It's really an insightful backpack. I love all about it, though some stuff feel like they could be better. Adding extra pillows on the straps, adding two buttons on the top/inside of the bag so it can handle much more capacity. Price is also a bit too much, but I come from Bosnia, so I'm not really to judge on that department.

May 10, 2021
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Reply from Boundary Supply

Thank you so much for this review and your helpful feedback, Ivan. We appreciate it.

Rated 4 out of 5 stars

Boundary prime is an outstanding…

Boundary prime is an outstanding backpack. Materials, quick magnetic system, versatility, comfort and aesthetics will not disappoint you. The only thing I found to be improved: The top little pocket gets a difficult access when the main cavity is full, looks like the bag is designed to work properly when used as everyday medium loaded backpack.

April 16, 2021
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Reply from Boundary Supply

Thank you so much for this review, Pablo!

Rated 5 out of 5 stars

Amazing product, extraordinary customer service

TL,DR: Amazing versatile bag, exceptional customer service, definitely a product to consider when looking for multi-purpose flexible backpack.

I have been looking for a backpack for a while now, that combines everything I need: appropriate protection for my DSLR camera, protective case for my laptop, durability and flexibility with not too much pockets, but just the right amount.
The Boundary Prima System is an amazing product, its versatility isn’t only outstanding when preparing for an activity or a simple workday, but you can even transform the bag after you let home.
Like when your backpack gets full of stuff you acquire during a trip (or groceries, or your coat when it gets warmer in the afternoon), you can easily pop out the camera bag and attach it to the side of the main backpack. This means you can access your camera the same easy way, while increasing the useful volume of the bag. The straps are very comfortable, have nice ventillation. Despite the bag being a few grams heavier than lightweight backpacks (which I knew before purchasing) it feels very comfortable even with heavy loads.
When my package arrived, it was faulty: accidentally the opposite connector was sewn on my camera bag. After an email, 1 night of waiting, and a very kind reply from Allison from the Boundary team, my replacement bag was on the way.
I take it to the office, skiing, hiking: this bag really excels in all situations.

April 15, 2021
Unprompted review
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Reply from Boundary Supply

Boom! Thanks for your in-depth review and field report on your Prima! Reviews like this are super helpful for us and we appreciate the time and honesty you put into this. We hope the Prima treats you well over the years. Thanks again for the endorsement Kassai!

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Rated 4 out of 5 stars

really good materials not as big as it…

really good materials not as big as it seems with a bit too many pockets but great for small and some larger tech items definitely a good eye catcher as well

April 14, 2021
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Reply from Boundary Supply

Thanks for the feedback, Scott! We appreciate your review.

Rated 5 out of 5 stars

awesome function products

awesome functional products. Extra-ordinary quality. Design is 10 of 10!

April 14, 2021
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Reply from Boundary Supply

So good to hear Martin! Thanks for your positive endorsement and support of Boundary!

Rated 5 out of 5 stars

Excellent

I love Boundary products.

April 1, 2021
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Reply from Boundary Supply

Thanks for your review here Marshall, we love your support!

Rated 4 out of 5 stars

Thank you for your quick reply

Thank you for your quick reply and response. When you request a review, please allow some time after the item arrives. I can't evaluate it until I use it.

March 23, 2021
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Reply from Boundary Supply

Thanks for your feedback, Yasuhisa!

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Rated 4 out of 5 stars

It's a great backpack

It's a great backpack. Likely the best in my life so far 😁 I am enjoying the ergonomics of it every day. Only one thing puzzles me: straps inner cloth become 'hairy' as threads started to stick out. I'm not sure if that is my problem or general.

March 21, 2021
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Reply from Boundary Supply

Thanks for the review and support here Andrei! Please contact us at info@boundarysupply.com and share some images of what you are describing and we can assist you there. Cheers!

Rated 1 out of 5 stars

I have not received my package

I have not received my package and I have no information where it is located.

March 21, 2021
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Reply from Boundary Supply

Thanks for your review here Andrey! I am showing your delivery was returned to sender by DHL, so please contact us at info@boundarysupply.com and we can a replacement order created and assist you there. Thanks!

Rated 5 out of 5 stars

One of the best products I owned

I love the products and great Customer Care. I must admit that I have doubts before but not when I used the products :)

March 19, 2021
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Reply from Boundary Supply

Thanks for your review and support Eric! Good to hear we met your expectations!

Rated 5 out of 5 stars

The 5th, still the best

That’s my 5th product of Boundary Supply. Still the best products. That’s all to say.

March 19, 2021
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Reply from Boundary Supply

Thank you, Cyril! We're grateful for your support.

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Rated 5 out of 5 stars

Highly recommended

it was great, and feel very genuine and long lasting

March 18, 2021
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Reply from Boundary Supply

Thanks for your review and support here Buku!

Rated 4 out of 5 stars

Liked but then....

Very comfortable pants with excellent wearability range. I've used them rigorously since receiving them from skiing to walking the dog and working to lounge wear. Would not recommend for temperatures above 50f even with the vents open. I love them however the zipper failed on one pocket, 4 months in. We'll see how the warranty department handles the repair.

March 18, 2021
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Reply from Boundary Supply

Thanks for your review and feedback here Sam, I'm sure we will get you taken care of!

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