Boundary Supply Reviews 

729
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80... See more

Rated 1 out of 5 stars

Same experience as other people. I put an order in. Auto confirmation came back. They charged my credit card. No shipping confirmation. No product received. No response from service after three attemp... See more

Rated 5 out of 5 stars

Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me kno... See more

Company replied

Rated 1 out of 5 stars

Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 20th. Two weeks after the orde... See more

Company details

  1. Bag Shop
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

AT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.


Contact info

3.3

Average

TrustScore 3.5 out of 5

729 reviews

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No recent history of asking for reviews

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3.3

All reviews

(729)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this pouch

Love this pouch. Always great quality from Boundary.

March 2, 2021
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Reply from Boundary Supply

Thanks for your support and positive review Elvis!

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Rated 5 out of 5 stars

I have had the Errant backpack for…

I have had the Errant backpack for almost two years and I love it. I have also purchased several accessories for it including the photo inserts. Everything I have purchased has been extremely well made, durable, and convenient. The Errant is by far the best pack I have ever owned.

February 26, 2021
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Reply from Boundary Supply

Boom! Thanks for another positive review and for your ongoing support of Boundary!

Rated 1 out of 5 stars

It’s been over a week and it still…

It’s been over a week and it still hasn’t shipped yet. Kinda defeats the purpose of paying for overnight shipping.

February 25, 2021
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Reply from Boundary Supply

Thanks for the feedback. I am showing your order did ship out on Feb.17th and you can track it here - https://www.fedex.com/fedextrack/?trknbr=783846533634&trkqual=2459264000~783846533634~FX

FedEx has issued the following statement as well "prolonged severe weather across the U.S. is causing delays including the ability to pick up and deliver in certain cities. Click here for more details - https://www.fedex.com/en-us/service-alerts.html#weather

Rated 5 out of 5 stars

Arrived at the store in the middle of…

Arrived at the store in the middle of the week...place was empty but an employee stepped away from his other work to assist me in the showroom area. Took the time to find the product I was looking for and walk me thru the features. Excellent!

February 22, 2021
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Reply from Boundary Supply

Thanks for your positive review and for your ongoing support Santiago, it was great to meet you!

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Rated 5 out of 5 stars

Excellent products

Excellent products. Excellent Service. Rapid delivey from US. Said one week. Got it in 4 days

February 21, 2021
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Reply from Boundary Supply

Thanks for your positive review and support John!

Rated 5 out of 5 stars

Satisfied Customer

The bag was nice but when it was sent to me they just put it in plastic. It should have been placed in the box when it was sent to me to avoid the possibility that it would break but fortunately nothing happened to my order. Overall I am happy with what I received, I hope you have more different products to make and I am excited to buy from you again and I hope we will receive many more discounts, promotions and sales from your group.

I wish you had a physical store here in our country.

Thanks a lot

I'm Paolo from Philippines

February 19, 2021
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Reply from Boundary Supply

Thanks for your positive review and feedback here Paolo! We wish we had stores as well, but we are working towards this in the future.

Rated 5 out of 5 stars

The module design idea is fantastic and…

The module design idea is fantastic and also more eco friendly to allow user customize their own bag as they want, no need to buy many bags. The materials, the quality of the bag are really well made and environmental friendly also make me really decide to buy it.

Compared to other camera bag brand’s products in the same range ou price and propose, this is the best in my opinion. Specially when I see those different bag which sell on lien, once I saw them in real, right away I see the difference!

No regard! Really satisfied!

February 19, 2021
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Reply from Boundary Supply

Boom! Thanks for your positive feedback and review here Joel, your support means a lot to us!

Rated 5 out of 5 stars

Errant backpack order

Ordered a laptop backpack and before purchase a code for a free accessory with purchase was not working. I contacted them and they responded very quickly and walked me through what to do in order for the code to work and told me if it still doesn’t work reach out to them again. The code ended up working. This was very helpful and they were very considerate taking the time out to walk me through different options to get the code to work on the website. There was a delay in my shipping, probably because of a snowstorm where I live, but they reached out without me reaching out and said if you don’t get your product within two business days contact us. I received the product only a day late I didn’t have to reach out and I am very pleased with my purchase.

February 18, 2021
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Reply from Boundary Supply

So good to hear everything worked out and you received your bag in a timely manner! Thanks for your positive review and support Evan!

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Rated 5 out of 5 stars

5 Stars

5 Stars, I would give 10 if possible

February 18, 2021
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Reply from Boundary Supply

WOW! Thanks for the super positive review and for your support here Robin!

Rated 2 out of 5 stars

Unpleasant open box experience

Surprised to see the merchandise came in in a carton box without individually packed in plastic bag, and no hanging tags on the backpack. Looks like the merchandise was a returned items.

February 17, 2021
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Reply from Boundary Supply

Sorry to hear this Pedro! Your package definitely should not have been delivered to you that way and it sounds like we may have an issue with our fulfillment center. Can you please share some photos of how you received your package with us at info@boundarysupply.com so we can follow up with them? Thanks!

Rated 5 out of 5 stars

perfect quality

perfect quality, perfect shipment.

February 16, 2021
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Reply from Boundary Supply

Good to hear Geo, thanks for your review and support!

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Rated 5 out of 5 stars

I already love it.

I already love it.
Best backpack/photobag I've ever owned!
Thanks...

February 15, 2021
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Reply from Boundary Supply

Good to hear Hannes! Thanks for your positive review and support!

Rated 3 out of 5 stars

I go back and forth on this bag

I go back and forth on this bag. I think the issue is that I try to do too much. Is it a bag or a sling? Slings are attractive because you can access their contents without taking the bag off, just wipe the bag around get out what you need and spin in back again. This bag struggles with that. My main issue with the bag is the front pocket, its useless. The internal organization tries to stay ambidextrous so you can access it whether you wear the bag on Your right or left shoulder, but it end up making it unusable from ether side. They mad the pocket "tall" rather than deep. This makes the zippers annoying to find quickly and the pocket is so tight that its uncomfortable to use or find anything you put in it. The shoulder strap gets a C+ for comfort, I find this issue with any strap that is attached to the middle of the bag again to allow for it to be worn on ether shoulder . It makes the strap sit on your shoulder at an angle rather than flat which makes it quickly uncomfortable. Ether make it dedicated to one shoulder or make it so that you can switch the point of attachment with magnets or a strong buckle with re enforcement padding. Lastly the stability strap is clever but makes the carry very uncomfortable. I was going to return the bag until I stopped using it, I find the experience much better without it. Now I'm on the fence whether to keep it or not

February 12, 2021
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Reply from Boundary Supply

Thanks for your in-depth review and feedback here Nicholas! I will definitely pass this along to our design team for future considerations!

Rated 4 out of 5 stars

I absolutely love Boundary Supply…

I absolutely love Boundary Supply products. I own just about everything. The one big issue that I do have is the website. It never seems to work right and is always glitchy. I would also like to see all of the functions, features work on the bags. Plus, how to utilize the accessories with the bags. I realize that there are pages in the website that review these things, however it is hard to find and hard to read on a mobile device.

February 11, 2021
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Reply from Boundary Supply

Thanks for your feedback and review here Christopher, we totally agree! We are currently in the process of overhauling our website to improve access to info and overall functionality and experience and are hoping to have this completed by summer 2021.

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Rated 5 out of 5 stars

Great fit

The product was great. Very comfortable

February 8, 2021
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Reply from Boundary Supply

Great to hear, thanks for this review!

Rated 5 out of 5 stars

Love it so far, wished it were a bit lighter

Impressed with how quickly the backpack shipped from the US. Getting used to the product still, love the quality, backpack feels a bit heavy. Overall satisfied with the purchase!

February 5, 2021
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Reply from Boundary Supply

Thanks for your support and feedback, Wilfred!

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