Boux Avenue Limited Reviews 10,175

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are pleased with the quality of the products, often describing them as good, comfortable, and well-made. People frequently mention that items are true to size and fit perfectly. The website is often found easy to use, and many appreciate the quick delivery and good packaging. However, some people were dissatisfied with the customer service, reporting issues with responsiveness and resolution of problems. There are also mixed opinions regarding product descriptions, particularly concerning sizing and the level of detail provided about items like bras. Some customers experienced issues with orders, such as missing items or incorrect products being sent, and a few noted concerns about the overall quality not meeting expectations or issues with product condition upon arrival.

What people talk about most

Product

Users describe ambiguous interactions with product quality and availability. While many customers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality materials, with items... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised quick and prompt delivery,... See more

Order

Consumers find order experiences to be ambiguous. While some customers report easy ordering, fast delivery,... See more

Customer service

Customers consistently express strong dissatisfaction with customer service. Many reviewers report extremely... See more

Based on these reviews

Rated 3 out of 5 stars

It was mostly a positive experience. The order was easy to place and the items came quickly but I was disappointed that it allowed me to select and purchase an item that I was then told was unavailabl... See more

Company replied

Rated 3 out of 5 stars

I read the reviews and noted that the sizing was a bit mean so I deliberately ordered a size up from my normal size. The bra was far too tight despite this. I considered ordering the next size up bu... See more

Company replied

Rated 3 out of 5 stars

I ordered two bras. However I was happy with neither. The photos on the website doesn’t show the inside of the bra so one of them is very padded which I wasn’t expecting or wanting. The other one mad... See more

Company replied

Rated 3 out of 5 stars

The website and shopping experience was user friendly, they have a wide ramge of variety of items to choose from however they could do better with using sustainable and durable products as I jad to r... See more

Company replied


Company details

  1. Underwear Store
  2. Activewear Store
  3. Lingerie Store
  4. Plus Size Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

10K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Discount code given then withdrawn

I was given a discount code but there was no where to put this on the order, was told to pay then discount would be applied, it never happened, phoned and told this was not an option, so I had been lied to. Will not use this company again.

February 18, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Good afternoon Kathleen,

Thank you for your review and I am sorry to hear you were unhappy.

I have looked into your order and can see that you are referring to the 15% welcome bonus we offer.

Unfortuantely we could not locate a new account using your email address, meaning we would be unable to apply the discount to your order, I am sorry.

I do hope you decide to shop with us again, and if you need anything further, please let me know.

Jack - Boux Avenue Customer Relations

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Rated 2 out of 5 stars

Gift wrapping service failure

Gift wrapping service failure.
Items arrived on time for valentine's day and fit was true to size. However, I paid for the gift wrapping service but on opening the outer carton the gift box and wrapping were absent. Contacted customer service and it took multiple messages to explain to them the problem and ended up with a refund for the gift wrapping a few days later but was unable to acquire my own gift box etc in time to package it myself.

February 6, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Morning Neill,

Thank you for your review and please accept my apologies for the oversight.

I have passed over your feedback to our warehouse team for their own review and improvement, but I am truly sorry this occured with your order.

Kind regards,

Jack - Boux Avenue Customer Relations

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Rated 1 out of 5 stars

Placed an order on the 16th February &…

Placed an order on the 16th February & I still haven’t received it a week later! Delivery states 3-5 working days & when I checked my order it’s still being processed. I haven’t received an email to say it’s been dispatched or it’s out for delivery

February 16, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Morning Tasha,

Thank you for your review and I am sorry to hear this.

I have taken a look into your order and it does seem due to a system error, your order had not pulled through to our dispatch system I am sorry.

I can confirm this has now been sent and our warehouse is currently picking and packing it, however if you do wish to cancel the order, please let us know, we would be more than happy to assist.

Apologies again,

Jack - Boux Avenue Customer Relations

Rated 5 out of 5 stars

In store fitting & online purchase

Made an appointment in store for a fitting! It was honestly amazing!! The lady brought everything she thought I would like into the dressing room for me to try on. I felt so confident and comfortable! From this I bought 2 sets in store and then bought another 2 sets online! Such a great experience and excellent customer service in store! Would highly recommended for any ladies wanting a fitting and especially those who need a little confidence boost!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bras from Boux

I had a fantastic bra fitting today at the Hull St Stephen’s store. Ellie made me feel very comfortable and found me the type of bras I absolutely love. My confidence was knocked a little with bra fittings as last time I went to a store (not Boux Avenue) for a fitting, I was advised to wear bras which I didn’t like at all and I felt were quite ugly and old fashioned. I do have a larger cup size but I believe I should still be able to get pretty bras so thought I would try again elsewhere. I’m so glad I did! The three bras I bought today are beautiful and fit really well. Thank you

February 21, 2026
Unprompted review
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Rated 5 out of 5 stars

I love boux avenue

I love boux avenue. Whether it's in store or online, they are always so helpful and responsive, even when things don't go quite right. The quality of the items is great and I can't recommend them enough

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

A smooth experience

Easy to order, fast delivery and a smooth experience all round. The lingerie set I ordered is beautiful and just what I wanted. I’ll definitely be looking at this site again

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Still haven't received my item and…

Still haven't received my item and Royal Mail are a nightmare to get hold of/arrange redelivery! So all in all, shite experience!

February 18, 2026
Unprompted review
 Boux Avenue Limited logo

Reply from Boux Avenue Limited

Good Morning Liam.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Boux Avenue.

We are very sorry to hear that you still have not received your item and that arranging redelivery with Royal Mail has been such a frustrating experience. I completely understand how disappointing and inconvenient this must be and we sincerely apologise for the overall experience you have had.

While delivery is handled by the courier, we appreciate that this reflects on us and it is certainly not the standard of service we aim to provide. Please be assured that we want to get this resolved for you as quickly as possible.

We kindly ask that you get in touch with our Customer Care team so they can investigate this further and work towards a solution. You can either call us on 0333 0383 438 or raise a case via our website by emailing us directly and we will respond within 48 hours.

We truly hope to have the opportunity to put this right for you and restore your confidence in our service.

Have a good day!

Sara - Customer Relations Executive
Boux Avenue

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