Bouygues Telecom Reviews 

Terrible experience.
I received a call from Bouygues Telecom and I was offered a much better internet connection compared to what I had with another provider. I explained several times that it was very important for my work to have fast internet (upload speed at least 5 Mbps). Both employees I talked to confirmed that I would have 15 Mbps for upload and download, which turned out to be impossible with the ADSL technology. I changed my provider and singed a contract with Bouygues Telecom. Finally, I had exactly the same speed as before. I had to call them several times and every time they gave me different reasons why I didn't have the speed they promised.
I lost time and money and now I don't have internet at all because I had to cancel my subscription.

It is so difficult to do simple things with BT. I wanted to cancel my connection and the process is so frustrating and annoying. Also, 59 Euros to return your box back to you? It does not make any sense to me. I dont know if it is France or BT, but dont invest.

Worst company I ever work
They have their agency in Tunisia Lac 2 and They treated their employees like slaves. The manager Karima is one of the mean people I meet there. She doesn't even discuss with you. She is just give orders. Never and ever recommended

Good experience with the customer service, so I thought of giving 5 stars because they've really helped me out on my issue. I don't think they deserve the 1 star given on most reviews

Très bonne experience avec le service clientèle donc j'ai pensé donner 5 etoiles, ils m'ont beaucoup aidé dans ma situation. Je ne pense pas qu'ils meritent 1 etoile comme ce que dit la plupart des avis.

I’ve been with them for 14 years and will be finishing at the end of my contract.
No phone or internet at home for over a month.
Unlimited weekend 4g not working still being deducted from my mobile plan. Talked to 10 different employees over the phone and 2 different employees in a shop of theirs with no resolution!!
Truly shocking levels of incompetence!!!!!!!

Ma box internet ne fonctionne plus depuis 1 mois, personne ne me trouve de solution

Typical response from a corporate lowlife - foodchain cowbow that has no clue how to be honest - here is Bouygues answer/reply to my accusing them of stealing money from their customers (pre-pay) just plain rude...

"Response from the owner 5 days ago"
"Hi Tom,
We're sorry you didn't get the respectful care we expect all of our customers to receive at our store. Customer service is a priority for us, so our team should always be listening to our customers to meet their wireless needs. We're disappointed we missed the mark and will work to improve our service. We hope you'll give us another chance to provide you with excellent service."

This person has no clue - and just did a copy and paste, probably with the help of a secretary...
Bouygues, get a decent customer service rep that will actually read and reply corresponding to factual issues and address them...
***Big sigh***
But thanks again Bouygues for stealing money from your customers
Need I say more

Whatever you do DONT SIGN UP for their internet service - we have had no internet for 1 month - the internet is switched on and off at random and is of poor quality when working. They claim the problem is the exterior line but our electrician has said the line into the house is working. The co has made little or no effort to resolve matters other than to arrange two phantom appointments with France Telecom who never appear and do not call or confirm the matter is being dealt with. We are applying for a refund and damages. Don’t go near this company.

We returned to France after a nine months absence to find our telephone line and broadband was not working.
They are difficult to contact but after online, twitter and visiting a shop we reported the fault. But no one ever came. They said we needed a french mobile, which we do not have, nor want. They said we could have a 4G box to tide us over and said it was at no cost. We then got a huge bill!
After two months no one came to mend the line so as we were leaving France we went to the shop in Agen to cancel the contract. They wanted to charge us for leaving a non-existent service. We returned the 4G box, asked if it was free to leave the other internet equipment, they said it was. We then got a bill!
The worst customer service ever
Who oversees Telecoms companies in France as we need to complain to them?

I just found out that when I called a mobile phone from my BBox phone, I was charged ridiculous rates for the communication, in addition to my $30/month contract. Bouygues still lives in 1995, when mobiles were the exception and not the rule! In addition, when I called customer service, their rep was not pleasant at all. Poor service.

Ordered a 4g box. Returned it the same day as the 4g reception was very poor in my area in spite of reassurances on their website. They have been charging me an ever increasing amount even though I have never used the 4 g box and they have acknowledged that the item was returned . Latest ploy is to have contacted a debt collecting company to try and scare me into paying up. I will see them in court but will not be paying them anything. I wish I had bothered reading the reviews before giving them a chance. Please save yourself the troubles that I have experienced.

I definitely should have read the previous comments before accepting any involvement with them for internet. I do not have the fibre installed yet. They keep annoying me with texts/calls to "organise" the installation of the box and never show up! You can also call two different numbers and they do not give the same information in term of timetable for installation.

I am quite happy with this company for the mobile side. Hopefully it will stay that way!

Absolutely the worst company I have ever had to deal with. We live in UK but signed up in Troyes France last year for my elderly parents to have a mobile phone for emergencies, agreed with just a basic €10 contract. From the first month there were add on costs that were not requested or agreed. Despite trying to cancel the contract because of these added extras, we were advised we were unable to do for 12 months so we have continued to pay without is ever being used. As living in the UK we were advised by our bank we were unable to stop an overseas direct debit. I have recently contacted the company literally dozens of times, to try to cancel. One customer service agent told me I could cancel the previous contract if I set up a new one ????
Guess what, as the other contact ran out & in the intervening period they did set up a new contract. This is despite writing in April (in advance of the end of contact) a recorded delivery letter to their head office to cancel. No acknowledgement or response, I have emailed but once again no acknowledgement or response. Draw your own conclusions from this review & what I can gather from other reviews is the highest dissatisfaction rate I have seen & what makes it worse, I don't think they care either.

In the unlikely event Bouygues wish to contact me my no is UK 07977464462

I signed up with Bouygues Telecom on January 15 2021, realized I had made a mistake on my choice and cancelled the very same day, all was fine, until some days later I received the equipment. Contacted them again and they said post it back, told them I should not have to pay for the postage and they said take it back to their shop, nearest one is well over an hours drive and because of confinement etc, was unable to do so. Five months later they randomly took €34.99 from my account which they had not informed me about. As so much time had passed, it took me half a day to find all the information, including numerous calls and time on the internet, trying to find the old information. Eventually got speaking to someone and she said she didn't know why I was charge and to speak to my bank!? Washed her hands of me completely!
Thank goodness, I had a change of heart when I initially signed up! Terrible service from start to finish and no idea if they are going to charge again, as they have all my bank details.....

Absolute worst customer service I experienced with a provider.
I should have gotten my Wifi installed over two weeks ago. Since then I had to make 4 appointments because the guy never showed up. So I still don’t have my Wifi.
They don’t have email communication and there hotline is beyond belief terrible and absolutely not willing to fix this.
I would give 0 stars if that would be an option

EDIT: Turns out it was partly my fault. So 3 Stars because my connection is quite good actually.

I got a prepaid Bouygues SIM card almost a year ago. As I am not a French-speaking person I gave my personal data to Bouygues employees to do the registration instead of me.
And here the journey starts.
Bouygues employee did wrong input of my name and my ID. As result, I cannot recharge the phone online and I have to wait for any length of waiting line that I will find outside their shops, while I am a regular customer.
When I asked them why they do not correct their wrong input I have been told the first time that I have attempted this that there will be charges and had denied paying their mistake.
Today, 14-Apr-2021, I went to the shop in Versailles again and I told them if it is not been fixed I would change provider. And one miracle at least happened. They have corrected my name without any additional charges.
I have been told also that I have two recharging alternatives, either in the shop or by calling the famous 634. I have selected to do it through 634 by telling them at the same time that there is no Bouygues operator English-speaker. The employee assured me that all the operators are English speakers and I left the shop.
Now I have just finished calling the third round of calling all known Bouygues help number that I found online but without luck. I did not find even a single English-speaking operator on duty and of course, I will leave Bouygues. It seems that they do not want us as customers.

The Fibre box has been down for 24hours, sold as a professional service, unreachable over phone, I'm out of here !!!

Worst internet provider in France
avoid it at any cost !

Useless of the Service providers in the World.

Never easy to connect to CX support,no proper Query solving.
I had a BbOX contract with them its been almost 9 months I Sent them back but no refund.
Unprofessional bunch of jokers never opt for this service