Bouygues Telecom Reviews 

Aucun problème d'installation .
Super simple, wifi plus efficace.
Il me reste a tester le debit a 8GB

International sim by Bouygues is another fantastic scam for which bouygues gets away with without any scrutiny from anyone.
After purchasing a e-sim, you will receive a pop up telling you that you can refer someone and they will immediately get $3 voucher and so will you. The pop up warns that a referral code will be sent ou.
First, no matter what happens, no invoice or proof of purchase is ever received neither by text or email. So no voucher is ever sent out.
When you finally manage to speak to someone in the chat after about 2 hours, the representative wrote that he escalated the issue and will be contacted soon. I asked how soon. He had no idea. After another 2 hours, still no one contacted me nor the person who got the referral link. After 3 weeks still waiting.
What a beautiful scam!!!
Instant voucher code… what a joke.
And just in case using the referral link would get you to a discounted rate, nope. This ain’t happening. So we ended up paying full price twice!!!
Never again
Bunch of fake liars and zero customer services
How dare they!

Bouygues Telecom is a scam -
One of the worse customer service ever!
Be extra careful if you don't speak or write French, After they have your bank infos, they will keep on deducting! you'll spend your life trying to get it back!
For the same price, Go with SOSH/Orange more professional and you can get a landline (its included)
you can call the US: landline and mobile (unlimited calls - and 100 other countries!)
Stay away from Bouygues unless you like to throw away your money!

Awful no customer service at all only a bot, I’ve been over charged for months and decided to contact them but tried calling, texting and emailing and so far have been unable to talk to a human to find out why after signing up for a deal at 7.99 but being charged random amounts per month

Super receptive

An absolutely disgusting company.
I changed mobile operator about two months ago because of poor signal coverage.
Purely upon having researched the mobile data speed where I live, I swapped from Red by SFR to Bouygues (B&You).
I’ve had nothing but regret since, never more so than the last couple of days.
I was nearing the end of my 200 gigabytes of data and so decided to add more data allowance to get me through to my next reset. Only to find that a fee of 39.95€ had been applied. I asked for this to be reversed where I was eventually told it was impossible, despite previously having been told that I would have to wait for the bill to be generated, at which time I could contest it. This after a 10€ fee had been charged to my account, again impossible to reverse, apparently.
Having negotiated the usual AI inept bot, I have wasted hours in trying to communicate with malicious, inept, and dishonest representatives of this shambolic company.
Please be aware that this unscrupulous company will find ways to apply hidden charges at all costs, and that the advertised plan bares no resemblance to what will be extorted from you. AVOID!!!
I have taken screenshots throughout this very stressful course of events, and I will pursue the matter as and when the time comes. Needless to say, I have already cancelled any further dealing with this shower of sh1t, and I would strongly advise anybody looking for a network provider to look anywhere other that Bouygues.

Une entreprise absolument dégoûtante.

J'ai changé d'opérateur mobile il y a environ deux mois en raison d'une mauvaise couverture du signal.

Purement après avoir recherché la vitesse des données mobiles là où je vis, je suis passé de Red by SFR à Bouygues (B&You).

Je n'ai eu que des regrets depuis, jamais plus que ces deux derniers jours.

J'approchais de la fin de mes 200 gigaoctets de données et j'ai donc décidé d'ajouter plus d'allocation de données pour passer à ma prochaine réinitialisation. Seulement pour constater que des frais de 39,95 € avaient été appliqués. J'ai demandé que cela soit annulé alors qu'on m'a finalement dit que c'était impossible, bien qu'on m'ait dit précédemment que je devrais attendre que le projet de loi soit généré, moment auquel je pourrais le contester. Ceci après que des frais de 10 € aient été facturés sur mon compte, encore une fois impossible à inverser, apparemment.

Ayant négocié le bot IA inept habituel, j'ai perdu des heures à essayer de communiquer avec des représentants malveillants, ineptes et malhonnêtes de cette entreprise shambolic.

Sachez que cette entreprise sans scrupules trouvera des moyens d'appliquer des frais cachés à tout prix, et que le plan annoncé ne ressemble pas à ce qui vous sera extorqué. ÉVITEZ !!!

J'ai pris des captures d'écran tout au long de ce cours d'événements très stressant, et je poursuivrai l'affaire au fil du moment venu. Inutile de dire que j'ai déjà annulé tout autre traitement avec cette pluie de merde, et je conseillerais vivement à tous ceux qui recherchent un fournisseur de réseau de chercher ailleurs que Bouygues.

Déception totale

Even after changing address, and stop contract, them continue taking money , only block it in the bank app helps

Awful Company I went to their shop in France paid for my internet they would send an engineer but the money started to go to Bouygues 3 months later I am still trying to get an engineer to come and install the internet.. they tell me I am live .. Well I am not Live . I have to go 50 miles back to the shop to fight with them this is 2023. after a year the doubled the price.. I have a tenant in the property now. i explain that it will be a new tenant so they cut it. and now it will take a new engineer to restore.. But that does not stop bouyges from wanting their money
How Bad Can A Company Get
How can English people comunicate with them
for elecricity Total are fantastic
How can Bouygues be so bad

Bouygues started charging me 22euro per month because "someone had clicked on a link" and signed me up for a monthly NBA subscription from what looks like a shady company. Bouygues would not help me in getting my money back and said it was out of their hands. I'm still fighting to get my money back. I was okay with my phone and Internet subscription until then, but I was surprised by them raising my subscription price and that upgrading came with a significant fee.

too shit
Bouygues Telecom best service in france

Option Chine 10 GO pour 35 euros
Après 24 h en Chine, fonctionnement internet, gmail, map, whatsapp..: Parfait pendant 2 semaines

Five days without mobile connection for an entire town west of Paris

I was told over the phone that my out-of-plan charges were settled, but I still received a €120 bill, just because my phone was not in airplane mode.

Verbal promises from the advisors are not kept, and unexpected charges follow.
Definitely to be avoided.

Hotel California
Check in anytime but you can never leave - WHY DO YOU MAKE IT SO HARD TO SIMPLY STOP USING YOUR PRODUCT??

Bad company as it is now: doubtful business practice, massive overcharges for reasons unclear, extra payments demanded, awful customer service which is not helpful. Avoid !
Bouygues, start over, in an honest way.

Horrible internet, never works properly

I would give no stars if that were possible. I had no internet or phone line for 7 months after work was done in the road in readiness for fibre. Three appointments were made for a technician to come and fix it, but all three were a no show. There was no sense of urgency to fix my problem. There was a lot of shrugging and saying it wasn’t their fault. For the 7 months I was expected to pay the full amount. Eventually I got a 5g box. I thought this would cancel my dsl contract but it didn’t. I was expected to pay for both. I tried talking to the assistants in the Avranches shop but they were extremely rude and unhelpful. They became cross when I said I wanted to cancel. The company has continued to demand money from me even though they failed to provide the service I had signed up. They are now chasing me for 20€ and have passed me onto a debt service.
My advice would be to avoid them like the plague.

Do not buy an eSIM from Bouygues. I bought one at the Relay store at Nice airport (this seemed reputable). It wouldn’t activate properly on my phone, so I went into the Bouygues store in Nice and they said that they had nothing to do with them and so couldn’t help me. Didn’t even try to take a look and see if they could figure it out. Went to the store in Menton as I was there a couple days later and they said the same and gave me a number to call. I called them and explained my problem in French (my French isn’t perfect but she understood me) and after around 7 minutes the call cut out. I was confused so call back. Started explaining my problem to someone again and they ended the call. So clearly they were only interested in selling me monthly plans and don’t care AT ALL about helping anyone who has bought an eSIM. So DO NOR BUY, they don’t care at all

Very poor service had engineers to the property over five times
They are not prepared to repair the line 10 meters to my house never had a proper reliable Wi-Fi service
Over priced and poor service
Charged even when equipment has been returned costing me 40€ in fuel to the nearest drop off point …
Beware of the small print of 60€ to disconnect your line
Would NOT recommend this provider