Bouygues Telecom Reviews 

the worst company in the world, they block you the calls for no reasons, service of clients the worst. you can't reach them. their big intersts is charging you without services. and if you reclame the refund they'ill tell you because one of section of the law. the law don't tell just charge people without services. so is the worst experience i had with a company of telecomunication.

If I could give 0 stars, I would.

Terrible service - rude technician, bad website, you have to wait for hours to speak to anybody on the telephone. Use another service provider and avoid at all costs!

If I could give Bouygues no stars I would. We cancelled our internet connection at the end of August when we left France. Bouygues say we did not but we have screenshots that prove that we did. They are now charging us for months of internet connection when the line was already cut off and we no longer even lived in France. Do not deal with this company under any circumstances.

Terrible internet. Use another company. I pay for it at home and constantly need to use my cell service just to do basic work tasks on my computer because the internet is so slow.

This awful company continues to spam my two business' email addresses.

I've emailed their MD oroussat @ bouyguestelecom.fr

these emails to him go ignored.

I want to tell you about my experience with this company. The eSIM card I bought from them My eSIM card was not activated according to the company's instructions.It did not activate,not work at all. I traveled to Europe I contacted the technical department of the company by email and again this eSIM card was not activated, so I went to Europe then bought another eSIM card there and came back in two weeks.After returning from Europe, I contacted the company. that they return my money, and they don't want to return it for some false reason. And they tell me that the card is active and they don't want to return my money. Or they say that 5 US dollars will be deducted from the card. This is a kind of fraud. Because I wanted to use I tried to do it, but it was not activated. And now I want my money, which they don't give me.

I even not get out of plane and get huge problems, and in addtionional is constant spam, always some spammers writed me about courts and fake invoices on other people names...
Its every day dozens calls from spammers i alredy not accepted phone call from anyone...

Bouygues are the worst company that I have ever encountered. I give one star because I cannot give lower than that.
I needed a phone and internet so called an English speaking company called Selectra who assured me that Bouygues was the best choice for mhy village and had 5G coverage. Two days later I discovered that this was a lie and cancelled, well within the two week cooling off period.
I was supplied with nothing but that did not stop Bouygues taking money from my bank account and after I had clawed my money back Bouyges blocked me from having a phone in France
reading other reviews it seems to me that Bouygues treats Expats with total destain

If you are traveling in France and looking to use a cellular service don't even think of using this company. Once you buy a prepaid sim card, if you do not have an annual plan, they are not interested in servicing them in their boutique locations. They are not interested in showing you how to update your data or extend your sim card for another month.They just tell you to go to a tobbaconist and buy a new sim card. Which means you get a new phone #.

Fortunately the tobbaconist was a lot more helpful. When I explained what I was looking for he offered 3 different companies which offered much better plans.

BOUYGTEL also have the lowest data amount. I bought a 10€ sim card, which is standard for all companies, and a 20€ data plan. This was for just 2 GB of data.
On the tobbaconist's advise I purchased a SFR sim card, 10€ and for an additional 15€ got 80GB of data.

Bouygtel, IF YOU DO NOT WANT TO HELP TOURISTS STOP SELLING PREPAID SIM CARDS!!! I will be watching for your response.

Just awful!

Joined one week ago and I am cancelling.

Website never works, payments never work, service never works. Their “customer service” is worst than anything on this planet. A bunch of useless people

They charged me €12 monthly for a plan of €2
No refound
I closed the account and they still charged me for a monthly fee
Avoid this thieves

Suppose to be an unlimited data package but ran out in a day. No support. Don't buy if you are a tourist.

Did not work ! It said the card would work in Italy even though it is a French company. But to get to Italy I had to change planes in Paris where I received a message to welcome me with the new phone number. When I arrived in Italy, the eSIM didn’t work. Waste of money !
I should have waited and just buy a card in Italy that were sold at the currency exchange. booth. Simpler and would have worked.

Awful customer care, they have charged my card for extras for months and it is impossible to contact them. Even going into their stores does not help.

I was a Bouygues Bbox customer from November 2018 to August 2024. Throughout this period, I found the speed of both their broadband and fiber services to be consistently below the advertised values and very unstable, affecting both upload and download speeds. Despite contacting customer support multiple times, both during my broadband service and after switching to fiber, the issues with speed were never resolved.

In August 2024, I requested to terminate my contract effective September 2nd, as I was leaving France. I provided a letter from my employer confirming my departure date, but my request was initially rejected because Bouygues did not accept the letter. After further communication by phone, they unexpectedly terminated the service on August 19th, rather than the requested date of September 2nd. Consequently, I was charged for the entire month of August, despite losing service before the month ended.

I reached out to Bouygues to resolve this issue, but they did not respond to my email. Given the demands of my move, I don't have the time to deal with this incompetence. Fortunately, I can rely on my mobile phone for internet access, which, thankfully, is not with Bouygues.

Worst eSIM card of my life.
Their SIM had no calls or texts working.

No 5G anywhere even though it's advertised. Edge or 3g generally, some slow 4g. Overall terrible.

NOthing good to say

Bouygues was my phone carrier for 8 years. The prices tripled. They started charging me €68.99 monthly. I switched my service to Free. Bouygues continued billing me. Then sent threatening emails to take legal action against me. Tried accessing my account. Bouygues blocked access to my account. Then continued sending threatening emails. I want to take legal action against them. They are a horrid company motivated by anger and harassment of its customers.

I desperately need to get ahold of a representative to amend my contract and add a phone for my 17yr old who is suffering from homicidal ideation and his sadistic father randomly stopped paying for his phone service in June

Since June...
- I've been ignored when writing to their handicapped area on their website
- Ignored repeatedly when I put my number in on their site, requesting a representative contact me
- Struggled to deal with 2 reps when I called their store in Poitiers 86, was told a 3rd English speaking rep would call me the next day... Nothing
- Left a bad review on an adventure on Facebook, was contacted by an AI not, told I'd be contacted, that was July 12th, it's now July 20th and NOTHING

I only have access to 60gb a month after being randomly switched to Bouygues when crédit mutuel started only using their service, which is not enough for the mental health needs of me and my son, meaning thus far 4 missed online therapy RDVs

There's also the risk of racism/xenophobia as I'm a white American but my first name is noticably Arabic, I do speak French but not well enough to function in France due to a stroke and prolonged chronic psychological manipulation and endangerment from my ex and people in positions of power

We are literally trapped here until my son is 18 and my ex knows how hard I struggle to do anything here, he knows my son needs access to online therapy but doesn't want to pay, best way is to cut our ability to function and Bouygues is making it WORSE

I'm doing everything in my power to keep my son from taking the law into his own hands and all I get is sabotage or game playing

I don't have access to a car, I live in the middle of nowhere so I can't go to a store in person and the website is useless at giving clear information based on my needs

I'm at my wits end which puts my life in danger because if I go too deep in a panic attack due to my own CPTSD, I risk having another stroke which I can't afford due to how it would impact my son and validly put his father and the general public at risk!

Oh... And spam, so much spam and scams and crank calls

Would NOT recommend

Product bought was defective. Takes weeks to get reimbursement...And you have to return the product at your own costs...

Also when travelling overseas, they charged me 85 eur for checking three messages...Insane company...

I have tried to complain on the French rating site but their lawyers seem to have found a way to keep negativity out of it...