Bouygues Telecom Reviews 

French Phone and internet out of action for 2 months from 3November 2023 to 4 January2024 but monthly fees still collected. Last couple of days neither working again. Went to the Cherbourg store who were not interested in helping. Found a phone line to ring but impossible to talk to an adviser. Managed a messenger chat but needed technical support which is impossible if you don’t have a French mobile as they refuse to ring an English mobile.
Don’t use - zilch customer service. We will be changing to another provider.

This company is a 100% scam. They took 10 MONTHS to install my internet. They CHARGED ME the whole time and refused to refund me. They raised the price of my monthly contract without telling me. They completely screwed up my billing for both internet and phone. I have had to call them about 50-100 times. They never help. THEY ARE USELESS I WANT MY MONEY BACK. SCAM.
These DOUCHEBAGS need to be held accountable. I am going to hire a lawyer to deal with these thieves which will be even more money. I HATE YOU BOUYGUES.

payment methods are designed to charge you for nothing: I have been waiting for two weeks to pay the invoice by Card (CB) but was not allowed because "prelevement en course!. i wait now for another €10 fine because my bank doesn't want to pay to Bouygues (perhaps for good reasons). it's the last invoice+fine I pay, will change the operator.

This is the second time I have been without wifi in my house in a month. Last time I was without it for two weeks. That said it was Oranges problem because the fault was in the street. Who knows how long it will be this time

They continue to increase prices of their forfait mobile, absolutely insane and unjustified, the mobile network is mediocre and does not work very well even in the center of Paris. They are complete thieves and multiple times in the past I found charges for services I never requested. On top of all this, their customer service is rubbish. Sign up with Sosh/Orange for the same price!! At least their network will work well and they have more respect for customers

I took out a phone/internet contract in 2016 at our holiday apartment in France. Service for first two years was satisfactory, but then went dramatically down hill. They continued to take 30euros a month even after disconnecting my service. I have written to ask for a refund but they will not even reply.
My experience is similar to others. It seems the only solution is to persue through the courts

This company is just the most corrupt & fraudulent I have ever come across in my lifetime.
If you value your mental health and well-being, stay well clear of them.
I am astonished that they are allowed to do business.
They put every barrier in your way to stop you cancelling your contract, they add extra charges, they are impossible to contact or talk to.
THIS COMPANY MADE US ILL WITH ANXIETY & STRESS!!!!!!! WE HAD TO ASK OUR BANK TO LIASE WITH THEM IN THE END!!!!!!!!

Don’t use if you are in Italy. Shocking coverage

All of Europe E-sim worked ok in France. When our 30 days was used, getting a top-up for an extra 10 days was difficult. Some Bouygues stores of no help until we found someone in the Marais store.
Problems started when we crossed into Spain. I fiddled with sim settings (turn on data roaming for e-sim ) but 24 hours later it stopped working. Good signal strength showing. Data works if connected to wifi.
Multiple attempts to contact Bouygues support, requesting support, preferably in English.
All replies in French. "Call this number".
Recorded message (in French) which I believe says "this number is not in service ".
My advice is to avoid Bouygues Telecom unless you want to waste holiday time dealing with this incompetent mob.

Eventhough I have foortfait of 9,99 Euros almost each month since I got the sim, they find a reason to charge me extra. How come when fortfait limit is finished, they can charge the customer? It is an interesting opportunism. Last month, I got 40 Euros local internet cost on top of my invoice. I did not allow them to let my account work further than my fortrait limit. It is almost impossible to reach the customer service as well. NOT RECOMMENDED FOR NEW CUSTOMERS

We bought two tourist packs for 40 euros each.
Bouygues constantly sent us texts telling us they were going to cut off our phones unless we urgently called them on 634.
We called them , many times ,turns out they just wanted to sell us more extension to our plan.
Then our data stopped working even though we had not used all the GB , we could never register with the app, and we found out that you only have a certain amount of time you can call 634 (help desk ,or the desk as I call it) so we could no longer call them and there was literally nothing we could do so had to use Orange. Avoid avoid avoid

I bought Bouygues Telecom My European eSIM Travel Basic+ for my Spain trip. It worked in Madrid for 4 days and then yesterday it worked the first day of my trip in Seville. This morning I found out it stopped working.

I got a message from Bouygus in French (my phone number is a French number) and the transaction to English is:

Info Bouygtel. Important, to continue using your line, identify yourself with our Customer Service by calling 634 (Monday to Saturday 8am-8pm, €0.25/min as soon as you get in touch with an advisor). Without identification on your part, your line will be terminated. Call us quickly!

Purchased "my European SIM" in Lyon and was connected immediately. Were told and the package claimed works over most of Europe.
As soon as we arrived in Portugal and then onto Spain, NO CONNECTION.
Several calls made to Bouygues while in Portugal with no outcome. Our travelling companion had the same result with his similar SIM purchase.

As per above reviews: bought an European SIM for 40 Euros. Only worked in France where we activated. Didn’t work in Italy or England. While in England, had a friend go to the actual store that we purchased the SIM from to ask them to fix it, they said it’s fixed. And we are here in England with no data!!! Incompetent or scammers?? All the above!!!

Would give nil stars if possible, the sim did not work, phone calls and in store visit provided no help. First experience of rudeness in France.
Recommend you buy elsewhere

(unfortunately) same negative experiences as others using BOUYGUES TELECOM.

barely or flat out didn't work in London, Nice and Monte Carlo. a combo of poor signals and speeds.

the only place these hapless eSims worked for us was in Rome.

again, AVOID BOUYGUES TELECOM!

We got a travel SIM card in France witch apparently was valid in all Europe. We went to Belgium and Portugal. We never managed to have data. We called 15 times, did all the tricks to make it work and nothing ever happened. They told me a technician will call me back each time. It’s been 2 weeks, we are now back to where we live and I am still waiting for them to call me back. Absolute shi** customer service and bad technical service. There is cheaper SIM card

I bought a travel esim from this company that is validate for a month.However, I have just activated sim for 6 days and the mobile plan becomes unavailable with no way to top up.

My Dad and I both got an esim each for our trip to Ireland/England. My Dad’s (galaxy phone) didn’t work in either country and mine (iPhone) was very difficult to figure out when changing countries. I tried calling for help about 10x over our trip, but the number didn’t work, so I emailed them. I was emailed back with a link to a site which is 100% French. I emailed again and was told you can only add data if you are in France. Useless. I was able to troubleshoot my iPhone , but Now my data is running out and I can’t even add to my esim if I wanted to as all the instructions are in French. Do not buy from this site unless you want to waste your money. 👎🏼

I bought two European eSims from Bouygues Telecom on the assurance they would give me coverage in Ireland and Iceland. There is no Bouygues coverage in either country as I have now discovered. Apparently Bouygues does not consider Ireland to be part of Europe. SIMS sold under false pretences. The Bouygues website says their eSim does provide services in both countries but the customer hit line advises it does not.