Great experience with Bovis Homes ⭐⭐⭐⭐⭐ We’ve had a really positive experience with Bovis Homes so far. The sales team have been helpful, professional and approachable throughout the process, and w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more
Company replied
We had visited Bovis Homes at Whiteley Meadows on two occasions, one before we sold our house and the second once our house was STC. We met with Matt Morrison, whom we felt offered us the best custome... See more
Company replied
Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more
Company replied
Company details
Written by the company
At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services
Contact info
New Ash Green, United Kingdom
- www.bovishomes.co.uk
4.5
Excellent
933 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrea was fantastic and so helpful
Andrea was fantastic and so helpful. She went through everything thoroughly and made us feel at ease. Thank you.
April 4, 2026
Reply from Bovis Homes
Hi Hannah ,
We are happy to hear that the service provided made you feel at ease! We appreciate you taking the time to leave us this fantastic feedback.
Kind Regards,
Kobi
Bovis Homes
Potteric Edge
Lisa Morley at Potteric Edge has been brilliant since day 1 of the process of buying through the shared ownership scheme, she has made the journey easy, being super friendly & informative. I would definitely recommend this building company . I absolutely love the house & feel so blessed to ne living here, its a dream come true .
April 2, 2026
Unprompted review
Reply from Bovis Homes
Hi Jane ,
We're happy to hear about your positive experience at Potteric Edge! It's great to know that our team made the process easy and informative and that you love your new home. Thank you for your recommendation!
Kind Regards,
Kobi
Bovis Homes
It was very professional
Very professional service with experience staff ready to help .
I was very impressed with Mandy’s experience and ability to give the right advice
April 1, 2026
Reply from Bovis Homes
Hi Washington,
We're happy to hear you received professional service and helpful advice from our experienced staff. We appreciate your positive feedback on the service you received.
Kind Regards,
Kobi
Bovis Homes
Friendly staff and can reach any time…
Friendly staff and can reach any time for getting information. Good dealing to customers.
April 1, 2026
Reply from Bovis Homes
Hi Akhil,
We're happy to hear that our staff was friendly and accessible, providing helpful information and good service. Thank you for your positive feedback!
Kind Regards,
Kobi
Bovis Homes
Rhodri was so welcoming and honest with…
Rhodri was so welcoming and honest with everything. I didn’t have a booking and he took the time to answer my enquiry even though he looked like he was in his way out.
March 30, 2026
Unprompted review
Reply from Bovis Homes
Hi Christopher,
We're happy to hear that you felt welcomed. It's great to know that our team member took the time to assist with your enquiry. We appreciate your feedback!
Kind Regards,
Kobi
Bovis Homes
We have recently reserved a beautiful…
We have recently reserved a beautiful home at Hollin Bank and been in over the weekend to ‘meet the builder’ look around our home and the progress it’s making and got to choose our kitchen / tiles etc and some little extras to make our home just how we want it. We couldn’t have done this without the support from Rhodri, who made the process go extremely smoothly and was very helpful with guiding us to make the right choices (as we was indecisive on most things 🤣🫠 never felt rushed) Rhrodi was extremely welcoming friendly and witty! Which we loved. Cannot wait for completion now and to live into our forever home 🏡
March 29, 2026
Unprompted review
Reply from Bovis Homes
Hi Katie,
We're happy to hear that the home selection process went smoothly and that you felt supported. It's great that the guidance provided helped you make the right choices for your new home. We appreciate your positive feedback and are excited for you to move into your forever home!
Kind Regards,
Kobi
Bovis Homes
Completed today with Bovis Homes
Completed today with Bovis Homes, Kidderminister. Lisa was our Sales Consultant. The smoothest and easiest experience as a first time buyer. Completion took just over a month. Lisa was professional, friendly and made us both super comfortable. 10/10!
March 30, 2026
Unprompted review
Reply from Bovis Homes
Hi Nigel,
We're happy to hear that your first-time home-buying experience was smooth and easy. We appreciate your positive feedback and are so glad we made you feel comfortable. Thank you!
Kind Regards,
Kobi
Bovis Homes
Reply from Bovis Homes
Hi Marcin,
We're happy to hear that your experience was fast and without any issues. Thank you for your positive feedback!
Kind Regards,
Kobi
Bovis Homes
One disaster after another with this…
One disaster after another with this bunch of cowboys. Bob the builder could have done a better job ! They turn up to repair things, wrong door, no kitchen plinth, wrong panels. Ongoing issues since purchase. Avoid and dont purchase from them.
July 31, 2025
Unprompted review
Reply from Bovis Homes
Hi Vanessa,
Thank you for sharing your feedback, and we are very sorry to hear about the difficulties you have experienced. The issues you have described including incorrect items, missing components and repeated visits do not reflect the standard of service we aim to provide, and we understand how frustrating this has been for you.
We take situations like this seriously and will be contacting you directly to review what has happened and ensure the correct repairs and parts are arranged without further inconvenience.
Your feedback helps us improve, and we hope we can restore your confidence in us.
Kind Regards
Kobi
Bovis Homes
Our Bovis Home
We are currently in the process of buying a Bovis home with the support of Dawn.
Dawn has been unbelievably helpful with assisting us to make our purchase as smooth as possible. She has been very efficient, quick in communication and nothing is to much trouble.
March 29, 2026
Unprompted review
Reply from Bovis Homes
Hi Connor,
We're happy to hear that you've had such a positive experience. We appreciate your kind words regarding the support you've received. It's great to know the assistance has been helpful during your purchase.
Kind Regards,
Kobi
Bovis Homes
Amazing staff help
March 29, 2026
Reply from Bovis Homes
Hi Noah,
Thank you so much for your wonderful feedback. We’re delighted to hear that our staff were able to help you and that you had such a positive experience. Your kind words mean a lot to the team. We look forward to assisting you again in the future.
Kind Regards,
Kobi
Bovis Homes
Rhodri has been amazing from the first…
Rhodri has been amazing from the first point of contact. He has made the whole buying process nice and easy for us and we would highly recommend!
March 29, 2026
Unprompted review
Reply from Bovis Homes
Hi Ryan,
We're happy to hear that your buying process was nice and easy! We appreciate your recommendation and are so glad that you had an amazing experience.
Kind Regards,
Kobi
Bovis Homes
Hollin Bank
I wanted to share some positive feedback about my experience with Bovis Homes, particularly the reservations process, which was handled exceptionally well by Rhodri.
From the very beginning, Rhodri made the entire process feel straightforward and stress-free. He was approachable, knowledgeable, and always willing to take the time to explain each step clearly. Reserving a new home can often feel overwhelming, but his professionalism and attention to detail really put me at ease.
Communication was excellent throughout Rhodri kept me informed, responded promptly to any questions, and ensured everything progressed smoothly. His friendly and supportive approach made a real difference and gave me confidence that I was in good hands.
Overall, the reservations experience exceeded my expectations, and Rhodri is a real credit to Bovis Homes. I wouldn’t hesitate to recommend both him and the company to anyone considering buying a new home.
March 29, 2026
Unprompted review
Reply from Bovis Homes
Hi Patrycja,
We're happy to hear that the reservations process was straightforward and stress-free. We appreciate your positive feedback regarding the clear communication and support you received. It's great to know that your experience exceeded expectations. Thank you for recommending us!
Kind Regards,
Kobi
Bovis Homes
The staff are very friendly
The staff are very friendly, professional and helpful and went the extra mile. Highly recommend
March 27, 2026
Reply from Bovis Homes
Hi Mr Ashton,
We appreciate you sharing your wonderful experience! We're so glad to hear our staff were friendly, professional, and helpful to you.
Kind Regards,
Kobi
Bovis Homes
First time looking at Bovis homes and…
First time looking at Bovis homes and must say very impressed!
We looked at another development down the road and Bovis knocked them out of the park!
The service we received from Rhodri was excellent from initial call to our time with him today! Certainly felt welcome from the minute we stepped into the office!
March 28, 2026
Unprompted review
Reply from Bovis Homes
Hi Rachel,
We're delighted to hear you were impressed with our homes! It's great to know our service stood out and that you felt welcome from the start. Thank you for sharing your positive experience with us.
Kind Regards,
Kobi
Bovis Homes
A great morning with Rhodri today!
A great morning with Rhodri today!
Exceptional service all round!
Beautiful homes on a what will be a stunning estate.
March 28, 2026
Unprompted review
Reply from Bovis Homes
Hi Christian,
We're happy you had a great morning and that you found our service exceptional. It's great to hear you appreciate the beauty of our homes and estate.
Kind Regards,
Kobi
Bovis Homes
The Sales Bucklers Park
The Sales Team were very helpful and informative. The rseservation was all competed very quickly. The Location was great. The only let down is what is not included in the price ie kitchen dishwahser ,fridge freezer. hence my 4 stars. Hope when I come to want one there will be one available.
March 20, 2026
Reply from Bovis Homes
Hi Deborah,
We're happy to hear that our sales team was helpful and the reservation process was quick. We appreciate your feedback regarding the inclusions, and we'll consider it as we move forward. We hope to see you again.
Kind Regards,
Kobi
Bovis Homes
Best customer service ever
We met Lisa at bovis homes potteric edge Doncaster and the rest is history! She's the most warm welcoming lady I've ever met and was such a great help to us. The site is well maintained and the houses are so well built. Our home is beautiful and we're very pleased with our purchase, highly recommend dealing with Lisa, you won't regret it! Absolute asset to Bovis
March 27, 2026
Unprompted review
Reply from Bovis Homes
Hi Sophie and Simon,
We're happy to hear about your positive experience at Potteric Edge in Doncaster! It's great to know that our team made the process enjoyable and that you are pleased with the quality of your new home. Thank you for your recommendation!
Kind Regards,
Kobi
Bovis Homes
Fantastic very helpful staffs.
March 27, 2026
Reply from Bovis Homes
Hi Abdul Majeed Ashick Jaheer,
We appreciate your kind words! We're happy our staff was helpful during your visit, and we thank you for your feedback.
Kind Regards,
Kobi
Bovis Homes
Lovely experience
It was really nice and easy specially with Jennifer Miah what a lovely sales lady
March 26, 2026
Reply from Bovis Homes
Hi Nazakat,
We're so glad you had a nice and easy experience. It's wonderful to hear that our sales team made your visit so pleasant!
Kind Regards,
Kobi
Bovis Homes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.