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Bovis Homes Reviews 

933
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 490 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, professional, and knowledgeable sales staff who make the entire house buying process smooth, easy, and stress-free. Many consumers note that the team provides exceptional support, offering clear explanations and making property viewings comfortable without any pressure. Some reviewers were not happy with post-purchase care, experiencing unresolved major issues, poor communication, and a frustrating lack of accountability. People also mentioned difficulties with unfinished estate developments, long delays, and the exhausting personal effort required to manage ongoing property problems. Buyers felt that dealing with these lingering structural complications caused significant stress and disrupted their daily routines.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as welcoming, helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and knowledge of... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, professional, and... See more

User experience

Users describe positive interactions with user_experience, highlighting a welcoming and informative journey... See more

Location

Consumers find location to be ambiguous, though many reviewers praise the area as lovely and a prime spot.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Bovis Homes ⭐⭐⭐⭐⭐ We’ve had a really positive experience with Bovis Homes so far. The sales team have been helpful, professional and approachable throughout the process, and w... See more

Company replied

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied

Rated 5 out of 5 stars

We had visited Bovis Homes at Whiteley Meadows on two occasions, one before we sold our house and the second once our house was STC. We met with Matt Morrison, whom we felt offered us the best custome... See more

Company replied

Rated 5 out of 5 stars

Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more

Company replied


Company details

  1. Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

933 reviews

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4.5

All reviews

(933)

482 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Helpfull and friendly sales staff…

Very Helpfull and friendly sales staff will make your choice perfect.
In Wellingborough development site , Mandy gave me help to find a good mortgage advisor and solicitor.very frindly.

April 11, 2026
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Reply from Bovis Homes

Hi Janitha,

We're happy to hear that our sales team was helpful and friendly! It's great to know the support in finding a mortgage advisor and solicitor was beneficial. Thank you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent service

Rod was really good, professional, friendly and really knowledgeable, excellent service

April 11, 2026
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Reply from Bovis Homes

Hi Geraldine,

We appreciate you sharing your positive experience. We're so glad to hear you received excellent, friendly, and professional service.

Kind Regards,
Kobi
Bovis Homes

Rated 1 out of 5 stars

Disappointing

We had a disappointing experience at Bovis Homes (Elgar Park) Worcester recently. We arrived at the sales office intending to book an appointment to secure a house, and since the door was unlocked, we stepped inside. Unfortunately, we were unceremoniously asked to leave as it was an admin day. While we realise we missed the signage on the door, the lack of interest in us as ready-to-go buyers was surprising. A missed opportunity for the sales team, as we’ve now reserved with another developer

April 7, 2026
Unprompted review
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Reply from Bovis Homes

Hi Mr J,

Thank you for taking the time to share your experience.

We’re very sorry to hear about your disappointing visit to our Elgar Park sales office and for the way your arrival was handled.

We’re genuinely sorry to hear that this experience led you to reserve elsewhere and appreciate you bringing it to our attention, as feedback like yours helps us improve. We wish you every happiness in your new home and thank you again for your time.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We recently reserved a home with Bovis in Littleborough

We recently reserved a home with Bovis Homes in Littleborough and had a really positive experience throughout the process.

A big thank you to Rhodri, who was excellent from start to finish. He was patient, knowledgeable, and always willing to take the time to answer our questions in detail. What stood out most was his personal, non-pushy approach — we never felt pressured, which made a big difference when making such an important decision.

The quality of the homes and overall build specification is very high, which gave us real confidence in the purchase. The application process was also smooth, with a supportive and responsive team guiding us every step of the way.

Overall, a great experience so far and we’d definitely recommend Bovis Homes based on our journey to date.

April 10, 2026
Unprompted review
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Reply from Bovis Homes

Hi Mark,

We're happy to hear that you had a positive experience reserving a home with us. It's great to know that our team's support and the quality of our homes gave you confidence. Thank you for recommending us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Rhodri and Bovis great experience viewing show home

Rhodri was filling in for a colleague and was very attentive, and couldn’t be more helpful, very good communication, and answered every question we had with great detail. Great show home, very warm and built well. Viewing experience very good overall.

April 9, 2026
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Reply from Bovis Homes

Miss Philippa Lord,

We appreciate you taking the time to share your feedback. We're happy to hear that you found the viewing experience very good overall, and that our team member was attentive and helpful.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Positive experience

Location is lovely, Lisa was very helpful and more then willing to show me the different houses available, she was polite and professional too.

April 10, 2026
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Reply from Bovis Homes

Hi Amb Hopkins,

We're happy to hear that you find the location lovely and that the assistance you received in viewing the houses was so helpful, polite, and professional.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Our sales consultant David at the…

Our sales consultant David at the pinhoe development has been an absolute star so far in our process, he is always so polite and welcoming.

He helped myself and my partner to reserve our first home quickly and efficiently!

April 1, 2026
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Reply from Bovis Homes

Hi Jade,

We're happy to hear that the sales consultant has been a star and that you found them polite and welcoming. We appreciate you mentioning the quick and efficient reservation of your first home.

Kind Regards,
Kobi
Bovis Homes

Rated 1 out of 5 stars

If there was an option of Zero stars I…

If there was an option of Zero stars I would have rated that. We have purchased our beautiful house in Redlands Village about 2.5 years ago. What was meant to be a beautiful start, turned into Nightmare from day one with major issues still not being resolved. The Bifold door doesnt lock and completely Jams in Summer. The Window is leaking. No smoke/heat alarm in the Kitchen. Several major building regulations not complied with. The Developer has still not resolved any of these major issues and has been ignoring all the major concerns so far. All they have done so far is send several different inspection Engineers, but not apply any resolution.

April 10, 2025
Unprompted review
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Reply from Bovis Homes

Hi JDL,

Thank you for your review.

We are aware of the concerns you have raised and have previously requested further information to allow us to investigate these matters fully. To date, we have not received the details needed to progress this.

We remain willing to review the issues you have highlighted, including those relating to the bifold doors, window, and safety provisions, as soon as the requested information is provided so that appropriate next steps can be taken.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The sales ladies were all very…

The sales ladies were all very professional and helpful

March 31, 2026
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Reply from Bovis Homes

Hi Mrs Wotherspoon,

We appreciate your positive feedback and are so glad the sales team helped you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Ludmila Was absolutely excellent

Ludmila Was absolutely excellent, super helpful and knowledgeable - we felt at ease and our questions were answered with clarity!!

April 7, 2026
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Reply from Bovis Homes

Hi Abdoul,

We're happy to hear that our team member was so helpful and knowledgeable! We appreciate you mentioning how at ease you felt and how clearly your questions were answered.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Helpful, accommodating and professional

Helpful, accommodating, friendly and professional! The reservation process was made really simple - Colin and Martin went out of their way to help and support us. Very impressed!

April 6, 2026
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Reply from Bovis Homes

Hi Michelle,

We appreciate your kind words! We are so glad the reservation process was simple, and our team offered helpful support. Thank you for your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Bovis’ Claire Keville

My wife and I are buying a Bovis new build from their Kenilworth development, and thus far the sale process has been managed for Bovis by Claire Keville. Very sadly she has been moved by Bovis to another development before our build is finished, but her professionalism and impressive commitment to detail gave us enormous belief that Bovis would deliver all that we asked for and were promised. We will greatly miss Claire’s input during the remainder of this process. Thank you Claire for all your guidance and help. Those taking your role have a lot to live up to.

April 6, 2026
Unprompted review
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Reply from Bovis Homes

Hi David,

We appreciate your positive comments regarding the purchase of your new home. We are grateful for your kind words about our team member and recognize the value of their dedication. We wish you the best as the building of your home continues.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Hollin Bank Littleborough. Positive experience

We have visited the Hollin Bank development in Littleborough and we were greeted by Rhodri. I must say we have visited a lot of new build sites to look for our ideal home, I have never had such a wonderful experience as the one with Rhodri. So much so we went back again today to discuss potential options to purchase after the initial visit yesterday. Rhodri is the upmost professional, has infectious positivity, his attention to detail and knowledge of the houses is second to none. I have worked in sales for 32 years, in my experience people buy from people and Rhodri is someone you would want to purchase a home from. Please pass on my positive feedback to Rhodri.

April 6, 2026
Unprompted review
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Reply from Bovis Homes

Hi Ian,

We're happy to hear that you had such a wonderful experience during your visit. It's great to know that the team member's professionalism, positivity, and knowledge stood out to you. We appreciate you sharing your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The team at Hollin Bank go above and…

The team at Hollin Bank go above and beyond. We started our journey with Gav and have recently been working with Rhodri and Claire. They’ve all gone out of their way to make our experience a good one. There’s nothing to much trouble and you’ll still find them replying to messages when their working day is done.

April 3, 2026
Unprompted review
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Reply from Bovis Homes

Hi Sharlene,

We appreciate your kind words! We are so glad to hear that our team has been helpful and responsive throughout your experience. It's great to know that their dedication made a positive difference for you.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Perfect buying experience

Bev is without doubt one of the best sales advisors I have come across, made the experience super enjoyable and had so much knowledge to help us make all the right decisions, no pressure just honesty.

The development and build look amazing, we cant wait to move in.

April 5, 2026
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Reply from Bovis Homes

Hi N/A,

We're happy to hear that the sales advisor made the experience super enjoyable and provided so much knowledge. We appreciate you highlighting the honesty. We're glad you like the development and build!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Fantastic communication throughout

Fantastic communication throughout - highly recommend.

April 4, 2026
Unprompted review
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Reply from Bovis Homes

Hi Matthew,

We're happy to hear that you had a positive experience with our communication. Thank you for your recommendation!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Our experience so far has been lovely

Our experience so far has been lovely, Rhodri who is currently working at the Hollin Bank site has been very helpful. He is very knowledgeable about the homes and processes relating to purchasing a Bovis Home.

April 4, 2026
Unprompted review
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Reply from Bovis Homes

Hi Mrs HOBSON,

We're happy to hear that your experience has been lovely and that the team member has been very helpful and knowledgeable! We appreciate you sharing your positive experience.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Lisa was really helpful and…

Lisa was really helpful and knowledgeable

April 5, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Dave S,

We appreciate you sharing your positive experience; we're so glad that you found our team member helpful and knowledgeable.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent communication

Excellent communication, very helpful throughout the whole process and great after care service once complete.

January 6, 2026
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Reply from Bovis Homes

Hi Julian,

We're happy to hear that our communication and after-care service met your expectations. Thank you for sharing your positive experience with us!

Kind Regards,
Kobi
Bovis Homes

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