BowFlex Reviews 2,298

Really appreciate how you handled the adjustable dumbbell recall and helped me get replacements! Thanks to this I also ordered an adjustable weight bench as well.

The website was fine. My issue is that I got an email telling me there was a problem with my order. I called the number in the email and, since it was the weekend, they couldn’t even tell me what the issue was. Now I am being told I have to wait for 1-2 business for a sales team associate that can actually help me with my order. So, the website get 5 starts actually getting my order 1 or 2 stars.

I was a little disappointed that I was expecting to Pay $45 per month as listed, but after the credit check, it came back with $144 per month, with no way to change it. And that estimate was before added shipping and taxes. My credit is in the 775 range, so I should have been provided the payment plan that was offered. I went ahead and financed it on my own through 0% over 20 months, so the credit check was a waste of time and frustrating. Other than that, I felt I made a good purchase and am looking forward to receiving the product.

More than expected
Shipping date not identified.
Parts shipped separately with no indication of when the balance will ship.
Very disappointed

I recently purchased the Bowflex Max Trainer M6, and unfortunately, my experience has been extremely disappointing.

I specifically chose this model because I wanted a simple, reliable machine without a complicated smart screen. I’ve owned an elliptical in the past that lasted over 15 years without issues, so I did my research and trusted Bowflex to deliver something comparable.

The machine worked fine the first time I used it. But on the second use, I was prompted to run a system update—which was surprising for such a basic, non-smart display. The update took a long time and interrupted my workout. Even worse, the same update prompt appeared again the next time I tried to use it. Having to deal with updates every time I want to work out is incredibly frustrating and defeats the purpose of buying a simple machine.

To make matters worse, customer service was a headache. I had to jump through hoops just to get support—digging up hard-to-find serial numbers and order details while standing in my basement. Once I finally got through that process, the “solution” was to submit a ticket and wait up to 12 business days for a response. That’s nearly three weeks for an issue that started immediately after purchase—completely unacceptable.

At this point, I’ve lost confidence in both the product and the company. For the price, I expected reliability and decent customer support, and I got neither.

I would not recommend this machine based on my experience.

High quality products. Efficient ordering. Nice pricing.

Quick easy financing. Good price on product that works. Does what it says it will do.

I have been trying to order online for days and have ben unable to get support from Customer Service although they really tried hard to help with my online purchase. I was so frustrated with the offer charging while I tried to use the option of zero percent financing. I paid $50 more for the M6 and $24 more for the kettlebell. So upset and found out the site has had problems for five days!🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️

I purchased two dumbbells from bowflex costing $840. Then they recalled them because the weights kept falling off. They only gave me $320 back for their faulty dumbbells and I can only use this money through their website. Complete scammers that do not stand by their products. Stay away

Ease of ordering online.

Seamless purchase. Can’t wait to get started.

doing the bread pay method required multiple entries of the same information several times to complete the task; much too cumbersome!!!

This was a recall. Although it has taken awhile I am hoping that I get my dumbells soon so I can start working out again. Maria was very helpful on the phone and she got quick results.

Overall nice equipment, BUT I'm fairly tall and at proper adjustment for my inseam the seat post has a noticeable amount of side to side play. As I'm the sole user I've shimmed it, making it stable but future adjustments will be fussy.

The bolts and screws package was open and spilled into the FEDEX truck. I am missing parts. EDIT: they made it right, thank you!!

Courtesy from everyone

I was following up on a recent order and because I had no confirmation I made another purchase. The rep was very helpful in confirming my original order was not in the system and assured me my 2nd order was not a duplicate. He was very helpful and professional. Kudos!