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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding staff to be rude, unhelpful, and often unwilling to assist with issues like gift card problems or car wash malfunctions. Reviewers also frequently mentioned that products were overpriced, with some feeling exploited due to the high costs of fuel and other items. Though some customers reported positive interactions with staff, describing them as friendly, polite, and helpful, a significant number of people were dissatisfied with the general service, including long queues, issues with self-service options, and poorly maintained facilities like dirty toilets. Some people also felt that the company's policies, such as fining customers for staying over 30 minutes even when queuing for services, were unfair.

What people talk about most

Staff

Customers had ambiguous experiences with staff. Many reviewers praised staff for being polite, helpful, and... See more

Service

Reviewers highlight negative aspects of service. Many customers report issues such as being charged for... See more

Product

Clients share ambiguous opinions on product. Many customers report issues with fuel quality, citing instances... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report experiences with rude and... See more

Price

People report negative experiences with price, often citing additional charges and unexpected fees. Customers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I often stop at BP to buy fuel, and sometimes a coffee, and I’ve never had any issues with the staff — they are usually polite and helpful. However, one thing that really bothers me is the state o... See more

Rated 1 out of 5 stars

Looking for a garage that fines you for staying over 30 minutes even though getting your car washed takes that long? Enjoy being spoken to rudely by unhappy staff? Or maybe you're after a toilet so... See more

Rated 1 out of 5 stars

Very bad experience, the cashier ( klaudia - after the ticket received, however she had no name tag) refused to talk in english, and made no attempt to at least give some Information in order to pay... See more

Rated 1 out of 5 stars

BP Guild Merchant Preston. This site does not deserve its customers. Had an issue with my tyre and the machines contactless wasn't working (again). I asked the assistant ifbi would get cash bac... See more


Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

Welcome to BP. Our products and services contribute to a better quality of life. They provide the freedom to move, to heat and to see


Contact info

1.9

Poor

TrustScore 2 out of 5

686 reviews

5-star
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Rated 5 out of 5 stars

Amazing experience


I always enjoy visiting the BP petrol station in Cosham, thanks in large part to Sownije. She consistently makes me feel welcome and always brightens my day with her jokes and friendly attitude. Her warm hospitality creates a pleasant atmosphere that makes me actually look forward to stopping by. I prefer this station over others with more miserable moods — it's a friendly, welcoming place that keeps me coming back. Keep up the great work, Sownije!

June 11, 2025
Unprompted review
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Rated 5 out of 5 stars

ALLY @BP

I'll be leaving 2 review in my name 1st one is watford gap north bound M1. What amazing lady there named ally. She was absolutely lovely with manners.i Felt welcome very much. Left with a stupid smile. Haha. She really made my day.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Bp dwellingup wa

Had 2 burgers with the works and they were amazing. Customer service was fast and friendly. Will continue coming back for such great food and service 9/06025 130 pm.

June 9, 2025
Unprompted review
Rated 2 out of 5 stars

Used wc in store.

Used wc in store.
At 7.30am in morning.
Clearly this has not had a proper clean for some time.
It stinks and is filthy. Absolutely no excuse.
BP FORECOURT ROXWELL ROAD A1060 CHELMSFORD.

June 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Ipswich road colchester bp avoid car…

Ipswich road colchester bp avoid car wash nothing premium about it ,manager making excuses its an automated wash yet that doesn't mean you should pay for bad service like i say use other company washes they are premium not bp.response our services help to contribute to better standards of life ?yr killing the world you idiots by not investing in better technolocigal fuels ie hydrogen wake up for gods sake todays profit is gonna kill yr grandchildrens future.

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

BP Ashington

BP Ashington, alot of the most incompetent staff ever. One person serving while the customers queue and 3 others packing shelves. No common sense.
Worse still some of the staff at least 4 are thieving ....., they keep the bonus points slip but think I am stupid and dont know. Seriously sort you network out BP

May 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Bp Stansted.

Bp Stansted.. used to love going in to see the smiley Vikki, she was wonderful and make the store welcoming and inviting with her friendliness and humour. Have since found out she’s gone which is a huge loss to the company. I will not be returning as everyone else is miserable!

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

I recently had one of the worst…

I recently had one of the worst customer service experiences regarding an expired gift card I purchased from BP. After BP changed their system to use Gift Station's gift cards, they sent me a replacement card. However, they mistakenly put the wrong expiry date on it. When I tried to resolve the issue, BP directed me to contact Gift Station, but they claimed it wasn't their problem. As a result, I was left with a gift card that I couldn't use due to BP's error.

May 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Damage from car wash

I visited a local BP site to put my car through their cash wash for the first time ever. The car wash did not do an at all adequate job and actually damaged my car in the process, snapping off the antenna on my car. The car still had cobwebs in certain places and the damage was a cause for concern too.

I raised these issues at the time and was advised that they normally advise drivers to remove their antenna (no notes or guidance given at any point when ordering and paying). Told to contact the central team.

The central team took a week to respond, stating that any damage caused is not their fault and the machine works fine. Incredibly poor service from start to finish. Would give 0 stars if was an option.

April 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Victoria Park Filling Station


Visited the Station today and was served by a Lady called Valerie. Despite the Station getting gradually busier Valerie was very Pleasant, Informative and Patient while dealing with my purchases. A credit to the company.

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

I visited BP Silverwater on April 25th…

I visited BP Silverwater on April 25th around 6:10 PM. My family and I have been coming here for years—we always get our fuel and coffee from this station, especially because my cousin used to work here, so it’s always felt familiar and comfortable.

But this time, I had a really upsetting experience. One of the staff members, Saleem, treated me very rudely. Even after I paid for my product, he refused to serve me for no clear reason. Then, right in front of me, he gave the same product to another customer.

What really hurt is that I felt I was being treated differently because of my caste and religion. That kind of behavior is not okay. I hope the management at BP Silverwater takes this seriously and makes sure all customers are treated with respect, no matter who they are.

Thanks.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Yaqub was really helpful in the…

Yaqub was really helpful in the Northampton bp branch, my tyre pressure was really low and being just a girl he helped fill up the pressure in the late hours of the night! Thanks Yaqub you saved my night!

April 22, 2025
Unprompted review

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