BPerfect Cosmetics Reviews 

3,437
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 527 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and helpful staff, who are described as kind, responsive, and knowledgeable. Many people highlight the top-quality products and the efficiency of the service, noting quick response times and prompt issue resolution. Reviewers appreciate the personalized approach and the staff's expertise, especially for shade matching and product advice. However, some customers also noted issues with their orders, including products arriving damaged or faulty, and occasionally items being missing from their delivery.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being helpful,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Product

Customers had positive experiences with product, praising the quality, ease of application, and stunning... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the customer service for... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a gre... See more

Rated 5 out of 5 stars

Got a damaged powder, I emailed and customer services got back to me straight away. Very helpful very pleasant and gave me options of what I would like. Fantastic customer service from Deborah


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,437)

505 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 Customer support

Cannnot recommend the company and there customer support department, Ann was so pleasant and helpful in relation to an issue with my online order! Makeup is all fabulous, very quick delivery and fantastic customer care support

February 2, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Feedback on instore experience in Blanchardstown

I want to address this as it’s not the first time this has happened. I genuinely love the Bperfect brand, the collaborators involved, and the owner himself — it’s a brand I truly support.

Unfortunately, my experiences in the Blanchardstown store have not reflected this standard. On multiple visits, the atmosphere felt unwelcoming, with staff appearing disengaged and lacking approachability. Certain interactions and non-verbal behaviour made the experience uncomfortable, which is disappointing compared to the professionalism the brand represents elsewhere.

I hope this feedback is taken constructively, as this appears to be an in-store customer service issue rather than a reflection of the brand as a whole

January 30, 2026
Unprompted review
BPerfect Cosmetics logo

Reply from BPerfect Cosmetics

Please contact customercare@bperfectcosmetics.com and we will look into this for you. Our apologies!

Rated 5 out of 5 stars

Was having a wee online error and they…

Was having a wee online error and they done everything to help , even said when I couldn’t get the deal to order and they would refund the remaining absolutely unreal customer service and so fast in response, can’t wait to use my new products ❤️❤️❤️👏🏻

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and prompt Customer service

I thought I was not going to have my items in time for my holidays, but after contacting Customer Services and explaining my predicament, I received an immediate response from Ann who very quickly sorted it and put my mind at ease. So a very big thank you Ann. Greatly appreciated

January 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Order query

Was missing an item in my order due to a mistake I unknowingly made. Contacted customer services and within 5 mins, I got a reply from Robyn. Mistake rectified and the item on the way. Excellent customer service..

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Deborah went above and beyond!

Deborah was absolutely lovely, so helpful and kind and extremely responsive. She went above and beyond when resolving my issue and the generosity of this company's customer service has simply blown me away! Thanks Deborah and thank you BPerfect! 🙏🏻💜🩷

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Bperfect Tan Studio

l ordered a product from this company before Christmas, but when I went to use it, it unfortunately didn't work. I reached out to customer service just to inform them and was hoping to either return it or get a replacement. The lady I was in contact with, her name is Ann. She was incredibly kind and went above and beyond by offering a replacement without requiring me to return the faulty product. I truly appreciate her thoughtful and prompt assistance. It's rare to receive such excellent customer service, and I’m grateful for the smooth, hassle-free experience. Thank you Ann for your outstanding and friendly service – I’ll definitely be a returning customer!
Kind Regards
Mary

December 4, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Prompt customer service

Can't fault customer service the pump didn't work initially, but I was told how to fix that really promptly . I'm ordering a slightly darker shade,as the one I chose was just a bit too light, I love the texture and coverage of the foundation.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

I literally messed up my address

I literally messed up my address, I have auto filled forms for years, so expected my full address to be there, well I was wrong it never put my house number, no idea why, but I got complacent and thought it did, so that's on me, but luckily this company was responsive, polite and dealt with the issue with no fuss at all, and im currently awaiting the arrival of my stuff, I offered to pay the second lot of postage but they never charged me, so thankyou very much, I will definitely buy again and will definitely check the address details are all presant and correct

December 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

5 stars!!

I had a fantastic experience with the bPerfect Cosmetics customer care team member Ann. She was extremely friendly, professional, and genuinely helpful from start to finish. My issue was handled quickly and efficiently, and it was resolved ASAP with clear communication throughout. It’s refreshing to receive such excellent customer service – a real credit to the brand!

December 29, 2025
Unprompted review
Rated 4 out of 5 stars

Overall happy with service and products

Order delivered, one item missing from order, however when contacting customer service they were quick to help and it was sent out straight away. Love the brushes, foundation is slightly lighter than my Estée Lauder which I put in the colour match. Looks lovely with bronzer though and rather be too light than too dark as easier to sort. Overall happy with service and products

December 31, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look