BPerfect Cosmetics Reviews 

3,435
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 541 reviews, reviewers overwhelmingly had a great experience with this company. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The staff consistently receives praise for their helpfulness, friendliness, and extensive product knowledge, making interactions pleasant and productive. Reviewers are particularly impressed with the quick response times, often noting immediate resolutions and efficient handling of inquiries. Many consumers also express satisfaction with the quality and effectiveness of the products, finding them to be top-tier and well-suited for their needs. However, some customers also noted initial issues with their orders, such as receiving damaged products, missing items, or incorrect shades. Despite these occasional problems, reviewers consistently report that the company's responsive and helpful customer service team promptly resolved these concerns, often by sending replacements or correcting orders swiftly.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting the prompt, professional, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Product

Customers had positive experiences with product, often praising the fantastic quality and great prices, with... See more

Order

Users describe ambiguous interactions with order, with many customers praising the customer service for... See more

Response time

Customers consistently note positive experiences with response time, with many reviewers praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a damaged powder, I emailed and customer services got back to me straight away. Very helpful very pleasant and gave me options of what I would like. Fantastic customer service from Deborah

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a gre... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,435)

527 reviews in the last 12 months

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Rated 5 out of 5 stars

Emailed be perfect re a -faulty product…

Emailed be perfect re a -faulty product , A lady called Ann looked after me and its all sorted. My replacement is on the way . I Purchased this product in Dunnes stores, and they would not help me. I went directly to the company Be Perfect, and i am very happy with their service . Look forward to receiving my package later on this week . Customer care staff member Ann was very helpful and came straight back to me . Great service .

Thank you ,
Andrea

February 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing customer service

Had a small issue with my order and sent an email, Ann replied and was very helpful and had the issue resolved straight away. Really good customer service.

February 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Mrs glam X B perfect

Absolutely love B perfect especially the Mrs glam collab. I was adding little bits to my original makeup since it came out now over 5 years I’m fully into b perfect and Mrs glam I love it. Wouldn’t change my makeup brand not a clue what I used before this💋

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Wrong Item

I bought a bundle and the wrong thing came and I talked to Deborah and she was really good!!! Got my problem sorted all thanks to her.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service


I must say I find the bperfect team outstanding i order alot from them one particular order I was missing an item and got on to customer care and got onto a lovely lady who fixed the problem immediately great customer service

February 9, 2026
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Rated 5 out of 5 stars

Deborah from customer care

Deborah from customer care responded to my issue and resolved everything immediately. Very happy with the speed with which she carried out the amendments. Many thanks

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, purchased the wrong colour and emailed in a panic to get it changed and a lovely woman Ann assured me she had updated this before they had dispatched it.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

I emailed BPerfect due to an error on…

I emailed BPerfect due to an error on my part.. basically I didnt add an item to my order that was free if I bought a full size foundation.
I receive an email first thing this morning from Deborah to say that the item was added to my order by her and will be shipped with it.
Amazing service. Fast. Polite and just a great service. As well as their products being top quality.
Thankyou.

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service by Deborah i…

Great customer service by Deborah i ordered make up this morning, later i noticed if you ordered my product you would get a free make up brush. On the off chance i emailed team asking would it be possible to get a free brush. Within 10 minutes Deborah emailed to say no problem. Delighted. Many thanks

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

Customer Support is fantastic

I have placed an order which has arrived with an error when it has been packaged.. (it happens).. however customer service was so speedy and efficient, its being resolved with no issues. Thanks Deborah. Looking forward to trying the product!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Deborah was very helpful with…

Deborah was very helpful with correcting an order and colour matching me to send the correct colour(my error in original ordering)
The mascara is THE BEST ive used in a long time so will b using again without a doubt!!

February 3, 2026
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Rated 5 out of 5 stars

10/10 Customer support

Cannnot recommend the company and there customer support department, Ann was so pleasant and helpful in relation to an issue with my online order! Makeup is all fabulous, very quick delivery and fantastic customer care support

February 2, 2026
Unprompted review

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