Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more
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Company details
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Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Contact info
8 Enterprise Crescent, BT28 2BP, Lisburn, United Kingdom
- www.bperfectcosmetics.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Excellent customer service I made a…
Excellent customer service I made a mistake with my delivery address and customer service corrected it straight away for me also fab products
Ann was really helpful and provided…
Ann was really helpful and provided quick & satisfactory responses to all my queries
Extremely helpful and very quick to…
Extremely helpful and very quick to respond to questions and queries.
Actioned an exchange immediately and I received my new item within four days.
Awesome service!
Awesome service! I made a mistake on my order which was being shipped overseas and Deborah was so helpful in getting my order corrected before it was shipped. In doing so, she saved me time and money! Thank you so much!! The dual eyebrow pens are fabulous, if you haven’t tried them, you need to!
Missing item looked after by Deborah
Received an order today 12.6.2026 and haf an item missing. Emailed customer service & within 5 mins Deborah had responded to my email and was already sorting the issue with no hesitation. Brilliant!
Had an issue with an order but Deborah…
Had an issue with an order but Deborah came back to me very promptly and sorted it so thank you
had a problem with my order got in…
had a problem with my order got in touch with customer service and it was resolved very promptly by Deborah thank you so much for your help (Deborah)
Fantastic company to deal with and customer…
Fantastic company to deal with and customer service is the best I ve ever come across! Love BPerfect products.I find them soothing on my sensitive skin. BPerfect is perfect for me⭐️
Fabulous Customer Service
Absolutely, Brilliant.
I had a issue with an item arriving broke. Contacted customer service and was in touch with Ann. She sorted me out straight away. Excellent customer service.
Absolutely love bperfect, never any problems at all.
Excellent customer service
I had a small issue with my order and sent on an email. The very lovely Robyn emailed me back and had it resolved straight away. She is a credit to the BPerfect team and I will definitely order again.
Popped into store today
Popped into store today , I have been going through chemo and struggling to draw my eyebrows . Forgot the name but the girl was amazing, colour matched me and drew them on and showed me exactly what to do . She also offered me to go back in if am struggling and they show me again . As someone who is nervous and very anxious about the changes in my appearance she made me feel so at ease and relaxed would definitely go back
I loved the experience at BPerfect…
I loved the experience at BPerfect Cosmetics at Blanchardstown. Mega is an excellent professional, my makeup was perfect and my hair was amazing too. I highly recommend their services and products. Thank you for the enjoyable experience.
I ordered a brow pencil with free gel…
I ordered a brow pencil with free gel mascara, the gel mascara didn’t arrive with brow pencil, I contacted perfect and gel mascara arrived the next day! Great service!
Love both products! My brows are now perfectly shaped !
Excellent service and products
Excellent service and products. Thank you
Ordered from BPerfect on a Sunday…
Ordered from BPerfect on a Sunday morning, on receipt of my confirmation realised I had the wrong address in for postage of my package. I emailed to ask would it be possible to change the address. Deborah got back to me very quickly - I didn’t expect a response to at least Monday but she had it sorted before Monday. Very grateful for this quick and efficient service.
What a great shop in abbeycentre
What a great shop in abbeycentre. The staff are fantastic 😊 they were so helpful and lovely, was just a great experience being in the store today....will be buying from this store from now on.
Amazing customer service.Deborah was…
Amazing customer service.Deborah was really helpful and sorted out my issue very quickly.
Thank you again Deborah.
Ann regarding P&P
Ann, has been very helpful and extremely good to reply to my emails regarding being charged £6.99 p&p to the Isle of Man 🇮🇲 we are not in the EU so shouldn’t be getting charged the £6.99 it should just be normal standard p&p prices. Ann kindly has refunded me my p&P and said she will get this issue solved, so that it doesn’t keep happening as it has in all my previous orders. Thanks so much Ann for all you help with this issue Angela 😁
I had an issue with one of their…
I had an issue with one of their products didnt think they could do anything but emailed and so quick to respond and are sending a replacement. Thank you Ann for resolving the issue
Ordered foundation & bronzing powder
Ordered foundation & bronzing powder, but unfortunately the powder came smashed to bits! Got on to customer service & Deborah sorted it for me in no time with a replacement, fantastic service Tk you .😉
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