BPerfect Cosmetics Reviews 

3,428
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers had an excellent experience with this company, consistently praising the exceptional customer service. Customers highlight the staff's helpfulness, kindness, and proactive approach in resolving issues, often going above and beyond. Many appreciate the quick response times, which ensure prompt resolution of queries and concerns. Furthermore, people are very satisfied with the quality of the products, finding them effective and easy to use. However, some customers also noted issues with their orders, such as receiving missing or damaged items upon delivery. Additionally, a few other people also felt that some products had quality concerns, like items drying out quickly, finishing prematurely, or being unsuitable for their needs.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Product

Users describe positive interactions with product, highlighting fantastic quality and great prices, with many... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the promptness and helpfulness... See more

Response time

Consumers find response times to be very positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a gre... See more

Rated 5 out of 5 stars

Can't fault customer service the pump didn't work initially, but I was told how to fix that really promptly . I'm ordering a slightly darker shade,as the one I chose was just a bit too light, I love t... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,428)

520 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome service!

Awesome service! I made a mistake on my order which was being shipped overseas and Deborah was so helpful in getting my order corrected before it was shipped. In doing so, she saved me time and money! Thank you so much!! The dual eyebrow pens are fabulous, if you haven’t tried them, you need to!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Missing item looked after by Deborah

Received an order today 12.6.2026 and haf an item missing. Emailed customer service & within 5 mins Deborah had responded to my email and was already sorting the issue with no hesitation. Brilliant!

June 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous Customer Service

Absolutely, Brilliant.
I had a issue with an item arriving broke. Contacted customer service and was in touch with Ann. She sorted me out straight away. Excellent customer service.
Absolutely love bperfect, never any problems at all.

June 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I had a small issue with my order and sent on an email. The very lovely Robyn emailed me back and had it resolved straight away. She is a credit to the BPerfect team and I will definitely order again.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Popped into store today

Popped into store today , I have been going through chemo and struggling to draw my eyebrows . Forgot the name but the girl was amazing, colour matched me and drew them on and showed me exactly what to do . She also offered me to go back in if am struggling and they show me again . As someone who is nervous and very anxious about the changes in my appearance she made me feel so at ease and relaxed would definitely go back

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

I loved the experience at BPerfect…

I loved the experience at BPerfect Cosmetics at Blanchardstown. Mega is an excellent professional, my makeup was perfect and my hair was amazing too. I highly recommend their services and products. Thank you for the enjoyable experience.

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Ordered from BPerfect on a Sunday…

Ordered from BPerfect on a Sunday morning, on receipt of my confirmation realised I had the wrong address in for postage of my package. I emailed to ask would it be possible to change the address. Deborah got back to me very quickly - I didn’t expect a response to at least Monday but she had it sorted before Monday. Very grateful for this quick and efficient service.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

What a great shop in abbeycentre

What a great shop in abbeycentre. The staff are fantastic 😊 they were so helpful and lovely, was just a great experience being in the store today....will be buying from this store from now on.

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Ann regarding P&P

Ann, has been very helpful and extremely good to reply to my emails regarding being charged £6.99 p&p to the Isle of Man 🇮🇲 we are not in the EU so shouldn’t be getting charged the £6.99 it should just be normal standard p&p prices. Ann kindly has refunded me my p&P and said she will get this issue solved, so that it doesn’t keep happening as it has in all my previous orders. Thanks so much Ann for all you help with this issue Angela 😁

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered foundation & bronzing powder

Ordered foundation & bronzing powder, but unfortunately the powder came smashed to bits! Got on to customer service & Deborah sorted it for me in no time with a replacement, fantastic service Tk you .😉

May 8, 2026
Unprompted review

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