Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more
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Company details
Written by the company
Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Contact info
8 Enterprise Crescent, BT28 2BP, Lisburn, United Kingdom
- www.bperfectcosmetics.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Deborah in customer services was…
Deborah in customer services was fantastic helped me rectify an issue with my order in a very timely manner can I just say it was my mistake in doing the order not b perfect
Just wanted to say a big thank to…
Just wanted to say a big thank to Robyn, changing the colour of the skin tint I ordered the wrong colour I sent a mail on Sunday when I realised and woke up Monday to an email to say my order had been amended great service and so quickly. Thank you, much appreciated. Carol
Great customer service
Great customer service, lovely staff and extremely helpful
Best Budget tan
Out of 10, I give this 8, it is a top performer, makes my middle aged skin glow! Without streaks or patches, the price is good! Its not expensive, but gives expensive vibes..my No.9 is Bali Body, but really 8&9 are very similar....my no.1 performer is Loving Tan which is outstanding!!+ but comes with q hefty price tag....Bperfect and Bali Body are definitley the best budget tans for sure.
Deborah sorted my issue quickly
Deborah sorted my issue quickly. Thank you. Hassle free
Excellent response from customer…
Excellent response from customer service.
I received my order of Skin Tint promptly from BPerfect. Unfortunately, the tube seemed to be just half full....on pressing the tube to release some product onto my brush, the tube was almost flat by the time any product appeared. I emailed customer service and my complaint was resolved quickly by Deborah, much to my satisfaction and appreciation. A satisfied customer.
Awful company
Awful company
I have no stores close to my home so used a guide online to try match my skin tone online. I ordered foundation and with the packaging it needs unsealed to be able to see the colour, I did not use the foundation and the bottle shows this, I contacted bperfect to ask can i return as it was expensive and I just need a lighter colour, they responded with a very cheeky customer service member to say they cant help me, not even offering to let me return to prove the make up hasn't been used/touched, how is anyone supposed to match their skin to foundation if they dont do proper matching or let you return unused products? awful service, awful customer service, will not use again and would advise no one else to.

Reply from BPerfect Cosmetics
Very good customer service
Very good customer service, I ordered make up and need it asap messaged them and it has been dispatched already, delighted with the service, thank you 😊
Missing item..solved within seconds
Ordered from a tik tok live and when my order was delivered I noticed an item was missing. Once I contacted their customer service, it was no hassle at all I had the missing item delivered the following day. Thanks again
I’m very impressed
Ordered a fake tan aerosol, tan mitt and lashes to try and had a little delivery hiccup — it was marked as delivered somewhere I don’t even have! I contacted customer services and they sorted it so quickly, sending out a replacement order which arrived safely. 🌟
Really impressed with the service and speedy resolution. One very happy customer! 💕
I have used BPerfect on a few different…
I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relation to a mistake I had made with an order. Ann replied back within the hour to say the issue had been rectified and my money would be refunded.
After a little hiccup with my order
After a little hiccup with my order, the lovely Ann, quickly got it resolved and my package on its way with super fast delivery. Thanks 5 ⭐ service
Amy at your Enniskillen store
Amy at your Enniskillen store. She is a credit to your organisation. I went in today for some advice about foundation. She was very knowledgeable and helpful and listened to what I was wanting to achieve. She sat me down and colour matched my makeup. It was an absolute pleasure and I was delighted with the results. Millie her colleague was also in the store and she too was so nice and friendly. Thank you 😊
Bperfect Support Team.
I emailed the BPerfect support team regarding a product query. I was put in contact with Ann in which she was a great help, she replied instantly and resolved the query straight away. Thanks Ann
Customer care excellence
I would like to thank Deborah in the customer care team for handling my issue. I purchased an Island edit bag in store and upon opening the bag I discovered a product was missing. I contacted the customer care team to try and resolve the issue. Deborah got in touch very quickly and consistently until the matter was resolved and offered me the range of shades to choose from for the item and has arranged for it to be delivered to my address.
Ordered the tanning oil .and it…
Ordered the tanning oil .and it happened to open in transit and got all over the other few bits in the box . Contacted them and was taking to ann and had a new tan on the way
Much appreciated
Great customer service 😃
Amazing BPerfect Customer Care Team
I had made a request to expedite shipping on an item that was a gift and it was honoured. Ann was fantastic and sent prompt emails to confirm everything. Thank you so much!!
Absolutely excellent friendly customer service
Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a great name. Well done Ann and thank you. Really nice to have a friendly interaction.
Missing item
I had a missing item and I sent an email, Ann replied back and was very helpful and very friendly. Ann's customer service was great
Thanks again
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