BPerfect Cosmetics Reviews 

3,428
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers had an excellent experience with this company, consistently praising the exceptional customer service. Customers highlight the staff's helpfulness, kindness, and proactive approach in resolving issues, often going above and beyond. Many appreciate the quick response times, which ensure prompt resolution of queries and concerns. Furthermore, people are very satisfied with the quality of the products, finding them effective and easy to use. However, some customers also noted issues with their orders, such as receiving missing or damaged items upon delivery. Additionally, a few other people also felt that some products had quality concerns, like items drying out quickly, finishing prematurely, or being unsuitable for their needs.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Product

Users describe positive interactions with product, highlighting fantastic quality and great prices, with many... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the promptness and helpfulness... See more

Response time

Consumers find response times to be very positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a gre... See more

Rated 5 out of 5 stars

Can't fault customer service the pump didn't work initially, but I was told how to fix that really promptly . I'm ordering a slightly darker shade,as the one I chose was just a bit too light, I love t... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,428)

520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deborah in customer services was…

Deborah in customer services was fantastic helped me rectify an issue with my order in a very timely manner can I just say it was my mistake in doing the order not b perfect

July 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Just wanted to say a big thank to…

Just wanted to say a big thank to Robyn, changing the colour of the skin tint I ordered the wrong colour I sent a mail on Sunday when I realised and woke up Monday to an email to say my order had been amended great service and so quickly. Thank you, much appreciated. Carol

July 6, 2026
Unprompted review
Rated 4 out of 5 stars

Best Budget tan

Out of 10, I give this 8, it is a top performer, makes my middle aged skin glow! Without streaks or patches, the price is good! Its not expensive, but gives expensive vibes..my No.9 is Bali Body, but really 8&9 are very similar....my no.1 performer is Loving Tan which is outstanding!!+ but comes with q hefty price tag....Bperfect and Bali Body are definitley the best budget tans for sure.

July 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent response from customer…

Excellent response from customer service.
I received my order of Skin Tint promptly from BPerfect. Unfortunately, the tube seemed to be just half full....on pressing the tube to release some product onto my brush, the tube was almost flat by the time any product appeared. I emailed customer service and my complaint was resolved quickly by Deborah, much to my satisfaction and appreciation. A satisfied customer.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company

I have no stores close to my home so used a guide online to try match my skin tone online. I ordered foundation and with the packaging it needs unsealed to be able to see the colour, I did not use the foundation and the bottle shows this, I contacted bperfect to ask can i return as it was expensive and I just need a lighter colour, they responded with a very cheeky customer service member to say they cant help me, not even offering to let me return to prove the make up hasn't been used/touched, how is anyone supposed to match their skin to foundation if they dont do proper matching or let you return unused products? awful service, awful customer service, will not use again and would advise no one else to.

July 1, 2026
Unprompted review
BPerfect Cosmetics logo

Reply from BPerfect Cosmetics

Hi Lisa please see a copy of our return policy below stating the products must not be opened or used in order to return them or receive a refund.

Thank you for your email, please be aware we can only accept returns of unopened and unused products. If this is the case I have attached our return policy below. Please do not worry about having a printer just put a note in with your return containing the details requested on the form. Please keep a copy of your postal receipt as proof of postage and address FAO Customer Care.

Hope this helps!



https://www.bperfectcosmetics.com/policies/refund-policy

Rated 5 out of 5 stars

Missing item..solved within seconds

Ordered from a tik tok live and when my order was delivered I noticed an item was missing. Once I contacted their customer service, it was no hassle at all I had the missing item delivered the following day. Thanks again

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

I’m very impressed

Ordered a fake tan aerosol, tan mitt and lashes to try and had a little delivery hiccup — it was marked as delivered somewhere I don’t even have! I contacted customer services and they sorted it so quickly, sending out a replacement order which arrived safely. 🌟

Really impressed with the service and speedy resolution. One very happy customer! 💕

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have used BPerfect on a few different…

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relation to a mistake I had made with an order. Ann replied back within the hour to say the issue had been rectified and my money would be refunded.

June 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Amy at your Enniskillen store

Amy at your Enniskillen store. She is a credit to your organisation. I went in today for some advice about foundation. She was very knowledgeable and helpful and listened to what I was wanting to achieve. She sat me down and colour matched my makeup. It was an absolute pleasure and I was delighted with the results. Millie her colleague was also in the store and she too was so nice and friendly. Thank you 😊

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Bperfect Support Team.

I emailed the BPerfect support team regarding a product query. I was put in contact with Ann in which she was a great help, she replied instantly and resolved the query straight away. Thanks Ann

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Customer care excellence

I would like to thank Deborah in the customer care team for handling my issue. I purchased an Island edit bag in store and upon opening the bag I discovered a product was missing. I contacted the customer care team to try and resolve the issue. Deborah got in touch very quickly and consistently until the matter was resolved and offered me the range of shades to choose from for the item and has arranged for it to be delivered to my address.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered the tanning oil .and it…

Ordered the tanning oil .and it happened to open in transit and got all over the other few bits in the box . Contacted them and was taking to ann and had a new tan on the way
Much appreciated
Great customer service 😃

June 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing BPerfect Customer Care Team

I had made a request to expedite shipping on an item that was a gift and it was honoured. Ann was fantastic and sent prompt emails to confirm everything. Thank you so much!!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent friendly customer service

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a great name. Well done Ann and thank you. Really nice to have a friendly interaction.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Missing item

I had a missing item and I sent an email, Ann replied back and was very helpful and very friendly. Ann's customer service was great
Thanks again

June 8, 2026
Unprompted review

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