God information forud for min pakke landede rettidig i rette pakkeshop - Så alt er godt👍
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See what reviewers are saying
BR are really good to resolve things. I almost gave 4 stats because there was a dispute on an expensive paw patrol toy that was under the 2 year warranty which broke in a very essential part that made... See more
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Best price with LEGO Technic 42207 Ferrari SF-24 F1 in North Europe. Good communication, continuous updates of the package status. Option for home delivery. Great online shop, just like them physical... See more
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I had ordered a gyngestativ wirh accompanying gynges. 1. wirhout any sporing or Information it had been thrown in our indkørsel 2. even much worse: We had to male an urgent reklamation because the... See more
Company replied
Company details
About BR
Written by the company
Hos BR har vi et bredt sortiment af legetøj til børn i alderen fra 0-12 år.
Vores mål er at få smilet frem hos børnene, ligesom vi ønsker at alle forældre skal være trygge ved at lade deres børn lege med vores legetøj. Derfor stræber vi altid efter at kunne tilbyde et bredt udvalg af legetøj af høj kvalitet.
Det er vigtigt for os, at du får en god oplevelse, hver gang du køber legetøj hos BR, og vi tilbyder derfor en omfattende kundeservice i vores webshop og i alle vores lokale BR butikker.
Kontakt os:
Du kan komme i kontakt med vores kundeservice her.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- www.br.dk
4.1
Great
18K reviews
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Reply from BR
Kære Anita 🎈
Tusind tak for din anmeldelse.
Det er smaddergodt at høre, at det ikke var en jungle at finde frem til de seje legesager, som du var på jagt efter.
Vi elsker glade gæster, og vi vil gøre vores bedste for, at du altid får en god oplevelse hos os. 💂♂️
Ha' en fantastisk dag! ☀️
De bedste hilsner
Malene
BR
God side nem at fine det man vil se
August 26, 2023
Reply from BR
Halløjsa Paw,
Mange tak for din fine anmeldelse.
Det betyder meget for os og alle vores legekammerater, at vores fortryllende hjemmeside gjorde det nemt at finde lige det, du stod og manglede 📦️
Vi glæder os til at tage godt imod dig igen en anden gang.
Ha' en fantastisk dag 🎈️
De bedste hilsner
Helene
BR 💂️
Super service
August 26, 2023
Reply from BR
Halløj Susanne,
Hurraa! Hvor er det en skøn anmeldelse 🤩️
Det er smaddergodt at høre, at det var nemt og sjovt at købe nye legesager hos os.
Vi håber, at de seje nye sager giver anledning til en masse sjov og spas 🤸️
Ha’ en fantastisk dag! 🎈️
De bedste hilsner
Helene
BR💂️
Reply from BR
Kære Bodil
Tusind tak for din anmeldelse.
Det er smaddergodt at høre, at det ikke var en jungle at finde frem til de seje legesager, som du var på jagt efter.
Vi elsker glade gæster, og vi vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Ha' en fantastisk dag!
De bedste hilsner
Malene
BR
Hurtig ekspedition og levering
August 21, 2023
Reply from BR
Halløj Jette,
Vi kan slet ikke tørre smilet af vores læber - 5 stjerner - wauw! 🤩️
Det er smaddergodt at høre, at dine seje legesager blev leveret med lynets hast, og så håber vi bare, at I bliver rigtig glade for jeres nye sager 📦️
Vi glæder os sådan til, at I kommer igen 🎈️
De bedste hilsner
Helene
BR 💂️
Reply from BR
Hi Rohit
Thanks for your review!
We're glad to hear that you found tons of cool choices on our site and found it all easy to navigate, so you could pick exactly the stuff you needed.
We hope the new toys will spark lots of joy and look forward to your next visit.
Have an awesome day!
Kindest regards
Pernille
BR 💂♂️
Reply from BR
Kære Inge
Vi kan slet ikke tørre smilet af vores læber - 5 stjerner - wauw!
Det er smaddergodt at høre, at alt gik nemt, og dine seje legesager blev leveret med lynets hast. Så håber vi bare, at I bliver rigtig glade for jeres nye sager.
Vi glæder os til, at I kommer igen.
De bedste hilsner
Pernille
BR 💂♂️
God rkspedition
July 26, 2023
Reply from BR
Kære Else
Woow manner! 5 stjerner? Dét er vi bare rigtig glade for.
Vi står med åbne arme klar til at give dig en 5-stjernet oplevelse igen.
Ha’ en dejlig dag.
De bedste hilsner
Christine
BR
Reply from BR
Kære Søren
Tusind tak for din anmeldelse!
Det er smadderdejligt at høre, at vores legekammerater kom lynhurtigt gennem labyrinten og fik pakket dine nye seje legesager i en fart.
Vi glæder os til at tage imod dig igen næste gang.
De bedste hilsner
Lia
BR
Det var super let at finde og let at…
Det var super let at finde og let at komme til betaling
July 11, 2023
Reply from BR
Kære Lene
Tusind tak for din anmeldelse.
Det er smaddergodt at høre, at det ikke var en jungle at finde frem til de seje legesager, som du var på jagt efter.
Vi elsker glade gæster, og vi vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Ha' en fantastisk dag!
De bedste hilsner
Pernille
BR 💂♂️
❤️❤️❤️❤️❤️thank you so very much beautiful…
❤️❤️❤️❤️❤️thank you so very much beautiful people 😘😘😘😘😘😘😘
July 10, 2023
Reply from BR
Dear Nadia
Wooow, 5 stars? Thanks so much! 🤩
We’re so happy you’ve had such a good time with us. We’ll be ready with open arms to welcome you back for your next visit.
Have a great day.
Kindest regards
Pernille
BR 💂♂️
Reply from BR
Halløjsa Erik,
Jubii, det er da bare en smadder dejlig anmeldelse 🤩️
Vi elsker glade gæster og vi vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Du ønskes en fantastisk dag 🎈️
De bedste hilsner
Helene
BR 💂️
I had ordered a gyngestativ wirh…
I had ordered a gyngestativ wirh accompanying gynges. 1. wirhout any sporing or Information it had been thrown in our indkørsel
2. even much worse: We had to male an urgent reklamation because the entire gyngestativ collapsed with my 2.5 year old daughter. It was damn farligt and the quality was so low that even the shrews were inside out.
After 2 weeks the gynge is still laying in our garden because i did not even get a reply! We sent fotos and everything with but no one reacts
June 14, 2023
Unprompted review
Reply from BR
Dear Familie Bock
Thank you for your review.
We are very sorry to hear about your experience with the swingset and we are glad to hear that you daughter did not get hurt.
We have had a closer look at your inquiry. Our After Sales team has investigated the matter with our supplier as our supplier is an expert on the product.
Based on their investigation they have informed you os the following:
When setting up a swingset, it is important to follow the entire installations manual step by step. Based on the photos provided, the swingset has not been anchored correctly. Accordring to the installations manual it is the customers responsibility to ensure that all safety precautions have been made to ensure the safety of the children - this includes anchoring the swingset.
Since the swingset has been put into use before all steps in the instructions have been completed, we are forced to reject your complaint.
Kind regards
Matilde
BR
Reply from BR
Kære Anders
Tak for din anmeldelse.
Årsagen til gebyret er, at vores legekammerater ude i butikken tager turen rundt i butikken for at samle dine varer og gøre det hele klart til afhentning. Det dækker derfor over de ekstra hænder, det kræver at det hele er klart, når du kommer.
Konceptet er en mulighed for at reservere sager fra butikkens beholdning, så en anden gæst ikke når at komme dig i forkøbet. Vi beder om, at man henter sine varer på bestillingsdagen eller dagen efter, så de ikke hober sig op på hylderne.
Vi håber, du bliver glad for din bestilling.
Ha' en skøn dag.
De bedste hilsner
Malene
BR
Reply from BR
Kære Pia
Vi kan slet ikke tørre smilet af vores læber - 5 stjerner - wauw!
Det er smaddergodt at høre, at dine seje legesager blev leveret med lynets hast, og så håber vi bare, at I bliver rigtig glade for jeres nye sager.
Vi glæder os til, at I kommer igen.
De bedste hilsner
Pernille
BR
Easy to order and great that you can…
Easy to order and great that you can pick up from so many locations :)
June 1, 2023
Reply from BR
Dear Scummpi
Thank you for your review. 🎈
It’s so nice to hear that our website gave you no trouble, and that it was lightning fast to find exactly the cool stuff you were looking for.
We’ll do our very best to make sure that you always have a great experience with us.
Have an amazing day! 💂♂️
Kindest regards
Malene
BR
Super god hjemme side
April 20, 2023
Reply from BR
Kære Lene
Tusind tak for din anmeldelse.
Det er smaddergodt at høre, at det ikke var en jungle at finde frem til de seje legesager, som du var på jagt efter.
Vi elsker glade gæster, og vi vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Ha' en fantastisk dag!
De bedste hilsner
Lia
BR
Super let at gå til
March 17, 2023
Reply from BR
Kære Charlotte
Tusind tak for din anmeldelse! 🤩
Det er smadderdejligt at høre, at vores legekammerater kom lynhurtigt gennem labyrinten og fik pakket dine nye seje legesager i en fart. 🏎
Vi glæder os til at tage imod dig igen næste gang.
De bedste hilsner
Matilde
BR 💂♂️
Reply from BR
Kære Mr Meth
Tak for din anmeldelse.
Årsagen til gebyret er, at vores kammerater ude i butikken tager turen rundt i butikken for at samle dine varer og gøre det hele klart til afhentning. Det dækker derfor over de ekstra hænder, det kræver at det hele er klart, når du kommer.
Konceptet er en mulighed for at reservere sager fra butikkens beholdning, så en anden gæst ikke når at komme dig i forkøbet. Vi beder om, at man henter sine varer på bestillingsdagen eller dagen efter, så de ikke hober sig op på hylderne. Vi håber, du bliver glad for din bestilling.
Ha' en skøn dag.
De bedste hilsner
Christine
BR
Sorry apologies rob from British gas…
Sorry apologies rob from British gas you weren't a waste of time
January 29, 2023
Unprompted review
Reply from BR
Hello Carole
Thank you for your review.
We are sorry to hear that you have experienced some issues.
We are not completely sure if it has anything to do with an order placed on our website BR.dk or if you have had this experience somewhere else.
If it is with us, then you are more than wlelome to contact our customerservice on kundeservice@br.dk
Kindest regards,
Matilde
BR
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