Brabantia Reviews 

Extremely responsive and helpful. Knowledgeable regarding their parts for rotary dryer and great attitude and very pleasant.

I bought a Brabantia washing line, thinking it would be good quality. The bracket that holds one of the arm supports broke from the wind. I contacted Brabantia with photos of the broken part, photos of their brand name on the product, a copy of the invoice and a video of the washing line moving freely despite being broken. All which they requested. Although still within guarantee, they would only offer me a 10% discount to rebuy the same product. I also requested their hoja de reclamaciones four times which they ignored. Terrible customer service and a product not fit for purpose. I also previously bought a Brabantia bin ,which the lid mechanism broke within a year and can see from the long list of complaints they have already received, that this is a common problem. Don't waste your money on Brabantia, expensive and poor quality!

Cannot praise customer support enough, touch bin lid stopped working, I contacted customer support yesterday got a reply today to say the new part is on its way, AMAZING support and service, highly recommend

We purchased a kitchen bin and although certainly not the cheapest, we felt that we were buying a quality product from a trusted and respected brand. Sadly just over 2 years an internal part failed which meant that the bin lid no-longer opened as it should via the foot pedal. I contacted customer service via email with proof of purchase, photos of the failed part and received a response a day or so later stating that a new bin would be sent out to me, free of charge, under warranty. Couldn't ask for more!

Excellent customer service from Jo. No quibble and everything well explained. Very impressed.
I now have the information I needed, quickly and efficiently.

Excellent service, on the 2 occasions I've contacted the company their response and resolution has been brilliant, no quibbles just replaced the item.

Excellent courteous and professional response to my query-couldn’t fault it and certainly exceeded my expectation

Internal bin with a supposedly 10 year warranty rusty after 3 years. I no longer have the debenhams receipt for this. Customer service refuse to even buy a replacement part as I don't have any receipt.

Yet I gave serial number which I'd hope would offer some traceability but no.

Unlikely to be buying brabantia in the future

Awful company. They sell products with a ‘10 year warranty’ but won’t send any parts out. Bin lid breaks, and they want £40(!!!) plus shipping just for a replacement lid. Absolute con artists

Please reply to emails
No reply received to initial query sent 7 days ago

Absolutely fantastic service. Had a little problem with my bin lid which I bought in 2016!! Yes 2016. Rang Brabantia and spoke to Ruth who was so very helpful and she confirmed I had a 10 year guarantee so would send me a new bin lid. Where else can you get 10 year guarantees on kitchen bins??? Nowhere…their products last forever. Thank you Ruth x

The poorest client support in the world!
The 10 years warranty is obviously just a marketing tool to make you buy their products. I paid over £100 for a laundry bin and less then a year the material is in such a horrible shape however they said they can’t do anything about it.
Their products are nice looking however the customer service is sucks!

I was really impressed with the excellent customer service, especially Jo. She was able to resolve the issue promptly and sent a replacement item out to me within 24 hours.

I was greatly impressed by the service given by the Customer Service Department. They deserve maximum credit and some. You have one very satisfied customer here who is so grateful. Thank you is not sufficient.

I have a Brabantia 60 litre bin which I have had for at least 15 years. Recently the lid failed to clip shut.
I contacted Brabantia and to my surprise they sent me out a replacement clip totally free - amazing customer service from Jo Pursall at Brabantia 👍

Almost 3 years ago I purchased a Pedal Bin on their official website. Unfortunately, the pedal system broke. I wrote down an email to the custom service asking for the broken spare part to replace (without any receipt nor proof of purchase) and they sent a brand new product!!!
I really appreciated the professional service they offered.

Purchased a brilliant Rotary Drier in 2019 and have just made a warranty claim due to a twisted arm on it!
Email response back from Jo within a couple of days of sending the photos through the website claim form, apologies for the delay & a new one due to be sent out in two to three days- couldn’t be better, thank you Jo P.

Usually experience very high standard of service from Brabantia , however this time i have sent an email and had no response which is disappointing. Also they do not now accept calls from customers ( how dare a customer expect to talk to a human rather than wait for a response that has not been forthcoming .
Brabantia's previous high standards seem to be a thing of the past .

Bought a wall mounted rotary washing line a year ago, one of the arms had gotten bent. Contacted their support team, not only were they fast and friendly, they also supplied me with a brand new product. I've been happy with thr product and I can now say I'm happy with the service they provide.

Brabantia products are pretty but quality isn't very good. They will rust quickly, pedals on trash cans break easily.
Not worth the price they cost.
Look like crap very quickly.
I owned several so I could see all this first hand.