Brabantia Reviews 

How to start? Stay away from Brabantia, shocking customer service!

I really trusted this company until we had a problem with one of the products purchased from themselves and that proved they don't care about their customers but only false advertise their products!

We purchased a Brabantia Bo Touch Bin price tag £250 approximately 2 years ago. Brabantia advertised as the bin comes with peace of mind 10 years warranty. However both bin buckets are starting to have cracks, one broke and the bin lid cannot be closed as the bucket won't sit properly in the compartment.

We have raised a warranty claim to Customer service and kindly ask for replacement bucket(s), however Brabantia rejected due to "wear&tear".

Nowhere in the warranty terms states about the "wear&tear" however they wash their hands easily.

Also, other people complained about the bin buckets in reviewing the Bin too this show us how poor they are manufactured!

Its clearly that you should stay away from this fake company and their products as even if you have 100 years warranty when you buy a product from them you cannot use it! The item must be boxed to develop a fault in the box, and then maybe they will accept to replace it instead of making up a "wear&tear" reason!

I will be writing a formal complaint shortly after leaving this review and I hope someone competent from the management will take ownership and respond in writing to it, and explain what exactly the warranty covers, as it seems like they are not following their own T&C's.

It would've been much easier to spend £250 buying 5 bins priced at £50 each that only comes with 2 years warranty and then would last 10 years instead of buying an expensive bin from Brabantia that cannot be used within 2 years!

I am very disappointed and I would take this further as the customer service received so far is appalling!

I do not recommend Brabantia to anyone!

Excellent customer service and quick response. Was offered a replacement straightaway with no issues.
I would definitely recommend Brabantia and it's products for good quality and service.

Brabantia wall fix mounted rotary washing storage box. Everything seem OK. Until the top and bottom plastic covers have damaged on the doors. Contacted customer services who were very helpful and were unable to help me in sourcing replacement parts. Which should be available has a service part. Now using without storage box.

Purchased an ironing board in 2019 and have just made a warranty claim. This was dealt within 2 days of raising the claim via website form, swiftly and hassle free with professionalism demonstrated by the adviser, Jo P.

Fantastic customer service from Jo. She responded very promptly to the customer service request and handled the issue quickly, efficiently and politely. Jo provided a generous "goodwill" replacement part after damage which wasn't covered by the warranty. I didn't expect that and was extremely grateful.

Superb service from Jo. Quick and helpful responses. Can't be faulted

Amazing customer service from Jo at Brabantia. Replies were quick and helpful whilst showed knowledge of her product, very happy with service.

If i could give 0 stars i would.
Purchased a bin from argos 3 months ago. Foot pedal to lift lid recently stopped working and we was having to lift lid manually. Bin cost £60.
Emailed brabantia on 6th Feb 24 (received aknowledment email to say they have received my request) following week still hadnt had a reply. Called and spoke to a lady called Ruth, explained email hadnt been replied to and she advised to make contact again because they were having some trouble receiving submitted forms. I sent email again (wish i didnt bother) this time received a reply later in afternoon from Jo. She asked me to attach some more photos. I replied instantly with extra photos. She then replied asking me for a video of the problem and my orignal receipt. Again i replied straight away with these attached.
I then received an reply from her to say she would arrange collection of broken bin and once it has been received back she would arrange for a new one to be sent.
I replied and asked if collection of broken one and delivery of new one can be arranged on same day as if not, this would mean i am without a bin for however long.
She rudely replied and said its their policy to receive broken one back first before sending a replacement. As i know this is utter rubbish and upon reading their warrenty documents online i explained i didnt think it was fair i should be left without and Could she not possibly arrange for them to be exchanged on the same day, if not, please send me a copy of the poilcy where it states the broken one is to be received first before replacement one is sent. Again, she abrubtly told me... this isnt written in a policy it is what they are taught in training.
I then asked to speak with a manager and she replied 'SHE had spokeN with her manager and her manager agrees with her (convinient) and if i am not willing to comply she can not assist me any further.

I told her this was very poor customer service.

The next day i received a reply from Charlotte (appearently a customer service manager)
She suggested i should keep the inner bin bucket and return the outer part only. I mean what kind of solution is this???
1. The inner bucket isnt sturdy to be freestanding - i have 3 children so would just create chaos and mess.

2. What kind of solution is this from a so called customer service MANAGER?

The service i have received from both ladies is appalling and i am deeply dissatisfied.

Had a brabantia 50L bin lid and the plastic hinge had broken. Although it was purchased back in December 2015 Brabantia customer service dealt with it efficiently and courteously and promptly replaced it Free of charge & received replacement within 4 days. Their warranty action is as good as they promise!

The lid on my bin broke and although I bought it 8 years ago Brabantia offered to send me a free replacement. Their customer service is just fantastic. What a brilliant company. They make great products and back them up with excellent aftercare.

I have a few Brabantia items and decided to get a rotary washing line. Unfortunately the main pole broke so I contacted Jo at Brabantia with a few photo’s attached. They couldn’t have been more helpful and have kindly sent me a replacement free of charge. This sort of customer service goes a long way as I will purchase more from Brabantia knowing they can back up their products.

Fabulous Customer Service! I had a 7 year old Brabantia bin that had some rust on it and contacted their Customer Service department. Replies received from Ruth within a few hours and replacement bin on its way. Has convinced me only to buy my bins from Brabantia in future.

Order Brabatia wall mounted washing line on line with B&Q. To be dispatched directly thru Brabantia. Received notofication 3 days later from Brabantia that they had dispatched item using DX. Received delivery details from DX (Wed). Didnt arrive. Rang Brabantia (very poor customer hours). Was advised that it should arrive in 2 days (Fri). It didn't. Brabantia customer service had closed that late afternoon. Rang Brabantia on Mon and they were to check what had happened and come back to me. They didn't. I rang them back and was told to contact B&Q re refund as DX had probably lost the package. As my contract with Brabantia I asked to speak to a manager. After a discussion she then agreed to resend item using a different courier. On tues I received txt saying DX would deliver original package by 5.20pm. They didn't. Rang DX and apparently the driver had run out of time. Package potientially to be delivered tomorrow (Wed). I will not hold my breath. All in all very poor from Brabantia as it was left up to me to constantly chase and track this parcel. Their products may be quality but their customer service is not. Buyers beware!! This is an abridged version of the whole sorry episode..

two times came broken/faulty products. I returned the 1st one and never received the money back. Brabantia would not reply to my emails either. The order number is 11000580257. The product was returned on Nov 21st and the status on Brabantia & delivery company is that the product was received. It's been two months now.

With the 2nd faulty item, I requested the return label, but they never sent it to me despite my following up with them a couple of times. I decided to keep the product since I didn't receive the money back for the 1st one.

So never ordering again on their website.

Brabantia has a very high customer service ethic. Yodel delivered my order to somewhere else. It was replaced without demur and with alacrity. A company very easy to do business with

I received extremely good, efficient and helpful service firstly from Shannon who identified the spare part I required and then sent me one at no charge, followed by Jo who advised me how to fit the part when it arrived. I have never known such personal and prompt service from a Company and would have every confidence in buying from Brabantia again. Many thanks to both of you - lovely staff indeed.

Surprised…rare to not get ripped off these days.we are a Brabantia family,loyal to the brand for years, pesky magpies have now nicked our red washing line ground spike bung twice. Replacements are £10 + £2 p/p on e-bay but ordered 2 today on brabantia’s own web site for £2.50 each plus free p+p. Nice gesture I thought

What an amazing customer service team you have - firstly Shannon and now Jo have been incredibly helpful in helping us get our brilliant bin back into tip top condition. Such a pleasure to talk to happy and helpful people. We love our 30 litre Brabantia bin. Great company and great service. Totally recommend. Thank you :)

Shannon was so helpful, friendly and professional in sorting my query out. I am so impressed by Brabantia as a company with their service support, and excellent products, thank you!

The lid of my brabantia bin unfortunately failed to open. I had the bin for 1 year less than the 10 year guarantee.
Jo from the company replied quickly and after forwarding a video he arranged for a replacement lid.
The service I received was second to none and I am so impressed with the company. I would recommend them to anyone.