Brandymelville Reviews 

YOU LITERALLY MADE A GIRL WHO DIDNT HAD A FOUNDATION ON HER FACE PAY FOR A SHIRT THAT HAS STAINS FROM FOUNDATION BECAUSE YOU THINK THAT SHE MADE IT DIRTY GUYS PLEASE BE SERIOUS

DO NOT USE THIS COMPANY. I haven’t received my £500 order i had to file a court thing & they’re saying i’m a fraudster because i used a different email last time. Assholes

horrible customer service

I submitted an order, and that's when I realized, that billing address is wrong. Wanted to correct it, can't. I have to fill out some paper work. It was a present for my granddaughter and now she will receive a bill. And why this company is hiding their contact info. I was fishing on the internet that information. Hardly found that and learn, better not to contact them.

horrible. just horrible.

I can only repeat the other's experiences. I ordered two T-Shirts for my daughter. One of them was ok, but we wanted to return the other one. It would be possible, yes. But I would have to pay the postage and the insurance for the postage myself and would not get it returned. And the return-address is in Slovenia, so it would at least be about 15 EUR for a T-Shirt with a price of 25 EUR. This does not make sense.

Of course, they hinted it on their website, but you really have to look for this. It's not obvious.

So, the only option for me is, try to sell this T-shirt myself and to make a bad report.

Haven’t received my parcel for over a month and no refund or anything. Postman forged my signature and i have overwhelming proof i didn’t receive it including ring doorbell footage and my signature doesn’t match the one on the “delivery confirmation”.

Brandy melville have ghosted my emails.

Do not use, spent over £409 with them and items crammed into a bags. Asked for a box if placing a second order to which they agreed. Placed the order then wouldn’t ship in a box. Dreadful customer service and quality of items already received is not great. Wouldn’t waste your money

My teen received a sweatshirt from Brandy Melville as a gift. After just one wash, the zipper completely came off. We asked the store for an exchange, but the manager refused. Instead, they gave us a customer service number—no one ever answers, and the voicemail doesn’t even confirm that you’ve reached Brandy Melville. Sadly, that’s no surprise.

I don’t let my kids shop there—especially after watching the Netflix documentary Brandy Hellville & the Cult of Fast Fashion. It reveals the founder's openly racist and misogynistic views, and how the brand promotes disordered eating and toxic body standards among young people.

Please don’t support this company with your hard-earned money. It’s not just bad customer service—it’s a harmful brand with deeply troubling values.

Placed a £180 order with Brandy Melville. It was left in a “safe place” and found a week later opened, with two items missing and one damaged. Customer service insisted everything was packed and delivered “undamaged,” but ignored the fact I didn’t receive the full order. No refund, no replacement, and they stopped replying. Really poor experience and disappointing customer care.

I have ordered countless times online, they delivered my most recent order to a different location and it was not there when I went to look for it. They refused a refund or replacement, because I had a parcel that got lost in transit (reflected on tracking) about two years ago, with about 6 orders in between, so accusing me of lying because I have got in touch before. They then ignored every e-mail following, where I have been polite and explanatory. They have kept my money (it was a big order) and I do not have my items. Do not order from them

I find it super weird that there's only one size for their clothing, and all the models on their website are white and skinny. I refuse to shop at brandy until they start actually including other sizes and supporting body positivity. The clothes are bland and boring anyways. Do better, Brandy.

I won't even rate one star for this company. I purchased a handbag online but it was too small. I returned it with my own postage within 2 days for a refund. However, I got a reply from Customer Service indicating that bags are not allowed for return even though it is brand new with tag. It is clearly violate the UK distant selling rule with 13 days cancellation (withdrawal) right. Extremely bad experience.

I recently purchased a jumper for my daughter but she decided it didn't suit her so we returned it - BM's policy is we pay for returns.
On receipt they claimed we had damaged the sleeve causing a stain on the cuff so refused to accept the return and sent it back to me.
The stain was a very heavy perfume, not dissimilar to the smell that all BM clothes have on arrival. I rinsed the cuff under the tap but where the sleeve got wet it changed the jumper's colour from cream to pure white - it had very easily removed the dye or colour from the garment. This issue was an entirely manufacturing error.
Brandy Melville never answer the phone and chose not respond to my emails until I threatened them with Trading Standards for being in breach of Consumer Rights 2015 and Distance Selling Regs - they then issued a refund by return.

I bought an e-gift card online on 24 Dec 2024 as a birthday gift which did not arrive within a few days. I phoned their customer service line and received a message saying their mailbox was full so I sent an email - no response to that. I then sent a second email on 10 January 2025 - no response to that either. So no gift card and no customer service to resolve it. Effectively, have been cheated with no recourse. Appalling.

The Brandy Melville refund policy is against UK consumer laws for items bought online, but they don't care and refuse to refund. By law online items can be refunded if returned within the a timeline as long as they aren't perishable. Brandy Melville is breaching this and refusing refunds on items which are non-perishable. Do not buy from them.

Do not shop online. I have had a terrible experience with customer service after a duplicate order was placed when the website errored during the checkout process. I was told the duplicate order could not be cancelled and would have to be returned. I have had to pay 2 lots of postage, 1 lot of return postage and have now been told that the order included jewellery, which cannot be returned and has been sent back (despite being unopened and unworn). That’s another lot of postage. I am super disappointed in the customer service and will never be shopping here again.

It seems to be policy to spray perfume on all te store bought clothes. Even after a wash the scent is still very heavy. Why would Brandi Melville do this? It stinks and is bad for the environment. Besides this I do not see any sustainable clothes or (enough) organic clothing. In this world everybody can make a tribute.

Absolutely NO customer service. The 800 phone number tells you to send an email. I sent 4 emails and got no response. They say to return items within 30 days but you can't locate an address to send. The jacket I purchased was a Large Men's jacket. It barely fit me and I am petite. Do Not Purchase From Them! If I could have, I would have given 0 stars!

Horrible customer service with the store in the Kings Road staffed by a bunch of mean girls. For a shop that basically is overpriced and caters for the teenager They should really learn some customer service