Brandymelville Reviews 

Delivery was fast (3 working days), and there was good communication when it was delivered. I also received a free shirt worth 25 euros with the note “here's a little gift for you” + free pins. The clothes and bag feel of good quality and look nice!

Rubbish. Extremely expensive for bad quality clothing. The trousers always seem to wear out and don’t last. The fabrics are just bad quality. Trousers from stores like H&M last me years till present. Only had this problem with brandy and Melville

Terrible customer service. The store issued a credit and the "computer system wasn't working" so they said they would email me the credit. The email came through but saying they refunded me. They didn't refund me. I contacted Customer Service and they won't respond. I have been emailing them for weeks.

Okay to be honest I am a very easily influenced person in fashion, I follow trends etc, most often that Id like to admit this makes me buy cheap low quality items. Brandy Melvile is not the case. I understand that they are not inclusive, one size fits all does not cut it, Butttttt, as a pettite, short person, I find their items very comfortable and cosy. Brandy makes the best sweatpants, also cargos and 1005 cotton shirts
I love them personally but I understand everyone has a different experience....

I’m pretty shocked you can’t return any accessories, little purses, socks, necklaces/ bracelets. Let alone not able to get refund on clothes, only gift cards . Their market is kids, and this seems so wrong, taking advantage of those so young and inexperienced. The staff in Covent Garden were brilliant though. Just a shame the business model doesn’t follow that.

Shocking company would never order from them again … customer service is terrible .. kept sending me emails saying they hadn’t received payment and could I send them a screenshot as proof which I did at least 5 times… they never reply back after that !!! I eventually received my order after 5 weeks and that was because I opened a claim with PayPal!! So my daughters Christmas presents arrived nearly 3 weeks after Christmas !!!

I ordered my daughter a couple of E-vouchers for Christmas which she recently tried to use online. They did not seem to work so called into customer services twice (as I didn't have all the info to begin with). Both customer care advisors were extremely friendly and helpful. They re-sent the vouchers immediately which have now worked and we have placed an order. Working in customer care myself I really appreciated how I was dealt with today. Would definitely shop here again. 😊

Everything was as described. The measurements were as promised. Quality is nice. They didn't send one item (A pair of undies) but send a "free" tshirt to make up for it i'm assuming. Anyways can't complain. Amazing

Update. Still not heard despite trying to call and sending more emails, so taking the matter further**AVOID**Ordered items for daughter for Xmas. Arrived damaged due to clear lack of packing at the shops end. email as stated within 24hours and still awaiting a reply! Re sent email and still nothing. Have tried calling customer services but no one answers the phone - always an answer machine.
Appalling service and I shall be taking the matter further.

I'll start by mentioning the rude and conceited staff. Bad words spoken in the presence of customers. A terrible group of girls. No hello or inquiry about customers in need for assistance.
Why is there just one person working the till, too? Towards Christmas, there need to be more tills open.
In the end, I decided not to bother and left all the clothes I was going to buy on the side.

For the outfits, one star is given. Yes, I think the clothing are cute. However, after 30 degree wash, all three pairs of Nanda pants I purchased shrank!

DISGUSTING AVOID!!!! Nothing arrived but money taken …SCAM SCAM SCAM

Avoid this company as I bought a gift voucher e-card that I have yet to receive and Brandy Melville have yet to resolve the issue. So at this point nothing more than a scam. I wish I had read the previous reviews. Customer service unacceptable and inept at resolving the matter. I have reported the company to Pay Pal in the hopes of getting a refund for non-received goods.

Terrible customer service. I ordered a e gift card for a family member. Upon reaching the tills she was told there was no money on the gift card. I raised the issue with the customer service team who were no help what so ever. They now have £30 of my money they refuse to repay me.

I didn't recieve my order my 15 Yr old daughter order a top with her birthday money!

Poor quality, they look like they are for kids.

Went in with two teenage girls cashed up and ready to have a great spend up. One size wow!! Cannot try on any pj bottoms or underwear bottoms!!! Why the hell not!! U can try on swimwear!!! Left without making a purchase as girls couldn’t try sets on!! Ridiculous! Cashed up elsewhere …

Would rate 0 if I could. I bought an order online for £487 and it was delivered to the wrong apartment in my apartment block. Royal Mail unable to confirm where as the driver doesn’t remember the parcel. I’ve contacted Brandy Melville multiple times and all the did was confirm tracking as delivered and claim there’s nothing they could do. They even said they’d open an investigation with Royal Mail which they never did. They since stopped responding to my emails. I had to open my own case with Royal Mail and they confirmed it as lost multiple times over phone and email. Now I’m having a claim through PayPal open because brandy Melville are so useless with their customers. Royal Mail advised me it was because they only insured the parcel up to £150 so that’s probably why they’re ignoring me. Disgusting

Buy nothing, doesn't keep colour after 1st wash, no customer service what so ever, won't answer telephone or emails

I have ordered off Brandy before & the quality is decent enough. I only have an issue with some of the photos on the website, they're not super clear to show the items & if you're spending a lot of money on clothes, I think some images could be more focused on the clothes rather than the style shot/ aesthetic of the photo. :) ( Also my basket was cleared a few times while shopping so I had to re-enter a lot of things but that could have been my fault, I'm not sure :)

This is absolutely hands down the worst shop I have ever been to!!
I visited the Carnaby Street store in London yesterday with my 16 year old daughter who was keen to visit on a rare shopping trip to London.
Firstly the staff are rude beyond belief, barking orders about where you should stand to join the change room queue. Barging you out the way to put stock away. Far more interested in their on conversions re their social calendar to be helping customers!
Secondly the ‘one size’ system they have is ludicrous - my daughter is a size 8/10 and couldn’t get into some of the clothes! All of the staff are waif like sticks obviously so they can wear the clothes they sell but I am sure this must contravene some employment laws as discrimination!?!
Thirdly the store layout is cramped, full of stock. The floor is uneven, I and others tripped up (much to the amusement of the ‘security guard’).
I have never felt so uncomfortable in a shopping environment! We will not be returning and I advise if you are thinking of going not to bother - stick with Hollister who actually seem to value their customers!!